CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Written by the business, not verified by us.
Is Cool Frames legit?
Cool Frames (www.coolframes.com) has a 3.9 out of 5 rating on OK.one, based on 82 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently share that navigating the website and completing their purchases is a wonderfully smooth process, while the support staff always offers exceptionally helpful and polite assistance. Many buyers are also genuinely thrilled with the fantastic quality of the finished glasses and appreciate receiving their stylish new items quite quickly.
However, some customers also noted unexpected shipping delays, along with frustrating issues regarding incorrect frame colors or items arriving damaged. A few people additionally mentioned persistent difficulties in getting helpful responses when attempting to resolve these specific problems or secure fair refunds.
Auto-generated from all reviews of this business. For reference only.
My frames took a while to arrive because they had to be ordered from the manufacturer but the customer service reps were very kind and reached out to me promptly when I emailed them on the status of my order. The frames came exactly as shown on the website and are super cute.
Reply from Cool Frames2025-08-28
Hi Jaz!
We’re so happy to hear you love your new glasses! Thank you for your patience while we sourced your frames.
Enjoy your super cute new look! 💖👓
Regards,
Anne
Cool Frames LLC
easy to buy from. pricing is competitive. product was top quality.
Reply from Cool Frames2025-08-28
Hi TJ,
Thank you so much for your kind words! We're thrilled to hear you enjoyed the smooth shopping experience. Looking forward to serving you again soon! 💫
Regards,
Anne
Cool Frames LLC
Once it was realized my merchandise had to come from overseas, a new and reasonable delivery date was given. My frames arrived on that date and I was totally satisfied with my purchase. Good customer service involves transparency and honesty, for me that carries more value than all the coupons and discounts. I will be doing business with Cool Frames again🙂
Reply from Cool Frames2025-08-28
Hi Marco,
Thank you so much for your thoughtful review. We're glad to hear your frames arrived on time and that you're happy with your purchase. We truly appreciate your kind words about our customer service—it means a lot to us. Looking forward to serving you again at Cool Frames! 🙂
Regards,
Anne
Cool Frames LLC
I bought bifocals, but hadn't ever ordered them online before. I need the bifocal line to be higher than is standard, but didn't remember that, nor would I have known how to order that as there was no input area on the form. However, in the company's defense, it is hard to determine that position because lens height determines where that line should be. If you order new glasses with lenses deeper or more shallow than what you are currently wearing, you'd have to know how that new frame sits on your face to determine your sweet spot.
So I chatted with the team and they said OF COURSE we'll remake them. And since it was my fault in the first place, I fully intended to be charged for the new lenses. Nope, they only charged me the $10 processing fee. WOW!
And yeah, it took time in the mail for me to send back my glasses (after marking where I wanted the bifocal -- according to their excellent instructions), and then wait the 5 days for the new glasses to arrive.
But now I have a relationship and know how to communicate with them for the future. In the future, I will buy the frames, mark them, then send them back before finalizing my order. Truly I can't see how anyone would know if a new glasses would fit them or look good on their face without trying it on first.
So that is what I'll do in the future.
CoolFrames was so good to work with. And for the most part, I think they have a very good selection of glasses. Thanks for a great experience!
Reply from Cool Frames2025-08-20
Hi Beth,
Wow, thank you so much for your awesome review!
We're genuinely touched by your kind words and so glad we could help make your bifocal experience a smooth one.
It means the world to hear that our team was able to support you through the adjustment process. We appreciate your trust with our business.
Thanks again for choosing CoolFrames and for sharing your experience so generously. We look forward to helping you find your next perfect pair!
Regards,
Anne
Cool Frames LLC
My experience ordering a pair of frames from
Cool Frames was great! I received the frames I ordered in a timely manner and with no issues. I would highly recommend them for ordering designer frames at a more reasonable cost than what you find at your local eyewear shop. Additionally, I would order from them again!
Reply from Cool Frames2025-08-14
Hi Andrea,
Thank you so much for your kind words! We're thrilled to hear that your experience with Cool Frames was smooth and satisfying. Your recommendation means the world to us, and we’d be honored to assist you again whenever you're ready for your next pair.
Thanks for choosing Cool Frames!
Regards,
Anne
Cool Frames LLC
Over all design of my glasses and the service is very good and satisfying specially the quality of the material i like thw most!!!
Reply from Cool Frames2025-08-14
Hi Maricris,
Thank you for the glowing review! We're so happy to hear that you're loving the design and quality of your new sunglasses. Enjoy your stylish new shades, and we look forward to helping you again in the future!
Regards,
Anne
Cool Frames LLC
Customer service was quick with a response. I never wait any longer than a minute or two for someone to address my questions.
Reply from Cool Frames2025-08-12
Hi Stacey,
Thank you so much for your kind words! We're thrilled to hear our team was able to assist you quickly.
We're always here when you need us. 😊
Regards,
Anne
Cool Frames LLC
Hi Jeanea,
Thanks a bunch! We're so glad you had a great experience—your kind words mean the world to us. Hope to see you again soon! 🌟
Regards,
Anne
Cool Frames LLC
Hi Jose!
