Blurb® is a self-publishing and marketing platform that unleashes the creative genius inside everyone. Blurb’s platform makes it easy to design, publish, promote, and sell professional-quality printed photo books, trade books, ebooks, wall art, and more.
Written by the business, not verified by us.
Is Blurb legit?
Blurb (www.blurb.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 27% give 1 star; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-05.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally high quality of the custom photo books and the impressive print details. Many people also appreciate the fast manufacturing processes and surprisingly prompt delivery times for their creative projects.
Some reviewers were not happy with the poor customer service and extremely slow response times when unexpected issues arose. Customers also mentioned significant delays with shipping, along with occasional flaws in print quality, missing pages, or incorrect addresses on delivered orders. People found it quite frustrating to resolve these problems due to a total lack of proper communication from the support team.
Auto-generated from all reviews of this business. For reference only.
What people say
S
Sara · 3 reviews · Experienced 2025-12-12 ·
★★★★★
My books were never delivered
My books were never delivered. Customer service was initially unresponsive. When they did reply, they were rude and unhelpful. Very disappointing experience. I never recieved the books. I never recieved a refund.
Reply from Blurb2026-02-13
Hello Sara,
We’re very sorry to hear about your experience and that you did not receive your books.
I can see from our records that you were previously in contact with our support team regarding this order, and a solution was offered at the time. We understand that this may not have met your expectations, and we’re sorry for any frustration this caused.
If you would be open to it, we would really appreciate the opportunity to review this again for you. Please feel free to reach out to our support team with your order details so we can take another look and see if there is anything further we can do to help.
Kind regards,
Team Blurb
M
Michael Thompson · 1 review · Experienced 2026-01-26 ·
★★★★★
I paid for a book, it never arrived!
I paid for a book, it never arrived and getting help from Blurb was impossible. They never responded to my request concerning tracking and then my request for a refund went nowhere. I was told by them that the book was out for delivery for over two weeks and it never arrived. I have seriously begun to question their corporate ethics.
Reply from Blurb2026-02-09
Hello Michael,
I was able to locate your support request, and I’m very sorry to hear that your order was delayed and that you had this experience. I can see that a free replacement has already been offered to you, and I hope this helps resolve the issue for you.
Kind regards,
Team Blurb
1) Appalling customer service. There is no one to call. 2) The shipping is too expensive and very, very slow. However, the quality of the books is good. But support is horrible.
I started creating Blurb books back in 2010 and have been pushed under the bus.…
I started creating Blurb books back in 2010 using Booksmart. I have created over 150 different titles and spent £17K with them. The announcement to drop Booksmart has not been handled well. The conversion process to Bookwright leaves a lot to be desired. Some fonts don't convert, old photos are not supported in Bookwright, tables don't convert. You have to check every page. The support is useless, too far away and takes too long to respond. I have lost a lot of IP as some of my books are annual and need to be republished.
S
Sophie Barloc · 12 reviews · Experienced 2025-12-19 ·
★★★★★
I’ve used Blurb for years
I’ve used Blurb for years, years YEARS! I made my first book with them in Argentina about 15 years ago. I then moved to Europe and myself and my mum have ordered books from Spain and the UK for personal projects. I am now a wedding photographer and order all the books for my clients from Blurb.
The quality of their products is outstanding. The software to design the books is so easy to use and so versatile. You really have full control of the design. I couldn’t be happier.
The books always arrive earlier than I expect and costumer service has always been great. I don’t see myself ever using another company. I sound so excited right now because I literally just opened the box to another book I received, and it’s taking the book out of the box and be amazed at seeing it in real life, there’s nothing like seeing photos presented in such stunning quality. The large hard cover book is particularly impressive.
H
HOWARD SHERWOOD · 2 reviews · Experienced 2025-11-18 ·
★★★★★
Apalling customer service for UK…
Apalling customer service for UK customers. The support team is based in San Francisco on the US West coast with an eight-hour time difference which delays responses to European customers. Why can't they have a European customer support team to help when things go wrong?
