GoVets

Thank you for the review! We truly appreciate your business, review and rating. Please come back soon on GoVets :-)

Hey there, Thanks a bunch for giving GoVets a shot! We're thrilled to hear that your first experience with us exceeded your expectations. We understand that when you're in need of something, fast delivery can make all the difference. We're delighted that your order arrived promptly and that you were able to get your DEF without any hassle. And hey, who doesn't love a great deal? We're stoked that you found our prices competitive and our shipping policy convenient. We always strive to offer the best value for our customers. We're thrilled to have earned your trust, and we can't wait to serve you again in the future. If there's anything else you need, don't hesitate to reach out. We're here to help! Thanks again for choosing GoVets. Until next time, happy driving!

Hey there, Awesome to hear! We're thrilled that your order was spot-on and arrived super fast. Thanks for choosing GoVets! If you ever need anything else, just give us a shout. We're here to help! Cheers, -Marc

Dear Valued Customer, First and foremost, thank you sincerely for your service. We deeply appreciate your dedication and sacrifice. We're truly sorry to hear about the inconvenience you've experienced with the defective part for your furnace. It's understandably frustrating, especially given the cold weather conditions in Michigan. We empathize with the urgency of your situation, particularly with your family's comfort at stake. Regarding the return process, we completely understand your desire for a swift resolution. We want to ensure that every transaction is handled with care and attention to detail, which includes inspecting returned items to prevent any potential issues. However, recognizing the urgency of your circumstances, we've taken immediate action. We've expedited the inspection process and are processing your refund without delay. Furthermore, as a gesture of goodwill and appreciation for your patience, we've added $10 GoVets Cash to your account. Consider it a token of our commitment to earning your trust and ensuring your satisfaction. We sincerely hope that this isolated incident hasn't tarnished your perception of our service. Your trust is invaluable to us, and we're dedicated to ensuring that your future experiences with GoVets are nothing short of exceptional. Once again, we extend our deepest apologies for any inconvenience caused, and we're here to assist you in any way we can. Thank you for your understanding, and we wish you and your family warmth and comfort during these chilly days. Best regards, - Marc (co-owner)

Hey TD, Thanks for reaching out, and we're sorry to hear that you didn't receive the response you were hoping for from our support team. We'll make sure to address this internally to improve our service. However, we're glad to hear that you still placed your order with us and that you got exactly what you needed. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Thanks for giving us a chance, and we hope to serve you even better next time! Best regards, -Mar

Hey, That's fantastic to hear! We're thrilled we could surpass your expectations on your first order. Thanks for giving us a shot, and we can't wait to serve you again soon! Take care -Marc

hey there, Glad to hear it! Thanks for choosing GoVets for your purchase. If you ever need anything else, just let us know! Cheers, -Marc

Hi Tommy - we sent a request through this system to get more information to see what's possible and how we can help you out and make this up to you. Sorry you had a bad experience on GoVets and had to submit a dispute to CC company. There is so much friendly fraud out there with bullies having their own tactics to get free stuff from GoVets, ask for refunds and return empty boxes, say their items did not get delivered when we know they did, find ways to deliver items to different locations that they are associated with an claim fraud, etc. I'm not saying this is you, but since you're not able to respond to the TrustPilot request for info, I can do anything else about this response. This is not who we are and you're welcome to shop elsewhere.. If this is a legit review, please reach out to our support team via any means on GoVets.com/help and ask for Sam, Parker or Marc and we'll help you (or anyone reading this) address any escalations.. Have a great day!!! - Marc

Hey Bob - Thanks for the awesome feedback! We're thrilled that you found our prices great, the product awesome, and the delivery quick. That's exactly what we aim for! If you ever need anything else, just give us a shout. We're here to help! Cheers, -Marc

Hi Gerald - I'm so sorry to hear about your situation and that things did not go well with GoVets. It does seem that your order qty 4 of CODi - Cable lock master key MPN: A02002 (SKU: 312-603196) was canceled / refunded. We do want to earn your business in the future. As a courtesy, I've gone ahead and added GoVets Cash to your account to spend on anything of your choosing on GoVets. Please consider GoVets in the near future. Have a great day.

Thanks for much for the response! Appreciate your business. We look forward to seeing you soon on GoVets. Have a great day!

Hey Kenneth - I'm looking into this and just want to say that I'm so so sorry this happened to you and I'll have someone reach out to try to make it up to you although I realize you really needed that part for your project and thought we can come through... Your feedback is appreciated and helps us get better and understand what needs to change in terms of people, process or tools. In this case, it may be a bit of a combination and as one of the owners, I take this feedback "to heart" as I want every customer to have full transparency into what's going on from the beginning to the end of their shopping experience on GoVets. For the most part, that's what our customer's get...and in this case, we fell short and IMO, we owe you an apology and more.. I really hope you consider us again in the future. Have a great day! -Marc

Thank you so much for the review and rating. We strive to provide the best value possible to our customers in terms of shipping speed and cost (i.e. Free), competitive pricing, amazing customer support, etc... :-) Have a great day. Make sure to take advantage of our loyalty program where you can earn/spend your GoVets Cash Rewards.

Hi Linden - Thanks so much for the review and rating. Have a wonderful day and we look forward to seeing you soon on GoVets.