Awesome Prices, Always - Since we started in 2001 as a small, family-run print shop, our main goal has been simple: to give you fast, easy, and super economical service without ever sacrificing quality. Because we're 100% family-owned, we don't have outside investors to report to—we just report to you! That means we keep our prices low by running efficient, modern facilities, passing all the savings right back to you.We live by our 'low price promise' and insist on industry-leading quality. We're so sure you'll love what you get that we back it up with a 100% satisfaction guarantee for first-time customers. That's our promise that you'll get great prints every time!Whether you're a small business owner or just printing for fun, we're here to help you shine! With production facilities across the U.S. (in California, Texas, and Kentucky), we've got the reach to deliver responsive, quality service to customers everywhere.
Written by the business, not verified by us.
Is GotPrint legit?
GotPrint (www.gotprint.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently mention that the online ordering platform is exceptionally user-friendly, allowing them to easily customize designs, select features, and complete printing projects quickly. People also love the affordable pricing structure and the truly impressive quality of the printed items, making it a reliable choice for various business needs.
Some reviewers were not happy with extremely high shipping expenses, expensive rates, and unexpected delivery delays when receiving their finished packages. A few consumers additionally reported challenges with customer service assistance, occasional formatting errors, and inconsistent print quality requiring reprints.
Auto-generated from all reviews of this business. For reference only.
Overall, the best quality best prices best customer service. I've used got print for many projects and they beat the competitors every time. Absolutely amazing. I own a music business and a publishing business. And i'm so grateful many years ago as a teenager.I worked bindry and a print shop, so i've always loved printing. All the best Dr. Arthur George Scott.
Reply from GotPrint2026-04-10
We're happy to hear that our quality, prices, and service consistently exceed your expectations for your music and publishing ventures. We appreciate your long-standing support and value your printing expertise. Thank you!
I use Gotprint for all my business printing needs and I'm always grateful for how quick turnaround time is and the attention to detail they provide. Thank you guys!!
Reply from GotPrint2026-04-09
We're happy to hear that you are always grateful for our quick turnaround time and attention to detail for your business printing needs. Thank you for your positive feedback!
We're glad you found our platform easy to navigate! Thank you for sharing your experience. Have a great day.
Beth EngelhardtUnited States · 5 reviews · Experienced 2026-04-08 ·
★★★★★
Easy to use website
Easy-to-use website. Would like to have a box where we could leave a question. Working on this small screen and needing a larger image, I would have liked to ask how it looked on your end before final approval. Not sure if the image would appear pixelated.
Reply from GotPrint2026-04-08
We're glad you found our website easy to use. We appreciate your feedback about the question box and larger image previews. There is a download proof option on the "view proofs page" before checkout. Our Customer Service team is also available via phone and chat to further assist. Thank you for your feedback, have a great day.
The business cards did not align with the design and some of the bulleted items were staggered a little and does not look professional and can NOT be handed out to clients.
Reply from GotPrint2026-04-09
Hi HC, we appreciate you bringing this to our attention. We would like to help, but need more information from you. When you are free, please contact our friendly Customer Service team so we can assist you with your artwork concerns. Thank you!
Coupon price is good although it seems like a matter of luck as to which one you land on. Alignment tools do not work, site would be much better if this worked and if you could modify horizontal and vertical independently,
Reply from GotPrint2026-04-03
Thank you for your feedback. We appreciate you mentioning the coupon price. We're sorry the alignment tools did not work for you and that independent modification was unavailable. We'll review your suggestions.
Proof assistance. chat with designer would have made the process easier. Coupons validity, 24hr limit is difficult to adhere to if you are working on a project.
Reply from GotPrint2026-04-04
Hi Charlene, we appreciate your feedback and the time you took to share your experience. Our Supervisor team tried to call you to discuss further and was unable to get a hold of you. Please, contact our friendly Customer Service team and ask for a Supervisor. We would be happy to help. Thank you.
I am extremely disappointed with GotPrint's quality control and their refusal to take responsibility for a botched order. I ordered branded business cards and postcards, and the results were completely unprofessional.
The Issues:
1. Manufacturing Defects: The items arrived with visible white slivers along the top edges due to poor mechanical trimming.