A
Ashley Hyun · 1 review · Experienced 2025-11-06 ·
★★★★★
Sent me an empty book
I worked hard to create a photo cook for my mothers birthday and paid for the premium pages, and expedited shipping. This cost me $178. They sent me a completely blank book with no images or text. When I look in my dahsboard the book is blank but when I go to edit the book, the photos are there. They are clearly having huge technical issues but will still take your money. I contacted support and have not heard back. Avoid this service at all costs.
Terrible print quality they don’t have anyone QC their product whatsoever. All of my work was within the margin guidelines and I’ve had to have them reprint numerous times due to a white border around several pages of artwork & the cover. Expensive to print and very poor quality.
E
Eric King · 4 reviews · Experienced 2025-09-20 ·
★★★★★
Terrible delays in service to Amazon... totally unacceptable
Printed book quality is pretty good. But service is VERY slow and not helpful. I've been waiting for my book to publish on Amazon for weeks. Extremely disappointing service experience. Still hoping to get some resolution, but growing less hopeful. Had a to cancel marketing plans. :-(
OCTOBER UPDATE: We are 6+ weeks from ordering and still no book on Amazon. Beware... if being on Amazon is important to you, Blurb is not honest about their ability to get books on Amazon in a timely fashion.
A
April Powell · 1 review · Experienced 2025-07-09 ·
★★★★★
wonderful bespoke options
I used blurb for some some books printing and their printing quality is top notch, bespoke options are wonderful
J
JOHN · 2 reviews · Experienced 2025-07-14 ·
★★★★★
Blurb looks after their Customers
I have been a customer of Blurb for a number of years. The print quality of all the books have been wonderful. In my latest project the printing look rather pale. But after discussion with Blurb, they agreed to re-print it, and the quality was of their normal high standard.
I ordered premium books with express delivery for an exhibition. The books never arrived. UPS said that someone refused the order, but I never saw a courrier. I had to reprint the books by another company. After a month blurb don't want to refund me. They stole 645€ from me. Never again. Thieves!!
Reply from Blurb2025-08-21
Hi Pieter,
I'm sorry to hear there were problems with your delivery. I was able to find your support request and see that you were offered a solution. I hope that you're happy with the solution. If you have any further questions, please update your support request.
Best,
Blurb Team
S
Shreveport · 4 reviews · Experienced 2025-06-14 ·
★★★★★
I have created over 40 books with Blurb
Over the years I have created over 40 photo books for various purposes since 2009 and have very rarely encountered any problems and I have been extremely happy with Blurb. I did encounter a problem on my most recent effort and I am happy to report that the customer support I received was marvelous. They resolved my problem quickly and within two days the problem was completely and satisfactorily resolved!
c
cloud · 13 reviews · Experienced 2025-05-07 ·
★★★★★
2Gb limits...
I was creating a large album with BookWright, intending to use a discount. However, when rendering the PDF, I encountered an error because the file exceeded 2GB. It then took 2-3 days of working with support just to upload my project for ordering. Consequently, I missed out on all available discounts and, critically, failed to meet client deadlines, all because Blurb seemingly cannot support file uploads larger than 2GB.
W
Willie Sims · 1 review · Experienced 2025-05-28 ·
★★★★★
Terrible
Terrible. Worst customer service around.
Reply from Blurb2025-06-04
Hi,
We're sorry to hear that your experience didn't meet expectations. Our team did reach out to assist you and offer a solution, and we hope that helped resolve the issue.
If there's anything else we can do, please don’t hesitate to contact us directly.
Kind regards,
Blurb Team
Hello,
I'm very happy with the most recent order I received on April 29, 2025. However, because I ordered 21 books I wanted to make sure by ordering one first, which I did. The test book came out with tons of errors. I followed what I thought was the instructions to PREVIEW the doc. But after I sent the first book out for testing and received it back, I realized there was no PREVIEW button next to the UPLOAD button after you previewed.
