Blackview is professional android smartphone manufacturer,with four years serving customers in north america,europe and asia.We release high quality Blackview mobile series,contain Alife P1,Alife S1,Sport Camera,Hero 1,Hero 2,Omega,Ultra,Crown,Arrow,DM...
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Blackview (www.blackview.hk) has a 3.0 out of 5 rating on OK.one, based on 475 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 42% give 1 star; The business has replied to 10% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. People frequently mentioned that customer service is completely unhelpful, leaving buyers ignored and facing severe communication delays when trying to resolve product issues. Customers also experienced frustrating hardware faults, such as broken charging ports, cameras failing shortly after purchase, and poor overall device performance.
Though some reviewers were happy with their new devices and praised the reliable battery life, durable build, or helpful support staff, these pleasant moments remain uncommon. Future potential buyers should carefully consider these recurrent quality control and customer support concerns before making a final purchasing decision on the official website.
Auto-generated from all reviews of this business. For reference only.
I bought a 8400 pro blackview in july 2025 in Spain. The usb connector is broken, no charging. They told me that there is no warranty because I purchased in a shop and not on line! At the end they offered me to send me a new connector (10 euro) from UK and to go to a repairing shop. In the meanwhile I brouht it to a local shop. They easily changed the connector but now it is no more waterproof and it works onlt one day. Maybe the part is nor compatible or difficult to repair it. I DO not recommend Blackview
Reply from Blackview2026-06-24
Dear Bussi Simona , thank you for bringing this to our attention. We sincerely apologize for the inconvenience this has caused you. To get this resolved as quickly as possible, our team will contact you directly to understand the specifics of the issue. Rest assured, we will find a suitable solution for you without delay.
UPDATE – June 2026
Blackview has now posted the exact same copy-and-paste response on multiple reviews I have left. It begins with apologies, promises to "take full responsibility", and asks me to send a private message so they can investigate.
For anyone reading this, please understand that this issue has been ongoing since 1 January 2026.
Over the past six months I have sent countless emails, messages and follow-ups. I have contacted customer support, alternative support channels, and even members of senior management. The result? Delays, silence, being passed from person to person, ignored messages, and eventually being blocked on Facebook.
The most frustrating part is that their public responses create the impression that they are eager to help, when my actual experience has been the complete opposite. If Blackview genuinely intended to resolve this matter, they could have responded to any one of the hundreds of messages I have already sent.
At this point, another promise to "personally handle my case" is difficult to take seriously. I don't need another template response. I need the response I have been waiting six months to receive.
Judge the company not by what it says in public review replies, but by what it does once the spotlight is gone.
Reply from Blackview2026-06-24
Dear RileyWrites , I’m truly sorry that your after-sales experience didn’t meet your expectations and that the waiting process caused you frustration.
I will personally take full responsibility for your case from here. I’ll reach out to you via private message to better understand the situation, and provide you with a clear resolution as soon as possible.
I pre-ordered a new Fort 5 a month ahead and paid insurance for delivery.
Arrived phone, and it was already randomly losing connection so I kept testing.
After a week I decided to try GPS, doesn't work, almost at all. No signal - Losing connection.
I ask for return, I get promised a refund, I send back and they ask me a specific return "air freight", which is an expensive form of shipping and i want to underline this: THEY DID NOT USE, they used the cheapest business delivery I could find on the internet: CRONO ECONOMY.
Nevertheless, I was promised a refund and instead i got no response from the support for almost 2 weeks since the tracker said it's arrived.
After solleciting and offering a counteroffer, they unilateraly decide to emit refund only for the phone!
Then they inform me that my insurance only covers "lost,damaged, delayed" when the phone literally arrived with a broken motherboard!
Proceeded to ignore every other attempt for a fair refund I made at them, making me waste a lot of time.
I decided to have them contacted from my legals, because this has become a matter of international fair trade, there is no way such behavior can be accepted in the european market.
It's inacceptible that if everything goes well, good bravo amazing company - the moment something goes wrong and it's time to take accountability they escape like bandits.
I hope this helps someone make a better decision.
If you still purchase you better pray the delivery goes well so buy at your own discretion.
