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Travel & Vacation

CityPASS®

Claimed

200 reviews

4.8200 reviews
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About CityPASS®

Data updated
Website
www.citypass.com
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
83% (5/6)
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About this business

Visit citypass.com/reviews for over 70,000 up-to-date, verified customer reviews and recommendations.

Written by the business, not verified by us.

Is CityPASS® legit?

CityPASS® (www.citypass.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 83% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-08-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the digital passes are extremely easy to use, highly convenient, and provide fantastic value for money compared to purchasing individual attraction tickets. Consumers also appreciate being able to securely book visits in advance, easily skip long queues at major tourist destinations, and smoothly modify their reservations whenever needed. However, some people mentioned encountering extra charges or unexpected financial costs at certain venues during their travels. Reviewers noted that paying additional money for specific upgrades or services made certain experiences less budget-friendly than initially anticipated.

Auto-generated from all reviews of this business. For reference only.

What people say

Bundling top attractions with hefty discount

I'm so glad we opted for the city pass on our Canada trip. It made navigating the top attractions a breeze, and the discount was a lovely bonus. The pass allowed us to explore the city without worrying about individual entry fees, making for a stress-free and enjoyable experience.

Travelling to a new city

Travelling to a new city, I wanted something that would give me access to a variety of experiences, without having to worry too much about looking around for the best prices. CityPass was a great investment as not only was I able to book attendance at different activities through the app, i was also able to just show a QR code generated by the app for experiences which did not require a timed booking. When travelling anywhere, it can be hard to keep track of what has been booked and when but CityPass laid it out easily on my profile so I could see at a glance what I was doing in the upcoming days, with email reminders as well.

Good options to fit our interests

We liked having multiple options to choose from for our visits. We found the 5 best fits for us. The options of times allowed us to map out our schedule to fit in the points of interest for us and to organize our schedule based on the locations of the sites we visited. Finally, the booking process was easy and we were able to change the times of a couple of our stops on the fly. That enabled us to take time to enjoy a couple of sites longer than we originally scheduled.

Great Value

We purchased the C3 ticket for Seattle and stayed at the Hyatt House Hotel. This was a 2-day pre-cruise stay on July 28 and 29, 2026. The Hotel was a 3-5 minute walk to each attraction we visited—the Space Needle, the Chulily Gardens and the MoPop Museum. Since we purchased the C3 ticket in advance and reserved a day and time slot for each, we were able to avoid the lines and walk in. The C3 tickets are a great value when compared to purchasing individual tickets. I highly recommend.

The app is very easy and safe .

The app is very easy and safe . The customer service are very helpful. They were very honest in making a partial refund for a part of our tickets when we were unable to visit SeaWorld San Diego cause of electricity issue. Thank you City Pass you have made our unforgettable ❤️ trip.

Partially disappointed.

Unfortunately, one of the main attractions on our CityPass program in Atlanta was closed for a 2-day private event, so we were unable to attend. I reached out to CityPass, received a case number, but 3 weeks later, no word. This was very disappointing as the prohibited event (College Football HOF) was our prime reason for an Atlanta visit. Other attractions were nice, but I am not sure we saved any money by using CityPass, due to the restriction on the HOF.

Reply from CityPASS®2026-08-20

We're very sorry about that. We always try to post about closures when we are aware, but we don't always know ahead of time. Can you please contact me at [email protected] with your ticket number? It's very unusual to not hear back from our support time within a matter of days, so I'd like to follow up. Thank you, Alicia

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