Awesome Prices, Always - Since we started in 2001 as a small, family-run print shop, our main goal has been simple: to give you fast, easy, and super economical service without ever sacrificing quality. Because we're 100% family-owned, we don't have outside investors to report to—we just report to you! That means we keep our prices low by running efficient, modern facilities, passing all the savings right back to you.We live by our 'low price promise' and insist on industry-leading quality. We're so sure you'll love what you get that we back it up with a 100% satisfaction guarantee for first-time customers. That's our promise that you'll get great prints every time!Whether you're a small business owner or just printing for fun, we're here to help you shine! With production facilities across the U.S. (in California, Texas, and Kentucky), we've got the reach to deliver responsive, quality service to customers everywhere.
Written by the business, not verified by us.
Is GotPrint legit?
GotPrint (www.gotprint.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently mention that the online ordering platform is exceptionally user-friendly, allowing them to easily customize designs, select features, and complete printing projects quickly. People also love the affordable pricing structure and the truly impressive quality of the printed items, making it a reliable choice for various business needs.
Some reviewers were not happy with extremely high shipping expenses, expensive rates, and unexpected delivery delays when receiving their finished packages. A few consumers additionally reported challenges with customer service assistance, occasional formatting errors, and inconsistent print quality requiring reprints.
Auto-generated from all reviews of this business. For reference only.
Worst customer experience from any print shop. It took weeks to get my order. They put my order on hold to verify my CC because it was my first time ordering (even though I’ve ordered many things for the first time with my CC and never had an issue anywhere else). Then they put my ENTIRE order on hold (5 different items) because apparently my 6k sized print wasn’t high res enough for a small door magnet, even though I used that exact image at another print shop and it came out perfect. The kicker is that they shipped every item separately in different packages at different times…. So why was it necessary to put my entire order on hold for one item if they planned on shipping them all separately anyway!!!! Also, when I got the “reupload” link for the door magnet, it didn’t work so I had to call back multiple times to get a fix and eventually canceled that item out of frustration because the entire order was being held up. Then, to top it all off, several of my packages were damaged, one of which half the fliers fell out of the box during transit. I will never order from this terrible company again!
Reply from GotPrint2026-04-29
Hi David, we apologize for this issue. Our Supervisor team tried to call you to discuss further and were unable to get a hold of you. Please contact our friendly Customer Service team and ask for a Supervisor. We would be happy to help. Thank you.
There was a slight issue with my first order. They took care of it right away. The stickers I got are top notch!
Reply from GotPrint2026-04-30
We appreciate you bringing the order issue to our attention. We are so glad we could resolve it quickly for you. Thank you for the positive feedback on our stickers!
We are glad you are enjoying your Magnet(s). Thank you for sharing with us, have a great day.
S
SAM ARNESONUnited States · 1 review · Experienced 2026-04-25 ·
★★★★★
Wouldbe nice if they supplied a template with cut and bleed marks on them.
you could have made a template at the ideal resolution available during the uploading process so that customers don't have to guess or make their own template. this is especially important for the leaf and cusom shaped cards.
Reply from GotPrint2026-04-27
Thank you for your feedback. We appreciate your suggestion for providing templates at the ideal resolution, especially for unique card shapes. We have templates located on our website and the are free to download. If you need more information on where to find them, please don't hesitate to contact our friendly, Customer Service team. We are always happy to help. Thank you.
We ordered business cards from GotPrint. If I had found the Yelp reviews before I ordered I would have gone elsewhere from the start. But unfortunately I found them now after we placed and received our order.
All of the cards are printed off center and the matte paper upgrade option feels like something I could have printed at home. The edges are not smooth and the cards are very thin.
After some back and forth with customer support they offered to reprint one of the 4 cards we ordered and provide a $25.19 store credit. Here is their response... "We apologize for any inconvenience this issue may have caused. Please be advised that we can provide you with either a Store Credit of $25.19 OR a free reprint for set 3 with the understanding we do reserve a 1/16 cut shift tolerance."
