Castlery is a furniture design brand focused on solving real-life problems with high-quality furniture and home goods. From maximising storage in city apartments, to tablescaping dinners for 30, to building sofas that let kids be kids—we address a wide range of needs and life stages through an approach that puts people first, not trends or industry norms.Our unique design philosophy combines inventiveness, versatility and craft to create more opportunities for freedom, comfort and beauty at home, without compromising on affordability. With a global presence that spans multiple markets, we’re here to open everyone’s eyes to the spaces they already have, and all the life that’s waiting to be lived in them.
Written by the business, not verified by us.Castlery (www.castlery.com) has a 4.7 out of 5 rating on OK.one, based on 121 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Buyers often note how reliable the ordering process is from start to finish. People frequently praise the stunning furniture design and the exceptional helpfulness of the support staff who make interactions pleasant. Consumers also truly love the efficient delivery teams who carefully assemble large items and clean up afterwards. Some reviewers were not happy with delayed shipping times and experienced difficulties getting clear updates from support regarding logistics issues. A few people additionally experienced receiving damaged or defective products and having to navigate frustrating obstacles when requesting timely replacements.
Auto-generated from all reviews of this business. For reference only.Hi Suzy, Thank you so much for your kind words! We’re delighted to hear that Senna was prompt and helpful throughout your experience. We’ll be sure to share your lovely feedback with Senna, we’re sure it will mean a lot to them. Thank you for choosing Castlery!
My experience with Osman was one of the best customer service experiences I have had. They there prompt with responses and always providing me with information of my order status and going beyond to chase up my order. Thankyou Castlery and Osman for your help!
Hi Montana, Thank you so much for sharing your experience with us! We’re delighted to hear Osman kept you updated every step of the way and went the extra mile to follow up on your order. We’ll be sure to pass along your kind words. Thank you for choosing Castlery.
I saw that a few people had terrible experiences online with Castlery which made me hesitant to follow through with my purchases. However, I’m glad I didn’t listen. I’ve had nothing but positive experiences so far with Castlery. I can’t speak to customer service post-purchase with anything that goes wrong with their furniture, but both purchases I made — white glove and one without white glove — have been nothing short of positive.
Hi Ashley, Thank you so much for sharing your experience with us! We’re glad to hear that both of your purchases have been positive experiences. We appreciate you giving Castlery a chance despite your initial hesitation, and we hope you continue to enjoy your beautiful pieces for years to come!
Fantastic table. Exceeded expectations and so well made and lovely design - great service and delivery too. Now in our apartment in France and love it. Thank you.
Hi Mazandbert, Thank you so much for sharing your experience with us! We’re absolutely delighted to hear your Castlery table exceeded your expectations and has found a lovely home in France. It’s wonderful to know you enjoyed the quality, design, and smooth service from start to finish. Your kind recommendation means so much to all of us at Castlery.
Everything was delivered smoothly with excellent communication. The pieces were expertly wrapped and easy to put together with two people. I am so impressed with the quality. Thank you for a wonderful customer experience!
Hi Kristina, Thank you so much for your wonderful review! We're thrilled to hear that your delivery experience was smooth, communication was excellent, and that your pieces arrived safely packaged and easy to assemble. We appreciate your kind words about the quality and are so glad we could provide a great customer experience. Enjoy your new pieces!"
As an interior designer, I have had a negative experience with this company. Initially, they provided incorrect shipping dates, resulting in a delay of several weeks. Subsequently, they outsourced their shipping to an unreliable company that failed to deliver twice. While the customer service representatives are pleasant, their effectiveness is limited. Furthermore, the logistics team, which they depend on for decision-making, exhibits a lack of speed and problem-solving capabilities. In light of these issues, I strongly advise against using this company for your orders. Consider alternative options to avoid potential headaches.
Hi Sam, Thank you for flagging this, and we're sorry to hear about your experience. We understand how frustrating these delivery challenges and delays must have been, especially with important project timelines involved. We’re on it and will be reaching out shortly to review this with you and work toward a resolution.
They arrived at the beginning of their time window. Were very thorough and did a wonderful job assembling and moving everything into place
Hi John, Thank you for sharing your experience! We’re thrilled to hear that the team arrived on time, worked carefully, and made the assembly and placement process seamless for you. We appreciate your kind words and will be sure to share your feedback with the team.
I ordered 1 x Rug for a total price of $1402 on 18 June with a delivery date between 7-14 July. Received an email 8 July saying the shipment had left the Castlery Warehouse and was on its way. Tracked the shipment and it has moved between Eastern Creek in Sydney and Minchinbury in SYD on 8 July and then hasn’t moved since. Delivery estimate then got updated to 21 July to my address in QLD. I rung the Courier Company 3 times and they have said they are unsure of when they can get the delivery to me and they would call me back and that was 2 days ago. Have not heard back from them. Followed it up with a phone call to Castlery who said they would follow it up and that was also 48 hours ago and haven’t heard back. Followed it up with another email to Castlery this morning asking for an update and no reply. Extremely disappointed in the customer service. If I had known that it would take this long to receive one single rug, I would have gone and purchased one in store from another company on the Sunshine Coast.
Hi Monique, Thank you for bringing this to our attention. We’re truly sorry for the delays and lack of communication with your rug delivery, especially after your multiple follow-ups. We’re looking into this with our team and we will reach out to you to get sorted.
I had an excellent experience with the moving team. The movers were professional, efficient, punctual, and handled all my belongings with great care. They worked quickly and smoothly while ensuring that everything was moved safely without causing any damage. The team was also friendly, helpful, and respectful throughout the entire process. Their excellent teamwork and positive attitude made the moving process much less stressful and more pleasant. Excellent service from start to finish!
