Awesome Prices, Always - Since we started in 2001 as a small, family-run print shop, our main goal has been simple: to give you fast, easy, and super economical service without ever sacrificing quality. Because we're 100% family-owned, we don't have outside investors to report to—we just report to you! That means we keep our prices low by running efficient, modern facilities, passing all the savings right back to you.We live by our 'low price promise' and insist on industry-leading quality. We're so sure you'll love what you get that we back it up with a 100% satisfaction guarantee for first-time customers. That's our promise that you'll get great prints every time!Whether you're a small business owner or just printing for fun, we're here to help you shine! With production facilities across the U.S. (in California, Texas, and Kentucky), we've got the reach to deliver responsive, quality service to customers everywhere.
Written by the business, not verified by us.
Is GotPrint legit?
GotPrint (www.gotprint.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently mention that the online ordering platform is exceptionally user-friendly, allowing them to easily customize designs, select features, and complete printing projects quickly. People also love the affordable pricing structure and the truly impressive quality of the printed items, making it a reliable choice for various business needs.
Some reviewers were not happy with extremely high shipping expenses, expensive rates, and unexpected delivery delays when receiving their finished packages. A few consumers additionally reported challenges with customer service assistance, occasional formatting errors, and inconsistent print quality requiring reprints.
Auto-generated from all reviews of this business. For reference only.
What people say
L
LanceUnited States · 1 review · Experienced 2026-06-07 ·
★★★★★
Shipping is a Ripoff
Your printing costs are fair but your shipping costs for standard shipping are insane and a complete rip-off. What I ordered could have easily been shipped USPS for half the price.
Reply from GotPrint2026-06-15
Hi Lance, sorry to hear of your most recent experience. We would like to make sure we are servicing you correctly. We have requested more account information regarding your order and received no response. Please contact our friendly Customer Service when you are ready. It would be our pleasure to help you. Thank you.
M
MissyUnited States · 2 reviews · Experienced 2026-06-08 ·
★★★★★
super easy
super easy, I was getting frustrated with all the other websites and I appreciate your simplicity in placing business cards.
Missy
Reply from GotPrint2026-06-08
We're so glad our simple process for ordering business cards made your experience easy and frustration-free. Thank you!
S
Shawn HazenUnited States · 4 reviews · Experienced 2026-06-03 ·
★★★★★
Lots of options and great prices
Lots of options and great prices. I needed 150 postcards, but I could only buy 100 or 250, which was too bad.
Reply from GotPrint2026-06-04
We appreciate your feedback on our options and prices. Thank you for your feedback and support!
T
Tanya JacksonUnited States · 1 review · Experienced 2026-06-04 ·
★★★★★
Easy to fill out and being able to get…
Easy to fill out and being able to get a free visual before purchase.
Reply from GotPrint2026-06-05
We're so glad to hear you found the process easy and appreciated the visual preview! Thank you for your kind words.
I received my first order of business cards from GotPrint last week. I am very happy with them and already need more! Excellent work, reasonable prices.
Reply from GotPrint2026-06-02
We're so happy to hear you love your new business cards and are already finding them useful! We appreciate your positive feedback on our work and pricing.
I signed up for a free sample kit from GotPrint.com as I recently started a new business and I am looking for some business cards. All I can say is, WOW. Their products are extremely high quality and very professional. The design choices are endless and they have a great selection of colors to use. I was very impressed with the feel of the paper and how nice each sample felt. I will definitely be purchasing all my paper needs through them from now on.
Reply from GotPrint2026-06-02
We are so glad to hear you were impressed with the quality of our sample kit and the variety of design choices. It's wonderful to know our products met your expectations, and we appreciate you choosing us for your future printing needs.
This took me over an hour!! Had to reload my password 4 times, had to SIGN IN rather than copy and print. A f'ing nightmare. You also charged me over 50% for shipping in addition to the price. You guys
Reply from GotPrint2026-06-03
Hi Eugene, we are truly sorry to hear about the difficulties you experienced with your recent order, including the password and sign-in issues, and the shipping cost. We would like to assist as we offer a Pick Up at one of our Printing locations. When you are free, please contact our friendly Customer Service team for more details and help. Thank you.
