BB Wheels

Laquadia, We’re very sorry to hear about your experience. Providing helpful and respectful customer service is extremely important to us, and it’s disappointing to hear we fell short in your interaction with our team. We’ll review this situation internally to ensure it doesn’t happen again. Thank you, BB Wheels

To clarify, the wheel you received was the one ordered, and the restocking fee applies because the return is due to ordering the incorrect item, not an error on our part. Restocking fees help cover costs associated with returns, including inspection, repackaging, and handling. We always encourage customers to double-check product details before placing an order to ensure it’s the exact item needed. We appreciate your feedback and will continue working to make our ordering process as clear as possible. Thank you, BB Wheels

We want to clarify that the customer was refunded in full for the issue with the merchandise. While we understand your concerns, this review does not accurately reflect the resolution or the care taken during our interaction. Our “open box” items are described as having cosmetic or packaging imperfections, and we make every effort to ensure safety and quality. We value feedback like yours to continue improving our communication and product descriptions.

Thomas, We’re glad Troy could assist you and that you had a fast and easy shipping experience. We appreciate your support and look forward to helping you again! Thank you, BB Wheels

DeMarcus, We’re glad to hear everything went great with your order. We appreciate your business and look forward to serving you again! Thank you, BB Wheels

Peggy, We’re thrilled to hear your tire arrived so quickly—again! Fast shipping is always our goal, and we appreciate your continued support. We look forward to serving you again! Thank you, BB Wheels

We strive to accurately represent all products on our website, but occasionally images may vary slightly due to manufacturer updates or different tire models. We always encourage customers to confirm specifications before ordering. Thank you, BB Wheels

Kyle, We’re thrilled to hear your tire purchase was smooth and stress-free. Making the process enjoyable is exactly what we aim for, and we appreciate your support! Thank you, BB Wheels

Landon, We’re glad to hear you were happy with our customer service and fast shipping. We appreciate your support and look forward to serving you again! Thank you, BB Wheels

Jeri, We’re sorry for the frustration this caused. We want to clarify that our return policy follows the manufacturer’s guidelines, which require items to be in their original, unopened packaging in order to be eligible for a return. Since the bag was broken, we were unable to process a return. We understand this is disappointing, and we always strive to clearly communicate these policies upfront. Our goal is to ensure customers are informed before making a purchase. Thank you, BB Wheels

Coulter, We’re glad to hear you found the experience simple and fast. We appreciate your business and look forward to serving you again! Thank you, BB Wheels

Gregory, We’re glad to hear you were happy with both your experience and the pricing. We appreciate your business and look forward to helping you again! Thank you, BB Wheels

Arthur, We’re glad our team could provide a quick response to your question and that, in the end, you’re happy with your tires. We appreciate your feedback regarding the black scuff marks and packaging—we’ll take this into consideration to improve how tires are shipped in the future. Your satisfaction is important to us, and we’re happy you were able to get the tires looking great! Thank you, BB Wheels

We’re thrilled to hear your tires arrived so quickly. Fast shipping is always our goal, and we’re glad we could get your order to you promptly. We appreciate your business and look forward to serving you again! Thank you, BB Wheels

Misty, It's a legit sight customer service was amazing. This is my new place to order rims. Thank you, BB Wheels

We’re glad to hear you found our system easy to use, enjoyed our products, and appreciated the financing options. We truly appreciate your support and look forward to serving you again! Thank you, BB Wheels

Travis, We’re glad we could make things right after the shipping issue and get your replacement tire on the way quickly. It’s great to hear you’re happy with our customer service, and we truly appreciate you sharing your experience with friends and coworkers. We look forward to helping you again in the future! Thank you, BB Wheels

Mike, We’re glad our team was able to assist you, check for available rebates, and ensure you got the correct replacement tires. We appreciate your feedback and look forward to helping you again in the future! Thank you, BB Wheels

Chris, We’re glad to hear your overall experience was positive. We also appreciate your suggestion regarding the visibility of additional items like installation kits, lug nuts, and center rings. Your input is very valuable, and we’ll work on making these options more prominent during the ordering process to avoid any confusion in the future. We’re happy you received the correct fit in the end and hope to provide an even smoother experience next time! Thank you, BB Wheels

We’re glad we could confirm your item was in stock and get it shipped out quickly. We apologize for the trouble with the tracking number but are happy it arrived promptly. We appreciate your business and look forward to serving you again! Thank you, BB Wheels