CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Written by the business, not verified by us.Cool Frames (www.coolframes.com) has a 3.9 out of 5 rating on OK.one, based on 82 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-05.
Reviewers had a great experience with this company. Customers frequently share that navigating the website and completing their purchases is a wonderfully smooth process, while the support staff always offers exceptionally helpful and polite assistance. Many buyers are also genuinely thrilled with the fantastic quality of the finished glasses and appreciate receiving their stylish new items quite quickly. However, some customers also noted unexpected shipping delays, along with frustrating issues regarding incorrect frame colors or items arriving damaged. A few people additionally mentioned persistent difficulties in getting helpful responses when attempting to resolve these specific problems or secure fair refunds.
Auto-generated from all reviews of this business. For reference only.I love the fact that I could order the glasses with the prescription on it amd the price very affordable.
Hi Cecy, Thanks so much for your kind words! 😊 We’re thrilled to hear you loved the convenience and affordability. We look forward to serving you again in the future. Regards, Anne Cool Frames LLC
Your color system makes no sense! Your order form was impossible to complete on my laptop. It's disorder made it a miserable failure until I came into contact with a ph. Rep named Louis, he was exceptionally patient and helpful! Give him a well-deserved highest ranking: Excellent Plus!
Wow, thank you so much Gary! I have passed on your compliments to Louise and it really made his day. We are sorry to hear about the difficulties you encountered while placing the order. We are so glad that you had been assisted well and everything is sorted. Feel free to reach out if you need any help with your order. Regards, Anne CoolFrames LLC
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