Hi Irene Ong, Thank you so much for sharing such a wonderful review! We're truly delighted to hear that you had an excellent experience with our moving team. It's great to know that our team was professional, efficient, careful, and friendly throughout your move. We understand that moving can be stressful, so we're especially happy that our team's teamwork and positive attitude helped make the process smoother and more pleasant for you. Your kind words mean so much to our entire team. Thank you for choosing us, and we wish you all the best in your new home!
Friendly and professional delivery drivers.
Hi Liz, Thank you so much for your kind feedback! We’re delighted to hear that you found our delivery drivers friendly and professional. Your kind words mean a lot to our team, and we truly appreciate you choosing us!
Excellent. Professional. Kind. Efficient.
Hi Heather Ford, Thank you so much for your wonderful feedback! We’re delighted to hear that you found your experience with us excellent, and that our team was able to assist you in a professional, kind, and efficient manner. Your kind words mean so much to us and our team. We truly appreciate you choosing Castlery and hope you continue to enjoy your furniture!
Thank you Maton, very helpful
Hi Brayan Infante, Thank you so much for your kind words! We’re so glad Maton was able to help. We’ll be sure to share your appreciation with them. Thanks for choosing Castlery!
Selvaa was amazing! Got back to me so fast and assisted with potential collab
Hi Kaylen, Thank you so much for sharing your experience! We’re so glad Selvaa could get back to you quickly and help with your collaboration enquiry. We’ll be sure to pass along your kind words. They’ll mean so much to Selvaa and the team.
This is the second sectional I have ordered from Castlery. The products are great, high quality and affordable. And the customer service is unmatched. Tarmizi helped me with an issue, and regularly checked back in with me to keep me updated on the progress of the ticket. I would continue to use Castlery for their customer service alone!
Hi Sarah, Thank you so much for sharing your experience with us! It truly means a lot to hear you've chosen Castlery for your second sectional. We're delighted you're loving the quality and value of our furniture, and we're so glad Tarmizi could support you every step of the way with regular updates. Your kind words and continued trust mean the world to all of us at Castlery.
It is a great experience. Great products great warranty
Hi Leonardo, Thank you so much for your kind words! We're delighted to hear you've had a great experience and that you're happy with both our products and warranty. We truly appreciate your support and look forward to serving you again!
Great customer service from the time I was making my decision on what couch to order through delivery. The couch is exactly what I was hoping for and will definitely purchase from again in the future.
Hi Rob, Thank you for taking the time to share your experience! It means so much to know you're happy with your new couch and the service you received. We appreciate your support and look forward to serving you again in the future.
My experience with Castlery was great, if fact my couch came early. Always kept me updated. Couch is very comfortable . Seems like it will last a long time without sinking. Med-firm seating.
Hi Michelle Hale, Thank you so much for sharing your experience with us! We're delighted to hear your Castlery couch arrived earlier than expected and that our team kept you updated every step of the way. It’s even better to know you’re loving the comfort and support. We truly appreciate your kind words and hope you enjoy your new couch for many years to come.
I love everything about this company.. the furniture is superb, the quality of everything is outstanding.. I have bought sofa, foot stool, side table, tv media unit, dining room table and chairs and love them all .. customer service is 5 star ..exactly as it should be.. can not fault a single thing.. saving up for my next piece..
Hi Paula Mason, Thank you so much for sharing your wonderful experience with us! It means the world to hear how much you’re loving your Castlery pieces, from your sofa to your dining set. We’re especially grateful for your kind words about our customer service too. We can’t wait to help you find your next favourite piece when the time comes. Thank you for being part of the Castlery family
My family and I are incredibly grateful to the entire Castlery team for their kindness, generosity, and outstanding customer service. We recently moved into our new home after a very challenging period, and the support we received meant so much to us. Every interaction was handled with professionalism, empathy, and genuine care. The team went above and beyond to make us feel valued and supported. A special thank you to Roy, Nurin, Jeevitha, Ennarasi, Naveen, and Selvaa. Each of you played a part in making this experience so positive, and we truly appreciate your patience, compassion, and dedication. It’s rare to find a company that combines beautiful products with such exceptional customer service. Castlery has earned our trust, and we will happily recommend them to our friends and family. Thank you again for making such a meaningful difference during an important new chapter in our lives.
Hi Julianna Rodrigues, Thank you so much for taking the time to share such a heartfelt review with us. We’re truly touched to know that our team was able to support you and your family during such an important new chapter in your lives. Moving into a new home after a challenging period is incredibly meaningful, and it means so much to hear that Roy, Nurin, Jeevitha, Ennarasi, Naveen, and Selvaa were able to make your experience feel a little more positive and supported. We’ll be sure to share your kind words with them, as we know they’ll be deeply appreciated. Thank you again for choosing Castlery and for allowing us to be part of such a special chapter in your lives.
I’m not going to lie after reading some reviews I was worried about shipping but I have to say I was extremely pleased and beyond happy with everything! I just love this bed and shipping was not only fast in the time frame they gave you but the communication was excellent and spot on! I especially loved being able to track the shipping to see how many stops away our delivery was!!
Hi Adrienne, Thank you so much for sharing your wonderful experience with us! We completely understand how reading mixed reviews about shipping can make you feel a little worried, so we’re especially happy to hear that everything went smoothly and that our communication and delivery updates helped make the experience a positive one. We’re thrilled to know you’re loving your new bed and enjoyed being able to track your delivery along the way! We hope you continue enjoying your new bed, and we can’t wait to welcome you back again soon!
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