I had to drill down many areas to find the Preview button. The PREVIEW button should be right beside the UPLOAD button. That's my feedback
M
Ms. TONI THOMPSON · 26 reviews · Experienced 2025-04-24 ·
★★★★★
Good Luck here !
Update. 6/8/25Note that I entered 2 reviews and they responded with exact same canned response. Blurb contacted me with links to more articles.
I published elsewhere with real support
Previous
Isigned up to publish my book. I uploaded my book and cannot understand why there are a few words on each page. My 80 page book is 175 pages long. I contacted customer service several times. My project is now frozen. It will not advance and I cannot advance or minimize it. My multiple emails to customer service are met with articles to reads, with stuff that has nothing to do with this concern. More emails and responses are more articles
Reply from Blurb2025-05-12
Hi Toni,
I'm very sorry to hear about the trouble you've experienced with your book upload and the frustration around getting support.
I’ve located your support request and see that you’ve been in contact with our technical team members. Our tech support reached out to you on April 28 with some guidance, but it appears they haven't received a response from you since then.
We’d love the opportunity to help you get this resolved properly. Please reply to our last email, or feel free to open a new request here: https://support.blurb.com/hc/en-us/requests/new
Best,
Blurb Team
E
Emco · 8 reviews · Experienced 2025-04-03 ·
★★★★★
Go for the Premium Paper
I've ordered books previously up to 2 years ago. All were good. I received my photobook today. The paper was a dreadfully poor quality, I was so disappointed, I just wanted to sit down and cry. I thought that is what I previously ordered. It was nothing like the lovely paper in my previous books. I made a mistake in ordering standard paper. I did check my previous orders on Blurb website and the order emails from Blurb. There is no mention on the paper type. Other companies such as Cewe put the paper type on the order confirmation email. That way, if you liked a paper type on a previous book, it is on the order. If Blurb sent more comprehensive details of orders, I would have ordered the premium paper. There is also a noticeable indent in about the first and back six pages. Not in the covers or the grey pages inside covers. It is like a machine mark, maybe from holding the book while the cover is being attached or something similar. All in all a disappointing day. I feel I've wasted €50. Delivery was fine and on the expected day.
Note: When opened on a two page layout, the paper is so thin that the photos and text from the two previous pages on each side are visible. This makes the white margins and spaces unattractive. Even for standard paper, this is unacceptable.
C
Char · 1 review · Experienced 2025-02-27 ·
★★★★★
Customer Service is horrible!
This is the first time I've used Blurb. I really liked the software they provide (BookWright) and the book was easy to put together. I didn't have any issues until I uploaded the book, added shipping and payment, once I hit place order I got an error message saying to refresh the page. I did and nothing happened. I figured the payment didn't go through and I would try again. I checked my bank account and they charged me! (ordered 20 copies so the charge was $170 with they express shipping). In my Blurb portal there is no book in production. The project lost. Basically I paid for the books but it wasn't recorded. I've been emailing customer service all day and they've only responded once. I'm a Graphic Designer and this project is for a client who needs the book delivered in time. I'm still waiting to hear back from them so I can at least get my money back rather than trying to purchase the book again and risking another failed attempt. Their customer service needs major improvement. They don't do phone calls which is a shame because this sounds like a really simple website glitch and it could of easily been handled over the phone quickly but now I am stressing about getting the project done in time.
M
MAR LLINES · 2 reviews · Experienced 2025-02-11 ·
★★★★★
Very disappointing experience
Very disappointing experience. My order was delayed without any notice—I had to reach out myself to find out what was going on. After multiple follow-ups, they suddenly canceled my order without my consent, blaming an internal error, and told me to reorder instead of just printing and shipping it.
Poor communication, zero accountability. Wouldn’t recommend if you need reliable service.
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