Very frustrating experience with no resolution in sight - because we are still in the middle of it.
Initially I was told the DPI and dimensions were slightly off - fair enough, I fixed them. I uploaded a CMYK image as prompted and resubmitted. This was around my third resubmission. Each time I was told they would review the file. Each time I had to call back just to get someone to actually look at it. Multiple phone agents were far more focused on getting me to cancel the order than on simply forwarding my file to the review department.
When I was given an image to approve, it was so zoomed out I could not read the small text. Once I received the physical door hangers, I discovered some text had spacing issues and portions had turned completely black. I was offered two thirds of the order value as store credit toward a future purchase - not a refund.
At this point I was told for the first time that my image had not been flattened and that this was the cause of the problem. No one mentioned flattening at any point before I placed the order. Over my remaining calls, one agent told me flattening meant saving it as a PNG. The next rep said that was wrong and that I needed CMYK. When I asked the final agent how to actually flatten an image, she told me that was not something they could assist with. When I asked if they had any service or resource to help with this, she directed me back to the review process - the same review process that had already failed to catch the problem before printing.
For context - I built most of my own website. I create digital art across multiple platforms. I handle my own marketing and digital advertising. I am not a beginner. And yet after roughly seven phone calls and between four and eight emails, I am left with a box of completely unusable door hangers, no clear path to confirm a file is print ready before placing a new order, and a proof review image so small it is nearly impossible to catch errors before they go to print.
What makes this worse is that we still cannot move forward. To place a corrected order we would need to pay again upfront, with no guarantee the new file will print correctly, no way to confirm it is properly flattened before it goes to print, and no refund from the first failed order to offset that cost. They want more money before they will even review a new file - but why would anyone do that when the first order produced unusable product and resulted in store credit rather than a refund? We are not stuck because we gave up. We are stuck because the process gives us no viable path forward.
It is no wonder the phone staff seem so defeated. The process itself is broken and it is setting both customers and employees up to fail.
Reply from GotPrint2026-05-29
Hi Atom, we apologize for this issue. Our Supervisor team tried to call you to discuss further and were unable to get a hold of you. Please contact our friendly Customer Service team and ask for a Supervisor. We would be happy to help. Thank you.
Unhelpful with quality control. I had to order through franchise owners account and there were a lot of issues with our quality and unless I had access to the franchise owners email, despite emailing from my email with proof, photos, order # and my credit card, you would not stand behind your product, which is disappointing. I placed an order today because we need product now, but will be sourcing elsewhere moving forward.
Reply from GotPrint2026-06-03
Hi Kylie, we appreciate you sharing your experience regarding the quality control issues and the challenges you faced. We understand you would like an opportunity to fix the files. If you have any questions feel free to contact our Customer Service. We are always happy to help. Thank you.
GotPrint was extremely accommodating during a difficult time. Thank you!!
I have used GotPrint for the business & nonprofit that I work for. Yes, I will keep coming back!
Reply from GotPrint2026-05-26
We are so glad we could assist you during a difficult time. It's wonderful to know our services for your business and nonprofit have been consistently positive. We appreciate your continued support!
My original order was not quite perfect, and GotPrint provided a credit to redo the order. They believe in great customer satisfaction. I've done business with them for a couple years now and will continue to do so.
Reply from GotPrint2026-05-26
We truly appreciate your continued loyalty and are so glad we could resolve your initial order to your satisfaction. We value your business.
We are truly grateful for your continued trust over the years!
P
Pie UserUnited States · 2 reviews · Experienced 2026-05-19 ·
★★★★★
Very good customer service
Very good customer service. Wish they had longer hours but I appreciate that they're local. I'd like to be able to reorder a canceled order without reuploading image files. Happy there is a pick up option!
Reply from GotPrint2026-05-20
We appreciate your positive feedback! We're glad you value our local presence and pickup option. We're always looking to improve our services and hours.
