service very good
Reply from CheapOair.com2026-08-03
We’re thrilled to hear our team made a great impression! We’re committed to providing excellent customer service, and your feedback makes our day.
About CheapOair.com
Data updated- Website
- www.cheapoair.com
- Category
- Travel & Vacation
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 98% (50/51)
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Is CheapOair.com legit?
CheapOair.com (www.cheapoair.com) has a 3.8 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
What people say
Friendly and thoughtful
Thoughtful and efficient
Reply from CheapOair.com2026-08-03
We're happy to hear that you experienced good service. Thank you for taking the time to share your positive feedback with us.
They kept me informed
Reply from CheapOair.com2026-08-03
We are so happy to hear that you had such a positive experience with us. Thank you for your wonderful feedback!
Helpful thank you
Reply from CheapOair.com2026-08-03
We are so happy to hear that you had such a positive experience with us. Thank you for your wonderful feedback!
I'm used to your quirks
Reply from CheapOair.com2026-08-03
We're happy to hear that you experienced good service. Thank you for taking the time to share your positive feedback with us.
Seat Selection, and selection of a special meal is done though the airline and not through Cheapoair
The way the search results were presented on the screen.
Reply from CheapOair.com2026-08-03
We appreciate your feedback regarding the presentation of our search results. We are always working to improve our display.
Great customer service
Reply from CheapOair.com2026-08-03
We're happy to hear that you experienced good service. Thank you for taking the time to share your positive feedback with us.
The way that they invented to select…
The way that they invented to select your seat is the way to take extra money out of your pocket in a hidden fee. After the package that include the seat, they then come up that selecting the seat l had to pay $49 dollars so total of $98 for the entire ticket which was already high price. So this makes me NEVER TO USE THIS CheapOair again and to my friends and family
Reply from CheapOair.com2026-08-03
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations — that’s never what we aim for. If you're open to it, please contact us at [email protected] along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
Always get up dated on the flight
Reply from CheapOair.com2026-08-03
We are so glad to hear that you are always kept informed about your flight. We appreciate your positive feedback!
Above and beyond!
The agent I was chatting with went ABOVE and BEYOND for me to get my flight cancelled and attempt a re-booking. I am so very happy with the service and patience provided.
Reply from CheapOair.com2026-08-03
We're glad to hear that our agent was helpful, courteous, and friendly while assisting you with your booking. We appreciate you sharing your positive experience!
Love your services
Reply from CheapOair.com2026-08-03
We are so happy to hear that you had such a positive experience with us. Thank you for your wonderful feedback!
Bad experience Lost my tickets for not bein able to change the return no Telling the truth to customers
Not Telling the truth to customers
Reply from CheapOair.com2026-08-03
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Good service
Reply from CheapOair.com2026-08-03
We are so happy to hear that you had such a positive experience with us. Thank you for your wonderful feedback!
Be careful before booking through CheapOair.
The website displayed an attractive fare, but after entering all traveler and payment information, the price unexpectedly jumped by nearly 40% at the final payment step. This made me feel that the advertised fare was used to attract customers, only for the actual price to be significantly higher at checkout. Whether this is due to pricing algorithms or business practices, the result is the same: a frustrating and misleading booking experience. I strongly recommend comparing prices directly with the airline before booking through this website.
Reply from CheapOair.com2026-08-03
Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations — that’s never what we aim for. If you're open to it, please contact us at [email protected] along with your booking number so we can better understand what happened and work on a solution. We value your input and are always striving to improve.
After cancellation despite of paying…
After cancellation despite of paying cancellation fee charged extra on rebooking
Reply from CheapOair.com2026-08-03
We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to improve. We will look into your concerns.
Make sure you look at your dates
Make sure you look at your dates before you pay.
Reply from CheapOair.com2026-08-03
We appreciate your feedback and understand your concern about checking dates. We are always working to make our processes clearer.
Good for recommendation
Reply from CheapOair.com2026-08-03
We are so happy to hear that you had such a positive experience with us. Thank you for your wonderful feedback!
Very Very very Good
Reply from CheapOair.com2026-08-03
We are so happy to hear that you had such a positive experience with us. Thank you for your wonderful feedback!
I buy a flight and the date is changed…
I buy a flight and the date is changed and I’m stuck with date you give me my card was declined and you never cancelled the charged from frontier air of course you can’t get hold of a person to talk to them
Reply from CheapOair.com2026-07-31
We have reviewed the reservation and see that this was booked online. Once the booking is confirmed and submitted the website does not change any information. The customer booked an "alternate date" option that was offered because it was cheaper, by a day or two from what they originally searched for. It appears it was over looked. If you would like further assistance, please contact the customer support office Click on "Live Chat" You may call CheapOair at 1-646-738-4820. Additional fees may apply.
Terrible first experience – bait-and-switch flight details and hidden cancellation fees!
Terrible first experience – bait-and-switch flight details and hidden cancellation fees! My very first experience booking with CheapOair was an absolute nightmare. I attempted to book a specific trip, but immediately after receiving the confirmation email, I noticed that the departing flight had been completely changed to a totally different schedule without my consent. When I called customer service right away to get placed on my original flight, I was told they couldn't accommodate me. Since they couldn't provide the trip I actually bought, I asked to cancel the package. That is when they attempted to hit me with a $150 cancellation fee for a booking I had tried to make literally two minutes prior! It took over an hour and 10 minutes of exhausting, frustrating conversations before I was finally issued a full refund. Bottom line: Watch out for sudden flight changes and predatory cancellation fees right after booking. I will not be using CheapOair again.
Reply from CheapOair.com2026-07-31
We’re very sorry to hear about your experience. That’s not the kind of experience we want anyone to have. We take this seriously and would love a chance to make things right. Please reach out to us at [email protected] to include your booking number so we can look into this and follow up properly. We value your input and are always striving to improve.