Garmentory has been consistently…
Garmentory has been consistently reliable in providing excellent and exceptional customer service.
About Garmentory
Data updated- Website
- www.garmentory.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 0% (0/15)
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About this business
Shop the world's top indie boutiques. Clothing from emerging designers such as Rachel Comey, Ace & Jig, Black Crane and more. Free shipping and returns.
Written by the business, not verified by us.Is Garmentory legit?
Garmentory (www.garmentory.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-08-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers truly love the wonderful wide selection of unique clothing, shoes, and accessories from various independent boutiques available on the online platform. Buyers frequently mention that orders arrive very quickly, items match their exact descriptions perfectly, and packages are always securely prepared for safe shipment. However, some people mentioned very frustrating issues regarding missing merchandise, unhelpful customer service responses, and significant delivery delays without proper resolution. Others also noted that completely unexpected shipping costs, international customs tariffs, and expensive return fees made their purchases feel very frustrating and disappointing overall.
Auto-generated from all reviews of this business. For reference only.What people say
Great selection of items!
It’s a great site to find items I can’t find locally, along with some great deals. It’s a nice way to support some smaller stores. Purchases have arrived pretty quickly and the items are always in great condition.
Always a great experience with…
Always a great experience with Garmentory. Found some great unique pieces at a good price. Shipping is fast.
Great experience
Great experience. Many choices, talented designers items
I ordered the incorrect size…
I ordered the incorrect size accidentally and requested an exchange. The item was listed as final sale on garmentory with the exception " Exchanges are subject to each boutique's unique policy and item availability” The store's policy is "We will gladly accept returns or exchanges on unworn items with original boxes and tags within 7 days of delivery." Garmentory refuses to honor the exchange or answer my questions.
What an absolute NIGHTMARE of a return…
What an absolute NIGHTMARE of a return policy!!! It's the exact opposite of easy on customers! To not have the payment easily returned to the card used for the purchase and instead the only UNACCEPTABLE so-called options are PayPal, venmo, or direct deposit, is a cruel joke!!! This is my first and 100% last time ever ordering from this horrible nightmare of a company ever again!! Buyers beware!!!
I had a very disappointing experience…
I had a very disappointing experience with Garmentory. I purchased a shirt for my sons birthday for $183 and paid $15 for shipping at checkout. However, before the package would be delivered by DHL, I was required to pay an additional $67.25 in customs and import duties before I could receive it. The company states that customers must acknowledge these additional charges and check a box before placing an order, but I never saw any such disclosure or checkbox during checkout. Had I been clearly informed of these substantial extra fees, I would have reconsidered my purchase. Unexpected charges totaling over $70 beyond the advertised shipping cost left me feeling misled and frustrated. Transparency about international shipping costs and import duties is essential, and my experience fell far short of that expectation. I would not purchase from this company again. Also, customer service is lacking and I will repeat I would NEVER purchase from this company again!
Recommended for creative dressing!
They have great customer service - responsive, professional, friendly. The website is easy to navigate and has a well-curated collection that is enjoyable to shop! I appreciate their sorting functions too.
The item came promptly
The item came promptly, well packaged, and is an excellent quality.
Shop often
Great variety of items in natural fabrics. Very expensive though. Great service from the company.
A great place to hunt for your ideal wardrobe
Whether you ultimately find what you're looking for or not, Garmentory is easy to search, filter, hunt for what you have in mind- which makes for a great shopping experience. The act of shopping smaller indie boutiques helps me sleep at night too ;) During my most recent visit, I was searching for a bright colorful dress and cute little heels to wear to a wedding- and I found both, huzzah!
Literally no one will get back to me…
Literally no one will get back to me about an order I placed that was not shipped out. Their chatbot is literally the worst and no one is monitoring the chatbot or text messages. This is not acceptable. Will not purchase from here again. Do not recommend.
Garments us a great site but I chose…
Garments us a great site but I chose poorly this purchase as far as brand.
Happy customer!
Very happy with my order! Shipment was fast and everything was well packaged and arrived without issue. Thank you!
All information was clear and the…
All information was clear and the return was easy. I highly recommend Garmentory!
Very dissatisfied
Shipping was very slow and I received shoes that had scuff marks on the sole of the shoe, but not on the heel rubber. I assumed this would not be an issue since A) they were sent to me that way and B) I tried them on in my house and never wore them outside. When I decided to return them (they were still too narrow for my foot), my return was approved, then rejected due to the wear on the sole. I wish I had taken photos, but alas I did not. Now I am stuck with a very expensive pair of heels that don't fit. I am very frustrated. I'm a 50 year old woman. This is not the first time I've ordered shoes online (I KNOW TO NOT WEAR THEM OUTSIDE) but, it will be the last time I purchase from Garmentory.
Great experience
This was my first time ordering from them. It was perfect! Will definitely shop here again
Easy and great to use
Easy and great to use. Reputable site with awesome products
PLEASE BEWARE OF THIS COMPANY
PLEASE BEWARE OF THIS COMPANY. My experience appears to be consistent with MANY reviews on BBB (which I wish I had reviewed before ordering). I found a sweater which was at a good price and scrolled through the series of buttons to order. I was charged 15.00 shipping and 15.00 tax on a 145 sweater coming from Canada. Come to learn that the shipper chosen by this company has HUGE HUGE costs that increased the cost of this 145 sweater by over 40%! I can understand the 10% tariff but the lack of customer service and any attempt to address the HUGE discrepancy was totally lacking from this company. PLEASE SAVE YOUR TIME AND LOOK FOR ANOTHER COMPANY TO USE. THIS WAS MY FIRST TIME WITH THEM AND THERE WILL NOT BE ANOTHER. LEARN FROM MY EXPERIENCE.
Wonderful Rizza (Des Pommes)
It was a beautiful posse from the reality where I live
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