2. Severe Color Mismatch: Despite being part of the same brand kit, the colors between the postcards and business cards do not match at all.
3. Logistical Failure: I discovered that GotPrint split my order between two different printing facilities. Printing the same brand colors at separate locations without calibration is a recipe for inconsistency, yet they are blaming my "design files" for this logistical error.
The Support Experience:
Instead of a refund for these unusable products, they have repeatedly tried to force a "Store Credit" on me. I have no interest in store credit for a company that cannot guarantee basic color consistency or professional trimming. Their customer service team has now stopped responding to my specific points about their production errors.
Bottom Line:
If you care about your brand identity and color consistency, stay away. They will deliver a defective product and then hold your money hostage with store credit offers. I am now forced to initiate a credit card chargeback to get my money back.
Reply from GotPrint2026-04-02
Hi Robert, we apologize for this issue. Our Supervisor team tried to call you to discuss further and were unable to get a hold of you. Please contact our friendly Customer Service team and ask for a Supervisor. We would be happy to help. Thank you.
Bait and switch promotion. Offered 500 cards for $8.50 and once you go to check out it applies a 30% of coupon that blocks you from adding the promo code BC500
Reply from GotPrint2026-04-02
Hi Yvette, sorry to hear of the issue surrounding your order. It appears you spoke with our Supervisor and we explained how to apply online coupons. If any questions come up in the future, please don't hesitate to contact our friendly Customer Service team. We are always happy to help. Thank you.
They are unable to help with simple questions, both in their chat option and customer service replies. I was using THEIR design form for a simple one-sided card(not anything I had uploaded or submitted pictures for), and they couldn't tell me if their random triangle logo would not print on my final product, or how to remove it from the proof. I could not find a way to delete it just to see my entire design! They wasted alot of my time asking for help and then informed me they couldn't answer my question until AFTER I actually placed the order and paid for it.
Reply from GotPrint2026-03-31
Hi VM, we're sorry for inconvenience this may have caused you. We would like to help, but need more information to open your account. When you are free, please contact us and ask to speak with a Supervisor. Thank you for your patience and support!
Charge for shipping then lie about where the order is
I am updating my review for the second time, I apparently was lied to 3 times, and on good faith I changed my original negative review to a positive one but now it's back to negative - each time I checked on my order, they kept telling me to be patient UPS had to hand it off to USPS, UPS still says they have never received my order AND I have talked with them personally. Then a miracle, USPS advised me in an email this morning, nearly three weeks after I placed my order that someone (hmmm wonder who) generated a label from Dallas TX. Well I am not expecting anything from Dallas other than these business cards so obviously my order must have fell on the floor and they just found it, and they have been lying for 3 weeks. Shameful way to do business, I will not use them again or recommend them to anyone.
Reply from GotPrint2026-04-04
Hi Claire, we apologize for this issue. Our Supervisor team tried to call you to discuss further and was unable to get a hold of you. Please, contact our friendly Customer Service team and ask for a Supervisor. We would be happy to help. Thank you.
Ease of use, shipping options, great quality. As a Book & Publishing Consultant, I buy bookmarks for my book clients after their book is published. My clients love them!
Reply from GotPrint2026-03-30
We're happy to hear that our bookmarks are a hit with your book clients! It's great to know you find our products easy to use and of great quality, with excellent shipping options. Thanks for your positive feedback!
I placed an order for custom envelopes for a client on Gotprint.com with a delivery date in early March. I opted for rush shipping. I approved the proof within an hour of getting it. I went to check on the order a few days later and they had pushed out the shipping date 5 days without contacting me. It would arrive too late for my client. So I called to get a refund and they would only give me the shipping cost back. They blew my deadline, didn’t tell me, and wouldn’t refund the cost of the job. I’m a professional designer. I’ll never use them again.
UPDATE : One day after I posted this review (over a month after I placed the order) I received a full refund.
Reply from GotPrint2026-04-03
Hi Audrey, we apologize for this issue. Our Supervisor team tried to call you to discuss further and were unable to get a hold of you. Please contact our friendly Customer Service team and ask for a Supervisor. We would be happy to help. Thank you.