EDIT: They ended up refunding the entire order without further communication to me. I guess they saw the one star review. Revised above to two star review.
Reply from GotPrint2026-04-28
Hi Doug, we're sorry to hear your Business Cards did not turn out how you intended. A Refund was processed for you on 4-24-26. Thank you.
I don't know why you are charging $22 for shipping. Last time is was 8$. Can you please explain what made it double?
Reply from GotPrint2026-04-24
Hi Jaqueline, we apologize for this issue. Our Supervisor team tried to call you to discuss further and were unable to get a hold of you. Please contact our friendly Customer Service team and ask for a Supervisor. We would be happy to help. Thank you.
I did live chat to see if I could receive a discount or shipping code. They directed me to a site for coupons which none of them would work. I have been a customer of yours in the past and have loved the products I have ordered, but I do feel like I was overcharged for shipping today. I am disappointed.
Reply from GotPrint2026-04-20
Hi Gina, thank you for bringing this to our attention. One of our Supervisors tried reach you, but was not able to get through. When you are free, please contact us; we would like to further discuss the status of your order. Thank you for your support!
A
AMUnited States · 4 reviews · Experienced 2026-04-19 ·
★★★★★
Good interface and the ordering process…
Good interface and the ordering process was relatively easy, except for having to refresh in order to upload files ... Took me a minute or two to figure that one out. I'm on an AirBook, FYI
Reply from GotPrint2026-04-20
We're glad the ordering process was easy. We appreciate you letting us know about the refresh issue you experienced while uploading files on your AirBook. We'll investigate this further. Thanks for the feedback!
just awful. over half of the order defective, and they wanted to offer a "store credit" which never came, and for less than the actual damaged/defective prints. WHAT? !!! and when I showed them the business cards I ordered were also defective they claimed that the dozens I showed them were "test prints". nope. the total number was 1000 even inclusive of these dozens of "test prints". just an awful experience.
Reply from GotPrint2026-04-24
We regret to hear about the issues with your order and the store credit. We're also concerned about the business cards. Thank you for bringing this to our attention. We need more information regarding your account. When you are free, please contact our Customer Service team. We are always happy to help. Thank you.
Easy, you also have the best (and compleatly free!) sample pack. Very impressive, give that person a raise! So thoughtful. Will order more and other things as my business grows!
Reply from GotPrint2026-04-16
We're happy to hear that you found our sample pack helpful and easy to use! We appreciate your kind words and are grateful for your support as your business expands.
We have been using GP for many years now. Above all the ease of the ordering process is amazing. And if you ever run into any issues their customer service service reps are superb! Keep up the great work!
Reply from GotPrint2026-04-16
We're happy to hear that the ordering process is easy for you. It's great to know our customer service is superb! We appreciate your many years of support and your kind words.
The customer should be able to replace an image from the "upload landing" page. Unable to edit image without starting over each time. This is too time consuming, especially since the site moves so slowly. Annoying! I hope my stickers arrive by Tues next week after all of this
I also couldn't not place my full order because the shipping is more than the items. So, I will need to place in small orders.
Reply from GotPrint2026-04-15
Hi Thomala, our Supervisor team tried to contact you but was unsuccessful in reaching you. Please contact our friendly Customer Service team and ask for a Supervisor. We look forward to resolving this for you quickly. Thank you.
i didn't like the way that the template system worked
Reply from GotPrint2026-04-16
Hi Goddess, we appreciate your feedback and regret that the template system was not to your liking. If you need help in the future, please contact our friendly Customer Service team as we are happy to help! Thank you.
This was my attempt to place a second order with this company. I needed 11,500 postcards, but they would not accommodate me. They told me to order either 15,000 or 10,000 and then order an additional 1,500 at the highest rate. Absolutely absurd!!!
Reply from GotPrint2026-04-16
Hi Doron, we appreciate you bringing this to our attention. We regret we couldn't fulfill your exact postcard quantity request. We are limited to the qty's we can do. A Supervisor tried reaching you to further discuss, but was unsuccessful. Please, contact out friendly Customer Service team if more assistance is needed. Thank you.