Reply from Blackview2026-06-24
Dear Gianluca Costantini I'm so sorry to hear about that. Our service may not have met your expectations, and I completely understand how disappointed you must be.
Don't worry—I'll take full responsibility for your case from now on. Please send me your questions via private message. I'll personally handle your case one-on-one, investigate thoroughly, and follow up until the issue is completely resolved to your satisfaction.
I'm so sorry to hear about that. Our service may not have met your expectations, and I completely understand how disappointed you must be.
Don't worry—I'll take full responsibility for your case from now on. Please send me your questions via private message. I'll personally handle your case one-on-one, investigate thoroughly, and follow up until the issue is completely resolved to your satisfaction.
Burned out first year. CS, warranty all bad. Back in 2018.
Reply from Blackview2026-06-18
I'm so sorry to hear about that. Our service may not have met your expectations, and I completely understand how disappointed you must be.
Don't worry—I'll take full responsibility for your case from now on. Please send me your questions via private message. I'll personally handle your case one-on-one, investigate thoroughly, and follow up until the issue is completely resolved to your satisfaction.
I bought a Blackview Hero flip phone because my husband has a Blackview phone, not a flip phone, and is very pleased with it.
2 days after receiving the phone I dropped it which resulted in damage to the hinge. When I tried to unfold the phone the screen became detached from the body of the phone , the phone is now unusable.
I realise I dropped the phone but I have dropped my Samsung on numerous occasions and it has continued to function. Had I known that the hinge was so vulnerable I would not have purchased this phone.
Blackview are not interested in helping at all.
Very disappointing.
03/08/26
Black view contacted me through trustpilot in June implying they were interested in my experience and that they wanted to help to resolve my complaint. I haven't heard from them since!
Even more disappointing.
Reply from Blackview2026-06-18
We fully understand your disappointment with the product quality issue. We apologize sincerely for our previous customer service team's failure to promptly identify and properly address your complaint, and we also regret that the product did not meet your expectations.
From now on, I will personally be in charge of this matter as your dedicated one-on-one customer service representative. To better verify the issue, please send me your questions via private message. Throughout the resolution process, I will follow up on every step until the problem is completely resolved.
Got my First Blackview BV8800 in 2022 - May. It has been 4 years of use, and underwent all types of abuse and still survived. Specially because it was pounded by my 2 year old at that time and still survived. Went into water multiple times but still works fine. 8GB and Octo core it was unstoppable. I have installed massive applications and it never lag or stalls. It has True Night vision that you can see in the pitch dark. I love the phone and highly recommended.
Asked for help, got attitude. Asked for escalation, got ignored. Asked for accountability, got blocked.
After raising a genuine customer service complaint and repeatedly requesting escalation, Blackview stopped responding and then blocked me from their Facebook page instead of addressing the issue.
This is extremely concerning behaviour from a company selling phones and tablets internationally, especially when the complaint related to poor support handling and refusal to escalate by senior staff.
Rather than resolving the problem professionally, they chose to silence public feedback. Blocking a customer for raising a legitimate issue only reinforces the concerns about their after-sales service.
I would strongly advise buyers to consider how warranty or support issues may be handled if something goes wrong.
Reply from Blackview2026-06-18
I'm so sorry to hear about that. Our service may not have met your expectations, and I completely understand how disappointed you must be.
Don't worry—I'll take full responsibility for your case from now on. Please send me your questions via private message. I'll personally handle your case one-on-one, investigate thoroughly, and follow up until the issue is completely resolved to your satisfaction.
My phone arrived quickly and seemed fine until I tried to use the NFC part of it. No matter what I tried it didn't work so I contacted tech support. They messed me around for over a week with codes that didn't work, they either couldn't or wouldn't answer my questions about what was going on and their answers to the fix and the two year warranty to the phone came with was send it back to where you bought it and get your money back. I personally don't think they had the slightest Idea of how to fix the phone.
Reply from Blackview2026-06-18
We fully understand your disappointment with the product quality issue. We apologize sincerely for our previous customer service team's failure to promptly identify and properly address your complaint, and we also regret that the product did not meet your expectations.
From now on, I will personally be in charge of this matter as your dedicated one-on-one customer service representative. To better verify the issue, please send me your questions via private message. Throughout the resolution process, I will follow up on every step until the problem is completely resolved.
