Excellent customer service
Excellent customer service. After contacting them re issue with order they promptly said a replacement would be shipped immediately
About Effy Jewelry
Data updated- Website
- www.effyjewelry.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 50 reviews
- Replies to negative
- 32% (20/63)
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About this business
Since 1979, Effy Hematian has been designing some of the world's most distinctive jewelry. At its core, Effy's business is built around family and community. Effy has been living, designing and manufacturing is the U.S. for more than three decades, and every meticulously handcrafted piece of jewelry is infused with his creative vision.
Is Effy Jewelry legit?
Effy Jewelry (www.effyjewelry.com) has a 3.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 26% give 1 star; The business has replied to 32% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the stunning jewelry designs and mention how helpful and attentive the staff members are during their purchases. People often feel thrilled when receiving their gorgeous necklaces, rings, and bracelets, noting that the items look even better than expected. Some reviewers were not happy with quality issues, mentioning that small stones frequently fell out of their rings shortly after wearing them. A few consumers also noted frustrating experiences when trying to contact support teams for assistance with repairs and warranty policies. Additionally, buyers expressed disappointment regarding unexpected problems with jewelry metals or sizing adjustments.
Auto-generated from all reviews of this business. For reference only.What people say
It's a very unique design but thought…
It's a very unique design but thought it was too small for the big price!
Effy is ALWAYS on point
Effy is ALWAYS on point! Yet another exquisite piece by Effy.
The Most Comfortable Elegant Diamond Bracelet!
I recently broke a diamond bracelet I had purchased from EFFY. I reached out to them, and I was immediately assigned a customer care agent named Conquela. From the start, she was incredibly patient, knowledgeable, and efficient. She walked me through the repair and replacement process, offering several thoughtful solutions. Ultimately, I decided to replace the bracelet with a new style that better fits my lifestyle. Thanks to Conquela’s guidance, I made a decision I’m truly happy with. The new bracelet is not only beautiful but also much more suitable for my day-to-day wear. EFFY’s customer service exceeded my expectations, and because of this experience, I’ll continue to purchase my jewelry from EFFY.
The worst quality ever
The worst quality ever. Every time I buy something from these products, they break after a month of use. It is not a good experience. Every time I wanted to not send something like this, but I had enough of the very poor quality of the products. I will write a comment on the site about the quality of these products.
Reply from Effy Jewelry2025-04-08
Dear Ahmad, thank you for your feedback and we are sorry to hear about your experience. Without knowing your customer history however (no order number or contact has been provided), we are not able to properly address your comments. Kindly reach out to us at [email protected] and a support agent will be happy to assist further. -Effy Jewelry
Conquela from the Concierge department…
Conquela from the Concierge department was great to deal with. She replied to all my questions promptly! I am happy with her service !! A great asset to Effy !!
Effy is not only beautiful but supplies…
Effy is not only beautiful but supplies wonderful customer service. I recently purchased a sapphire ring and I am thrilled to bits with it.
Conquela Dorrell Effy Concierge Department A+++
I can honestly say that I the below is not what I had planned to write. My fiancee and I purchased a wedding ring and band on a cruise ship (no judgement please). Within weeks of her wearing it, diamonds fell out of the ring. After contacting customer support, we were told it was due to having it sized. Effy had us send it in, and they made a new ring sized to fit. Unfortunatly, again, within weeks, diamonds fell out of the ring. At this point, I was done with Effy and wanted a full refund. That's when Conquela stepped in. She understood my frustration and patiently listened to my rants and many texts over a period of a few weeks and gave me gave me numerous options. One of which was to look at the Promise by Effy line of jewelry. After some back and forth, I found a ring, but wanted to know how it would look above and beyond the pictures on the site. Conquela found the ring in house and then sent me pictures and videos of how the ring would look (using her hand as a model). I agreed to stay with Effy and purchased the new ring and band. So far, three weeks into my fiancee wearing the new ring we have lost no diamonds. While I cannot attest to the overall quality of the jewelry (and will fight like hell to get a full refund if this ring loses diamonds), Conquela's patience, responsiveness, and professionalism made all the difference in the world. I am hopeful that the new ring will last a very long time and will bring us no issues.
Thank you, Conquela!
Thank you Conquela for your assistance and professionalism through what I consider a major purchase. Conquela’s responses to my texts were helpful and prompt. My jewelry arrived exactly when she said it should. My ruby ring is every bit as beautiful as I expected it to be and I can’t wait to wear it and show it off.
Conquela Dorell was very helpful in…
Conquela Dorell was very helpful in facilitating my exchange. The was easy and effortless. Great service.
Fantastic experience and the quality of…
Fantastic experience and the quality of the product is second to none! Effy is the only way to go. Conquela in the Effy Concierge Department, when beyond my expectation!! Great job - 👏
Buyer BEWARE!!
Buyer BEWARE!!! Bought a necklace (and with 2 witnesses) was guaranteed it was 14K white gold. Came home to have clasp made stronger and turns out it's STERLING SILVER!!! SO I paid way over price. Found out from another friend it happened to them also. Bought on one of the islands and not planning to return anytime soon. Spoke with NY customer service. THEY COULDN'T CARE LESS!! They said so return it at MY expense!!!
Conquela is Awesome!
Wow, what an experience! Conquela was there for me every step of the way. She went over above beyond and then some making my wish come true. Her experience definitely shined. From the moment of creation, for my special project, to picking a fantastic amethyst stone, she worked tirelessly between me and production. I now have a very beautiful custom designed ring that will be very special to me forever. I feel like I have a true friend in Conquela.
The jewelry are exquisite
The jewelry are exquisite, beautiful stones and handcraft, the service was impeccable. Thank you!
Conquela Dorrell Effy concierge
Conquela Dorrell was able to help me find the perfect gifts for my wife and daughter. A beautiful butterfly necklace. We discussed a future gift for my wife, Conquela followed up by using her knowledge of the collection to pick a pair of emerald and diamond earrings that matched a bracelet and ring my wife had. Great gift ideas. Thank you Conquela!
Conquela helpt me very well
Conquela helpt me very well. Love my ring.
Beautiful matching earrings
Not only is the jewelry beautiful but Simone Navaei was very helpful getting me the best value for the pieces I wanted and ensured I received them quickly! Now I have the necklace and matching earrings and I am thrilled, thank you.
I love the exquisite designs of all…
I love the exquisite designs of all their jewelry. And I appreciated their customer service that contacted me to ensure I got a piece I wanted once it was back in stock.
We loved the look of the D’Oro “Us”…
We loved the look of the D’Oro “Us” ring. It was ordered in the size needed and Effy informed us it would be delayed due to sizing but it still came on time. It is more beautiful in person than on the pictures in the ad and on the website. The diamonds have wonderful sparkle and are as clear and colorless as we could have hoped for. Not our first Effy purchase and definitely not our last.
Product placement
The pendant I received was stunning, but the free bracelet came in 3 pieces. I understand the premise but it was aggravating to receive a product in such bad shape. I have many Effy pieces and rarely have had any sort of problem with any of them, it was embarrassing to your brand and I hope in the future you are more aware of what is sent out.
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