Blackview is professional android smartphone manufacturer,with four years serving customers in north america,europe and asia.We release high quality Blackview mobile series,contain Alife P1,Alife S1,Sport Camera,Hero 1,Hero 2,Omega,Ultra,Crown,Arrow,DM...
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Blackview (www.blackview.hk) has a 3.0 out of 5 rating on OK.one, based on 475 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 42% give 1 star; The business has replied to 10% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. People frequently mentioned that customer service is completely unhelpful, leaving buyers ignored and facing severe communication delays when trying to resolve product issues. Customers also experienced frustrating hardware faults, such as broken charging ports, cameras failing shortly after purchase, and poor overall device performance.
Though some reviewers were happy with their new devices and praised the reliable battery life, durable build, or helpful support staff, these pleasant moments remain uncommon. Future potential buyers should carefully consider these recurrent quality control and customer support concerns before making a final purchasing decision on the official website.
Auto-generated from all reviews of this business. For reference only.
Complete crap. Do not buy. No Quality at all. returned 2 faulty phones just under 7 months with in warranty time. Waited 4 months for refund my money. Lost 40% my money and no one could help me. Because after 180 days no policy protection. And they stole my money and my details from faulty phones
Reply from Blackview2026-06-18
We fully understand your disappointment with the product quality issue. We apologize sincerely for our previous customer service team's failure to promptly identify and properly address your complaint, and we also regret that the product did not meet your expectations.
From now on, I will personally be in charge of this matter as your dedicated one-on-one customer service representative. To better verify the issue, please send me your questions via private message. Throughout the resolution process, I will follow up on every step until the problem is completely resolved.
Blackview FORT 1 thoughts:. I recently purchased a Blackview Fort 1.
I have purchased 5 BV devices in the last Two( 2) years. The BV Fort 1
is a quality cell phone. Battery is 10,000 mah that also has a (Super
Saving) setting under Battery menu that provides for ALL apps to shut
down except SMS and Calls. This is a brilliant setting that has
allowed my Fort 1 to stay charged for 6 days during the recent ice
storm. The operating system Android 15 is smooth, very responsive and
easy to navigate. These are not expensive cell phones, However, for
the price they are the BEST on the cell phone market and "Blow-away"
other cell phones 4 times their price. In the last two weeks the Fort
1 has survived sub-zero temps, spills, drops and everything else that
would have rendered a much more expensive phone useless. 450 nit
lighting level means you can see this screen in the sunlight easily. I
am not on a budget, I can buy whatever device I need but at any price
the BV Fort 1 is a Real Winner. My devices do not just sit around in a
nice soft case. They are outside in weather being dropped, wet , muddy
and used 100%. I buy what works ! The BV Fort 1 works perfectly
though almost any condition. I plan to buy several more BV products
soon. Customer service is easy to reach by email and Blackview will
help solve any issue you have. There is none better on the market.
Buy one, set it up properly, (READ THE OWNER'S MANUAL) Do the
research yourself for the device you need, You will buy a Blackview
Fort 1 or another Blackview Cell Phone or electronic device. I am
convinced.
I purchased a Blackview Fort 2 phone for my disabled wife, she no longer has use of her hands. The device was purchased as a Christmas present, and it never even turned on, it was faulty! I've called Blackview on several occasions for them to only return one call! They offered to exchange or fix the device, which shouldn't be needed in a new handset!!! I have called them and emailed them on several occasions, and no response! My poor wife still does not have a Christmas present and they are completely ignoring me!!! Avoid at all costs, I feel ripped off!! Can't believe they told me to try and fix it, I'm a pensioner, it was supposed to be new!!!! Poor effort!!!
Reply from Blackview2026-06-18
We fully understand your disappointment with the product quality issue. We apologize sincerely for our previous customer service team's failure to promptly identify and properly address your complaint, and we also regret that the product did not meet your expectations.
From now on, I will personally be in charge of this matter as your dedicated one-on-one customer service representative. To better verify the issue, please send me your questions via private message. Throughout the resolution process, I will follow up on every step until the problem is completely resolved.
Oscal Tiger 12. This is the worst phone and worst company I've ever dealt with. The phone keypad stops working, so whatever key you press random symbols and letters appear, system iu continually stops, brightness swings up and down, volume terrible - can't hear phone calls, battery saver activates all the time, contrast appalling watching movies, only one speaker at the bottom of phone - forget recording a video, the sound is distorted and sounds like underwater. There's hardly any editing features with phone camera app and honestly no difference in quality at 64mp than my old phone at 32mp. The battery lasts about half a day, and that's with most apps disabled. I'm stuck with it though, because despite being under warranty they refuse to engage with the issues and let me return or even swap it.
I emailed several times to explain the issues and asked how to return it. All they do is send the same message, reset phone and see if that works. Lost all my data twice by resetting, it made no difference. It could be that mine was an outsourced model - they don't make all their phones themselves.
BEST AVOIDED AND DON'T WASTE YOUR MONEY.
Awful customer service - do not respond to support requests or facebook messages when there is a problem with their products. The Sales Manager, Joanna is horrendous and has very poor customer service skills! Would give 0 stars if I could.