First black view I brought was good,till I broke the screen,my fault,so I brought a more expensive one,,,what a piece of crap,,in two months it's all over the shop,screen turns orange,switch's of by itself,then flashs black view constantly then when I finally turns on just does all sorts of weird stuff,with some small messages on top of the screen,half the time when it does work, doesn't ring often,changes settings,does my head it,,going brand name,never again
Reply from Blackview2026-06-18
We fully understand your disappointment with the product quality issue. We apologize sincerely for our previous customer service team's failure to promptly identify and properly address your complaint, and we also regret that the product did not meet your expectations.
From now on, I will personally be in charge of this matter as your dedicated one-on-one customer service representative. To better verify the issue, please send me your questions via private message. Throughout the resolution process, I will follow up on every step until the problem is completely resolved.
I had a very disappointing experience with Blackview customer support.
After contacting support about an issue with my device, communication stopped completely once the case reached the customer support manager (Canthy). Multiple follow-up emails requesting escalation were ignored.
I also dealt with Joanna, a sales manager, whose responses were dismissive and unhelpful. She refused to escalate the issue and the communication was unprofessional.
For Australian buyers, it is also worth checking network compatibility carefully, as some users have reported issues with certain Blackview devices maintaining VoLTE connectivity on Australian networks.
Unfortunately, due to the lack of support and unresolved concerns, I would hesitate to purchase from Blackview again.
Reply from Blackview2026-06-18
I'm so sorry to hear about that. Our service may not have met your expectations, and I completely understand how disappointed you must be.
Don't worry—I'll take full responsibility for your case from now on. Please send me your questions via private message. I'll personally handle your case one-on-one, investigate thoroughly, and follow up until the issue is completely resolved to your satisfaction.
I ordered Blackview DCM6 on February 14, 2026 (Order #PO50763, 1,798 DKK). 49 days later — no parcel, no refund. Tracking 4PX3002524921547CN dead since March 3. Danish carrier DAO confirmed they never physically received it. I contacted support multiple times via chat and email. No resolution. This is unacceptable for a company selling to EU customers.
Reply from Blackview2026-06-18
We sincerely apologize for the inconvenience this has caused you. From now on, I will personally handle your case as your dedicated one-on-one customer service representative to ensure that all your concerns are fully addressed and resolved.
Please send me your questions via private message. I will do my utmost to provide you with the most satisfactory solution possible.
I purchased a Blackview N6000 Phone some time ago. It's software is out of date and it comes with a lot of bloatware/malware. I accept that, can remove those and it's otherwise OK.
I have started receiving advertisements from the preinstalled applications that I cannot remove through the normal Android interface, nor via ADB. I do not care for "sparktube dramas", "redeeming Amazon giftcards for points", and whatever else they deem to send my way.
Another thing to consider is that there is no way to to purchase spare parts for this phone. While it may be a durable phone (Except for the parts I've glued back together), once it's broken you are completely out of luck.
Just buy a cheap Oppo or Samsung device and get a case + screen protector. You'll have a better experience for the same cost.
Reply from Blackview2026-06-18
We sincerely apologize for the inconvenience caused during the handling of your case. We understand that not addressing your concerns promptly must have been frustrating for you. To ensure the issue is resolved more quickly, I will personally be in charge of your order from now on and provide comprehensive one-on-one support. Please send me a private message with a brief description of your software problem. I will closely follow up until the issue is completely resolved to your satisfaction.
Do not buy a black view, if you want to look in your gallery of photos random publicity videos jump up and won't switch off,realy loud music so can make you jump you have to try to get out of gallery switch off then on again it takes so long to go from one photo to the next like this, if you accidentally swipe too fast up or down on an app the phone says turn off app and blocks till you turn it off and on again, if the battery gos dead you charge and turn on a notice says phone is corrupt and can't be trusted,I learnt how to factory reset to get back in but this can take 10 minutes! You type and the keyboard bugs and takes ages to spell,if it goes too fast again it says close app and bugs till you close then re open! When someone calls it won't show you the respond button till the person has hung up, if you click on Facebook it opens Instagram,then 3 other apps before finally opening the one you chose, the screen bugs and leaves half a screen of advertising and your home screen, the clock gets stuck on the last time you opened you phone so when you look at the time it's not the real time and takes a while to adjust,At this point I'm ready to use a cup on a piece of string for communication! This phone is new 2 months ago,it's going in the bin next month and I will be going back to Redmi
Reply from Blackview2026-06-18
We sincerely apologize for the inconvenience caused during the handling of your case. We understand that not addressing your concerns promptly must have been frustrating for you. To ensure the issue is resolved more quickly, I will personally be in charge of your order from now on and provide comprehensive one-on-one support. Please send me a private message with a brief description of your software problem. I will closely follow up until the issue is completely resolved to your satisfaction.