Thank you so much for your kind words! We're thrilled to hear that your experience went above and beyond. We look forward to welcoming you back anytime!
Regards,
Anne
Cool Frames LLC
Great selection and fast delivery Availability of name brand frames at a much lower cost than other providers
Reply from Cool Frames2025-08-04
Hi,
Thank you for the glowing review! We're so glad you appreciated our product and service. Looking forward to serving you again soon!
Regards,
Anne
Cool Frames LLC
Great communication via emails from the order placement to the delivery.
Reply from Cool Frames2025-07-30
Hi Melanie,
Thank you so much for the kind words! We appreciate your time rating the service.
Looking forward to serving you again soon!
Regards,
Anne
Cool Frames LLC
Cool Frames Gives Great Service
My desired frames were on backorder and the Cool Frames team reached out to me to let me know, helped me update my order and met all my needs. They also have stylish frames at a good price. I plan to order from Cool Frames again and am very satisfied.
Reply from Cool Frames2025-07-26
Hi Laura,
Thank you so much for your thoughtful review! We're thrilled to hear that our team was able to assist you with your order and provide a seamless experience.
We appreciate your business and we look forward to welcoming you back soon!
Regards,
Anne
Cool Frames LLC
Ivan did a great job helping me with purchasing my glasses. He was quite polite and helpful and we took care of my purchase very effectively.
Reply from Cool Frames2025-07-22
Hi Steve,
Thank you for sharing your experience!
We’re delighted to hear he provided such courteous and efficient assistance during your purchase. We take great pride having him on the team.
We appreciate your feedback and look forward to serving you again soon.
Regards,
Anne
Cool Frames LLC
OK, how many times do we have to do this? I have written 2 glowing reviews already. Everything was great, but now you guys are becoming a pain in 'the you know what'
Please stop it
Reply from Cool Frames2025-07-22
Hi Gerrit,
Thank you for your honest feedback, and we sincerely apologize for the inconvenience. Please disregard any further invites, it may have been sent multiple times by mistake.
We truly appreciate the time you’ve taken to share your positive experiences .Your support means a great deal to us, and we're grateful to have you as a customer.
Regards,
Anne
Cool Frames LLC
The glasses I ordered are exactly as pictured and described. I am pleasantly surprised at how well they got my prescription correct, I have bifocals. They arrived on time and professionally delivered.
Reply from Cool Frames2025-07-22
Hi Lisa,
Thank you so much for your kind words!
We're thrilled to hear that your new glasses matched the description perfectly and that your bifocal prescription was spot-on.
We appreciate your trust and look forward to serving you again in the future.
Regards,
Anne
Cool Frames LLC
I recently upgraded to a pair of Burberry eyeglasses, and I’m honestly obsessed. The quality is exactly what you’d expect from a luxury brand—durable, well-crafted, and incredibly stylish and affordable.
The fit is perfect—super comfortable for all-day wear, and they stay in place without constantly needing adjustment. The lenses (I added anti-glare and blue light protection) are high clarity and make a big difference during screen time.
Reply from Cool Frames2025-07-22
Hi Jessica,
Thank you for sharing your experience. We’re pleased to hear that your Burberry eyeglasses have met your expectations in terms of quality, and functionality.
Your feedback is truly appreciated and helps us continue to provide products that meet our customers' needs. We look forward in doing business with you again in the future!
Regards,
Anne
Cool Frames LLC
I have purchased from Cool Frames more than once or thrice, in other words, many times.
Each time the frames have exceeded my expectations while being safely delivered by a well known carrier.
Reply from Cool Frames2025-07-22
Hi Johann,
Thank you so much for your continued trust in Cool Frames. We’re happy to hear our frames keep meeting your expectations and that every delivery has gone smoothly.
We appreciate your loyalty and look forward to serving you again in the future!
Regards,
Anne
Cool Frames LLC
I am happy with my purchase of Brooks Brothers frames. Excellent price and the frames are factory fresh.
My only disappointment was that they were delivered 6+ weeks after ordering. I called at 3 weeks and received an illogical explanation for the delay. I called again at 4 weeks and received a different illogical explanation. I called again at 5 weeks and actually got a sensible explanation and a follow up email with the customer service agent's name. This was reassuring. The glasses were received a week later.
Would I buy again, probably yes but I will expect delays. I also have the feeling that if I had not called I might still be waiting for the frames. So I will follow up with phone calls after a reasonable wait time on any future order.
Reply from Cool Frames2025-07-21
Hi Michael,
We appreciate you taking your time to write us a review and we value your feedback.
We apologize for the delays on the order due to logistical issues. Thank you for sharing your experience, we'll make sure to work on these to improve the service.
It is good to know that you are happy with the glasses and they arrived in excellent condition. We look forward to serving you again in the future!
Regards,
Anne
Cool Frames LLC
Excellent Louise was very patient and provides great service, he is a keeper for sure. Thanks, Linda Templeton
Reply from Cool Frames2025-07-21
Hi Linda,
Thank you so much for your kind words! We’re delighted to hear that Louise provided such thoughtful and attentive service—he truly is a valued member of our team. We’ll be sure to pass along your lovely feedback! 😊
Regards,
Anne
Cool Frames LLC
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