Reply from Blackview2026-06-18
I'm so sorry to hear about that. Our service may not have met your expectations, and I completely understand how disappointed you must be.
Don't worry—I'll take full responsibility for your case from now on. Please send me your questions via private message. I'll personally handle your case one-on-one, investigate thoroughly, and follow up until the issue is completely resolved to your satisfaction.
Purchased a phone off them. 2 months old and it has a screen fault. Emailed them everything they asked for images and serial numbers and they have just ignored me since and not replying to emails. I will no longer purchase any of their products. Poor customer service
Reply from Blackview2026-06-18
I'm so sorry to hear about that. Our service may not have met your expectations, and I completely understand how disappointed you must be.
Don't worry—I'll take full responsibility for your case from now on. Please send me your questions via private message. I'll personally handle your case one-on-one, investigate thoroughly, and follow up until the issue is completely resolved to your satisfaction.
I purchased a BL8000 for my partner for Christmas at the end of November. Arrived within a week, NOT WHAT IS SHOWN in video reviews though so BUYER BEWARE! the company have been the opposite of helpful in this mater despite a few attempts. This Particular Blackview BL8000 does not fit with the company's gaming dedicated rugged smartphone its famous for. It seems to struggle with 8/10 of games which is horrendous considering thats literally what is was designed for. the graphics are great if you can find any games that are "compatible" with it. BUYER BEWARE.
Reply from Blackview2026-06-18
We sincerely apologize for the inconvenience caused during the handling of your case. We understand that not addressing your concerns promptly must have been frustrating for you. To ensure the issue is resolved more quickly, I will personally be in charge of your order from now on and provide comprehensive one-on-one support. Please send me a private message with a brief description of your software problem. I will closely follow up until the issue is completely resolved to your satisfaction.
BV9900pro was among the better phones I've had. It got outdated and had some issues. They didn't have a new phone in my taste so I ordered another brand. Will definitely consider BlackView in the future though.
BUYERS BEWARE! AN UNAUTHORIZED DISTRIBUTOR – the manufacturer’s warranty WILL BE REFUSED, YOUR DEVICE STOLEN!
A Blackview Acebook 8 portable computer, purchased from “Blackview France”(blackview.fr), which, to this day, falsely claims that they are an authorized Blackview distributor for France. BLACKVIEW GLOBAL IS AWARE OF THIS ONLINE SCAM!
The device STOPPED FUNCTIONING AND WOULD NOT CHARGE AFTER LESS THAN A YEAR.
Since there is a TWO YEAR MANUFACTURER’S WARRANTY, I contacted official Blackview France Support (fr(at)blackview.support).
THEY HAVE CONFIRMED THAT THE DEVICE WAS UNDER WARRANTY, and sent me a contact for their authorized repairs contractor “Mon Sav Mobile” (monsavmobile.fr) to open a ticket and get the device shipped to them.
Having shipped the device to “Mon Sav Mobile” , after several weeks I have received AN OFFER FOR REPAIR, QUOTING EUR 402.00 (FOR A DEVICE INITIALLY PAID EUR 274.89!!!!), under the explanation that “THE MANUFACTURER REFUSED TO COVER THE REPAIRS UNDER WARRANTY DUE TO INCORRECT ÏMEI/SERIAL NUMBER”?!?
Additionally, THE ONLY FREE OPTION OFFERED WAS THE DESTRUCTION OF MY LAPTOP. IF I WANTED TO RECEIVE A BROKEN LAPTOP BACK I HAD TO PAY EUR 31.20 FOR THE SHIPPING!!!
Contacted Blackview Global Support (joanna(at)blackview.hk), and was explained that THEY CAN NOT ASSIST ME DUE TO MY DEVICE BEING PURCHASED NOT DIRECTLY FROM BLACKVIEW (which I was misled to think, like many other customers in France..) BUT RATHER FROM A DISTRIBUTOR.
MY DEVICE, WITH ALL THE PERSONAL DATA ON IT WAS THEREFORE STOLEN BY BLACKVIEW AUTHORIZED REPAIRER. BLACKVIEW SUPPORT (France and Global) HAS BEEN IGNORING MY EMAILS SINCE.
CASE IS REPORTED TO FRENCH ANTI-FRAUD AGENCY AND IS UNDER INVESTIGATION!
BUYERS BEWARE!!!!
I purchased an expensive tablet from them on 28.10.24. This tablet has been used no more than 10 times, charged no more than 5 times. Used only in emergency. Now on 3.11.25, the tablet refuses to charge or even switch on. Blackview simply washed their hands of it, as it was 4 days out of warranty (very conveniently). For context my google nexus 9 tablet still works 14 years later. I genuinly would advise people to buy from a known reputable brand other than Blackview and their clearly defective products.