Have had a BV5200 Pro for two or three years now. It's my second Blackview - the first is still doing hard yards on my bike as a navigation device - had to change because the Android version 7 it runs wasn't secure for banking apps.
The first one had a problem with the microphone early on, but the unit was exchanged and has been fine since. The current BV5200 has worked very well, but again the updates don't come so I'm retiring it soon and have ordered another Blackview (a BV8200). The BV5200 Pro has a couple of small software glitches, but they only surface occasionally and it otherwise works perfectly, although the camera isn't at its best in low light. For the money, these phones are tough and work well and I am looking forward to using the next one, especially if the camera is better.
Brand new Xplore 2 (3 days old) with dead camera. Terrible QC.
6I bought the flagship Xplore 2 and after only 3 days of use, the main camera stopped working. The internal hardware test shows a "FAIL" for the rear sensor. It is my second Blackview with hardware problems. Be careful if you are an international buyer, as their Quality Control seems to be failing. I am waiting for a solution from the support team to see if they actually stand behind their warranty.
On top of the hardware failure, the customer support is extremely slow. I have been waiting for a resolution since March 17th. It is unacceptable to leave a customer with a 433 Euro paperweight and no answers for a week. Total lack of respect for the consumer.
Reply from Blackview2026-06-18
We fully understand your disappointment with the product quality issue. We apologize sincerely for our previous customer service team's failure to promptly identify and properly address your complaint, and we also regret that the product did not meet your expectations.
From now on, I will personally be in charge of this matter as your dedicated one-on-one customer service representative. To better verify the issue, please send me your questions via private message. Throughout the resolution process, I will follow up on every step until the problem is completely resolved.
I've never been able to get my new Blackview explorer 2 to accept my location settings as always on, I've contacted them multiple times (well tried) after 20 minutes the helpline number goes to the answer phone, they don't respond. The phone itself is great for battery life and satellite when out in the sticks but I need my apps to work. 360° app I need working 24/7 same with my blink camera app. The others are not so important but they should work.
In my town we have a few phone shops and I've offered them money if they can sort out the problem. No luck with anything... I purchased direct from blackview. Be careful if you are thinking of purchasing one of these, it's a very expensive USB charger/MP3 player (sound is good)
I would have liked to be able to write a good review but sadly it has let me down and out of pocket.
I recently bought a Tablet 2025 Android 16 Tablet with Gemini AI 2.0 from Blackview and am really happy with the produce and with the customer service from Liz. Very pleased with everything.
JB
Purchased blackview mega2 seven months ago now battery not lasting more than a few hours.
Ghave 2 year warranty but that is useless as they don't respond to my emails or online questions
So 0 stars absolute rubbish company and after sales none existent
DONT WASTE YOUR MONEY ON THIS RUBBISH!!!!!!!!
Should be replaced as mouse and keyboard dont work either
Reply from Blackview2026-06-18
We fully understand your disappointment with the product quality issue. We apologize sincerely for our previous customer service team's failure to promptly identify and properly address your complaint, and we also regret that the product did not meet your expectations.
From now on, I will personally be in charge of this matter as your dedicated one-on-one customer service representative. To better verify the issue, please send me your questions via private message. Throughout the resolution process, I will follow up on every step until the problem is completely resolved.
I'm so sorry to hear about that. Our service may not have met your expectations, and I completely understand how disappointed you must be.
Don't worry—I'll take full responsibility for your case from now on. Please send me your questions via private message. I'll personally handle your case one-on-one, investigate thoroughly, and follow up until the issue is completely resolved to your satisfaction.
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