Great pricing
Great pricing, great communication, and super fast shipping! Will do business again
About GoVets
Data updated- Website
- www.govets.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 24 reviews
- Replies to negative
- 76% (22/29)
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About this business
GoVets is the nation's largest veteran-owned online super store with millions of products across thousands of brands across the following categories:Industrial Products (Maintenance, Repair and Operations)Information TechnologyOffice SuppliesMedical and HealthMore.Proceeds from each sale go towards veteran non-profit causes of national significance. Our customers include Patriotic Citizens, Businesses, Enterprises, Healthcare providers, Academic Institutions and Government (Local, State and Federal).Availability: You can shop on GoVets.com anytime and our business hours of operations are Monday-Friday from 9AM-5PM ET. For support, we always recommend customers reach out to our Chat Team during regular business hours. We are looking for valuable feedback, new product ideas, feature enhancements and even non-profit causes that you would like to see on GoVets in the near future. We are committed to focus on customer service and provide the features and user experience that our customers are looking for while always staying focused on our mission of supporting Veteran Businesses and contributing to Veteran Non-Profit causes of National significance.Additional Resources: BlogLoginMy OrdersMy AccountReturn PolicyTerms of UsePrivacy PolicyPromotions & Promo CodesFrequently Asked Questions
Written by the business, not verified by us.Is GoVets legit?
GoVets (www.govets.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 83% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 76% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-28.
What people say
Missing the key part from my order
Missing the key part from my order. The whole reason why I ordered it. Needed the adapter. Now to try and figure out who to talk to.
Reply from GoVets2024-06-20
Hi Tim - Contact our Chat Team or give us a call and we'll see what we can do to help. There's no reference order number so it's tough to search for things here without that info - but please go to GoVets.com/help and select the most convenient option for your situation. Ticket, Chat, Phone, etc.. Take care!!!
Easy process and great customer service
I was able to receive exactly what I ordered and even able to redirect the delivery after it had been sent out.
Great polishing rags
I am always cleaning my truck and these rags work great. Very absorbent and lint free. Better than microfiber. This was a great buy.
Great Product & Price
Very easy to order. Fast and excellent service. Product was as described and packaged well at a competitive price. Thanks GoVets!
Found GoVets looking for good price…
Found GoVets looking for good price online. Was not sure what to expect but overall very good communication, very fast delivery and no drama.
SCAM Company. No parts shipped, billed me, now have to chase my money!
Bought stock part, but no stock really. One month later still no part and status is in process. They agree to cancel order after a month and billed me. One month later still no refund. Had to call again to get my money back and they said ..Oh, it is pending will take care of it. Never again, SCAM company trying to keep my money. STAY AWAY!!
Reply from GoVets2024-06-20
Mike - would love to get a Ticket #, SKU, Order #, etc.. More other reviews have this info so a review out of the blue like this is unfortunate. I see this is your very first review on TrustPilot! Good for you. Hope this is not just a temp email account from a competitor or former employee that is trying to damage us! If not, I'd love to make it up to you and figure out how we can continue to work together and earn your trust in the long term. We're not a scam company - we've been in business for quite a long time, have 250,000+ customers and have had the same company leadership since day one. It pains me to see these reviews and see us lose potential long term customers, particularly when the review is not tied to an order (like most legit ones are). If you feel like you need to speak to one of the owners to get your matter resolved or figure out how we might be able to make it up to you, feel free to email [email protected] and put "Mike Detroit - My First TrustPilot Review" in the subject and we'll be happy to hook you up and go from there!!! Will the real Mike Detroit please stand-up?.... and please give a holla to Marshall for us if you see him around town! :-). - Have a great day Mr D!
Always fast and professional
Always fast and professional. Just what you expect from a VET and then some! Great company!
Why does this cost less than $800.00 on…
Why does this cost less than $800.00 on other sites but $22,000+ on this site? For the same EXACT product? Not sure people but I would check other sites.. every single one is thousands and thousands cheaper!
Reply from GoVets2024-06-20
Hi Prawnstar... Sorry you think this item is mispriced.. whatever this item is! :-). It's very possible that it's mispriced and if so, I apologize. We usually get our prices from our suppliers and when managing a database over over 4 million products (more products than Grainger, Office Depot, HomeDepot, Lowes, ACE, Global Industrial, etc), these things happen. We have a page called Help Desk that allows you to reach out to our US-Based Staff (we don't offshore, so you'll get to speak with someone you can understand and that will hopefully understand you)... you can ask them what the deal is with this SKU, and if there's a problem, we can work with our suppliers to fix it. And in some cases, we actually reward our customers with courtesy store credit, Loyalty Upgrades, etc. Reach out any time!!! Have a great day. Appreciate the feedback, but it's just missing one little but important piece... SKU! :-)
Very professional service
Order was fast and inexpensive!
Received my item within just a few…
Received my item within just a few days. Thanks
Shipped timely and received exactly…
Shipped timely and received exactly what I ordered!
Highly recommend
Great service, fast delivery. Highly recommend GoVets company.
Easy to find what I needed
Easy to find what I needed, competitively priced and received very quickly.
The totes are as advertised and solid!
The totes are as advertised and solid. The delivery was faster than expected. Best of all, you're not amazon. I just purchased another 14 of these for a total of 26 and my other 4 locations will be placing orders for around 20 each. We're in the HEAVY equipment service business and the test batch has held up perfectly.
AWESOME service
AWESOME! The pricing is great, the free shipping is fanntastic. Anything I need in the future, will come from GoVets...
Was very happy easy order quick delivery
Amazing company.
GoVets had a hard to find product that I needed, at a great price. My order was shipped and delivered super fast. I am extremely please with GoVets!
I ordered a tile saw
I ordered a tile saw, waited 5 months and it didn't come. I had to call the manufacturer of the product I purchased and found out that it was discontinued. I asked for a refund and GoVetts never gave it to me. It has be over 4 months and I am still waiting for the refund.
Reply from GoVets2024-06-20
Hi Steven - sorry to hear about your experience or the confusion. We're showing this as refunded in our system. We're so sorry if there was any type of confusion along the way and we hope you consider GoVets in the future. Have a wonderful day!
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