Ar using black iew phones for nearly ten year without issue the one time I had an issue I was severely disappointed with the customer service. After carrying out the tests requested with the night vision camera I was told it was working okay, despite the photos clearly being multiples of the same photo. Finally got put on the sales and discussed this with them. Was asked to send phone back they would check and be in contact. This was a pre order on the new explore 1. Returned phone which cost £60 and checked online the price only to find the pre order cost £272 which is normally cheaper had dropped to £250 and now included a charger which mine did not, when I raised the issue with the sales team I was basically told we don't care and are not interested in doing anything in good will. So phone now costing me £352 had been returned and delivered over a week and I had heard nothing. I had to chase to find out what was going on I received an email simply saying did I want a repacment or my money back. You need to work on your customer service blackview as you have lost a loyal customer. Not that I expect you to be bothered about one individual but eventually it will have an impact unless you improve for people who are out of pocket because your product is faulty
Previously purchased BV9900 Pro five years ago direct from HK with no problem. Wanted to upgrade to BL9000 Pro. Shipping was falsely advertised as "free to USA", only option was DHL for $40 which was still reasonable. Phone arrives at shipping where an additional $157 tariff was required. This was beyond my budget. This cost or some notice should have been visible during the purchase process.I sent an email to Ms. Joanne 0n 10/1 however she was out until the 7th. I contacted BV support (US) and was advised of the option to have DHL return it at "no" cost and my money will be refunded upon receipt of the phone. I did so under advisement of BV support. Now I am out of The full $700 cost of the phone and was given no cost details or explanation. I understand that the tariffs are causing headaches for everyone however BV could have been more transparent during checkout. Also more importantly it could have been handled much better by Ms. Joanne than her stern, dismissive responses to my inquiries. I would advise any potential customers do not order direct from company, for better customer service and protections use Amazon like I ultimately did.
Thank you Blackview for ending my dependence on mobile phones. Having got this ...thing I have learned that I thankfully don't need it as it's quicker to ask a stranger for help than get it to turn on. Thus it has revitalised my social life as I had to manually inform people why I wasn't very responsive as my new "phone" wasn't working well. Over the last month of owning it I have used it less and less as it's refusal to even tell me someone is calling has perfectly negatively reinforced my desire to use it.
Well done.
From day two it wouldn't charge from any of the chargers including the one it came with. Then it charged sporadically off the new chargers I bought.
It now has one charger it works with but it occasionally simply refuses to charge.
The UI continually fails to load, making it literally unusable. A brick.
it freezes constantly when loading apps or pages or loads half a screen and half blank space meaning it's often quicker to go upstairs and log into my pc to view a site than access it via phone.
The loading time for any apps means if you needed an emergency phone call or message it will, if it opens at all, take significantly longer than I'd like to be able to do this simple task which seems important for a phone...
Sometimes it doesn't even bother ringing until whoever is calling me has hung up.
It also has a handy trick where it will not update the time until shortly after you've opened your phone, so it will first show you the time from however long ago you last used it. So if, as one usually does you simply wake it up to glance at the time, you're looking at the past and not the accurate time. It takes a few seconds to catch up which has led to some very awkward situations as I've been sure it was say, 2.30 because a quick look at phone said so, only to rush out the house to collect my child because it was actually 3.10 and I'd been misled by a slow to catch up clock. A clock...with lag...is pointless.
Just don't. This works as a landline in my house now mostly connected to a plug near my sofa. I wouldn't trust it on a long journey or in emergencies.
Frustrating Experience — Battery Swollen and No Support
I was initially happy with my Blackview Tab 18 when I bought it from their official store on Lazada Philippines last April 2024. But just a few days later, the battery swelled so badly that it pushed the screen out of the frame. Now the device is unusable and feels unsafe to even keep at home.
What’s worse, I’ve been trying to reach out to Blackview’s after-sales support through their listed emails (joanna@ and germany@) and have received absolutely no response. It’s frustrating and disappointing, especially when there’s no way to find a replacement battery or get reliable assistance.
I expected better from a brand that sells globally. This experience has made me seriously reconsider buying any of their products again.
Bought a Hero 10 (flip phone) for the UK, phone looked great but had problems immediately with the screen making the phone unsusuable. However, my good review here is based on the company overall. The phone came with a bespoke cover that was not expected and was packaged really well. It arrived within the delivery window and postage was free (despite it being from Hong Kong.) Their communication was prompt and very human, not standard responses but as if someone had actually read your email. I returned the phone and received a refund. Not the full stars because I couldn't use the phone I bought and it cost over £20 to return, which, despite it saying so in their policy, was not refunded. However, having dealt with numerous other tech companies who boast about their customer service being based in the UK etc, Blackview had far and above the best I've used. Would use again when their products match the quality of their after sales.
The website claimed to work in Australia with to Telstra network.
It does not and can not be modified to work in Australia.
The return policy for refund requires you to send it back to Hong Kong at your expense $104.00 Australia.
With no guarantee of reimbursement.
Typical Chinese Scam
Bought phone and fingerprint sensor stopped working after a month,done everything even a factory reset no joy.managed to get replacement phone, having to pay postage again and guess what the fingerprint sensor went kaput on replacement phone
Total junk
I got a blackview and it already acting up, it can't even run 2 apps and it keeps saying the battery is too high either know it's normal temperature, and the tablet keeps shutting it self down for no reason.
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