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Travel & Vacation

CheapAir.com

Claimed

200 reviews

4.2200 reviews
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About CheapAir.com

Data updated
Website
www.cheapair.com
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Last 12 months
12 reviews
Replies to negative
41% (13/32)
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About this business

CheapAir.com is an easy-to-use online travel agency that has been providing customers with convenient, affordable, and reliable travel options since 1989. With CheapAir.com, you can compare pricing and amenities on a variety of airlines and fare options. You also easily book hotels and cars. CheapAir makes it simple to find the best deals and make informed decisions about your travel plans. CheapAir is dedicated to delivering personalized, high-quality customer support. Our knowledgeable staff provides information about flight schedules, ticket prices, and baggage allowances, as well as helps you find the best deals on flights and hotels. In addition, our trusted travel advisors assist with making changes to existing reservations and providing general travel advice. With a focus on exceptional customer service, all of our travel advisors are based in the United States. CheapAir.com accepts many different payment types for flights and hotels. Form of payments accepted include: Credit and debit cards, Cryptocurrencies like Bitcoin and many more, in addition to "Buy Now, Pay Later" monthly financing through Affirm.FlightsHotelsCarsAbout Us

Written by the business, not verified by us.

Is CheapAir.com legit?

CheapAir.com (www.cheapair.com) has a 4.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 41% of negative reviews; 12 of them were added in the last 12 months. Last updated 2026-08-11.

What people say

Map search rocks!

I enjoyed searching hotels with their map view, and found the best balance between location and price.

Reply from CheapAir.com2024-05-02

Hi, Thank you for your review. We're happy to hear you like the map search feature for hotels. It's a great way to visualize an area. Thank you for booking with CheapAir.com.

I wanted to use my flight credit but…

I wanted to use my flight credit but could not get a response in sufficient time. I had to purchase for full price and the credit will expire soon. There should be a phone number available for urgent situations such as this.

Reply from CheapAir.com2024-04-30

Hi Kathy, Thank you for taking the time to review CheapAir.com. We understand that not having a phone number for our customers isn't ideal. We unfortunately recently had to make this tough decision and it wasn't easy for us. We do intend to bring back the customer phone number, so we apologize for the inconvenience during this time. You can always reach us by email at [email protected] and write URGENT in the subject line. That should help escalate your request and one of our travel advisors will get back to you as soon as possible. We appreciate you booking your flight to Ft. Lauderdale with CheapAir.com and assure you we are here to help you in every way we can. Thank you for using CheapAir.com.

Fast and easy

Fast and easy. I found the best flight for our needs very quickly on the airline we preferred and booked them within minutes. This was the first time I booked with this third party booking agency and found it easy to navigate through the site.

Reply from CheapAir.com2024-05-01

Hi Karen, Thank you for taking the time to review CheapAir.com. We're happy to hear you found our website fast and easy to use. We hope you'll continue to use us for all your travels. Have a great trip to Pittsburgh. Thank you for using CheapAir.com.

i had to enter my information 2 times

i had to enter my information 2 times, cause first time transaction did not go through.

Reply from CheapAir.com2024-05-01

Hi David, Thank you for your review. We're sorry to hear you had to enter your information twice. Curious, were you using our website on a desktop or mobile device? It does look like your reservation is completed and you're all set for your trip to Las Vegas. We hope you have a great flight. Thank you for booking with CheapAir.com.

Need better flight times not enough…

Need better flight times not enough choices, but booking was good!

Reply from CheapAir.com2024-05-01

Hi Tia, Thank you for your review. We understand more flight options to Punta Cana would be better. We show the flights that are available from the airlines we offer onsite. We hope you have a wonderful time in Punta Cana. Thank you for booking with CheapAir.com.

Booking was only for space not seats…

Booking was only for space not seats and luggage. Confusion about how to book extras and with whom

Reply from CheapAir.com2024-04-30

Hi Robert, Thank you for taking the time to review CheapAir.com. The flight you selected is on Frontier Airlines, an ultra low cost carrier. Included in Frontier Airlines standard economy fare is: 1 Personal Item Change or Cancel option (will require a fee + fare difference) Same Day Confirmed Flight option (will require a fee) Ticket Transfer option (might require a fee + fare difference) If you are interested in adding seats, bags and more, they charge extra for those additional options. We understand this may not be what you expected, but we do explain this when you are viewing the flight options when you click on "compare/details" on our website on desktop/mobile. If you have any questions, you can email us at [email protected] and we'd be happy to answer any questions you have. We hope you have a great trip to Washington. Thank you for booking with CheapAir.com.

Very user friendly web site

Very user friendly web site. Great price on flights

Reply from CheapAir.com2024-04-29

Hi Linda, Thank you for taking the time to review CheapAir.com. We are delighted that you appreciate the simple booking process and have obtained the best flight deals on CheapAir. We hope you have a great trip to Hartford. Thank you for booking with CheapAir.com.

Terrible job and Company steals your…

Terrible job and Company steals your money after you Book Flights

Reply from CheapAir.com2024-04-29

Hi Takesha, Thank you for taking the time to write your review. We understand that you are not happy about Spirit Airline's policy with regards to cancelling flights. Spirit Airlines fares are so low and have a lot of restrictions that you either "use it or lose it." It does look like the American Airlines ticket was refunded. CheapAir does not create these rules. We must abide by the airline's policy and in your reservation it appears one airline allowed you to get your money back and the other did not. Thank you for using CheapAir.com.

It was pretty easy to use.

It was pretty easy to use. That being said, do NOT give or sell my information to ANY advertisers or have me do any more of these surveys!

Reply from CheapAir.com2024-04-29

Hi Matthew, Thank you for your review. We're glad to hear you found our website easy to book your flights. We assure you that your information is safe and we do not sell or give customer information out to advertisers. Thank you for booking with CheapAir.com.

Easy, Best Prices, Real live contacts.

As I continued comparing prices, I removed all the others and chose CheapAir. I made a mistake and called to correct and got quick live person Matthew who was excellent in resolving situation. I'll be back.

Reply from CheapAir.com2024-04-29

Hi Jason, Thank you for taking the time to review CheapAir.com. We understand there's a lot of competition out there and we appreciate you booking with CheapAir. Our customer support is one thing that we're proud of. Matthew has been with our company for over 10 years and is a stellar travel advisor. We hope you have a great trip to Venice. Thank you for booking with CheapAir.com.

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