Scam Alert!
Never buy there, useless support which one just ignoring requests, they embezzled my funds 1800+ eur. I'm not accepted order from delivery and it has been sent back, after 14 days they didn't return funds and ignoring all claims
About HONOR
Data updated- Website
- www.hihonor.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 0% (0/223)
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About this business
Established in 2013, HONOR is a leading global providerof smart devices. We are committed to becoming a global iconic tech brand and enabling a smart life across all scenarios and all channels, for all people. With a strategic focus on innovation, quality and service, HONOR is dedicated to developing technology that empowers people around the globe to go beyond through its R&D capabilities and forward-looking technology, as well as creating a new intelligent world for everyone with its portfolio of innovative products.
Written by the business, not verified by us.Is HONOR legit?
HONOR (www.hihonor.com) has a 1.9 out of 5 rating on OK.one, based on 287 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Many customers frequently complained about severe product quality issues, reporting that internal hardware components, batteries, and screens failed shortly after their initial purchase. Consumers also experienced deeply frustrating customer service challenges, noting that support teams were completely unhelpful, unresponsive, and painfully slow to resolve reported problems. The minority of people were genuinely satisfied with the strong hardware performance, smooth display features, and overall quality of certain devices. A few reviewers even shared exceptionally great customer care experiences, prompt online communication, and fully well-functioning products received during their recent purchases.
Auto-generated from all reviews of this business. For reference only.What people say
good phones - terrible customer service
I like the Honor 200 Pro, had the Honor 20 and lasted me 5 good years so I do like the hardware. However their customer support is non existent. You email support, they never reply. The chat is hell. They simply don't know anything, and plus as soon as you reload the page the chat expires. God forbid you wait 30 seconds to answer the chat - they just hang up on you and you have to start all over again... I booked a return and they never picked it up. TERRIBLE.
Not even worth 1 Star
Not even worth 1 Star. I ordered and paid for some items and never received any. After endless emails where they changed their story constantly they finally agreed to refund me, but not for the shipping fee, even though they could not prove that they ever sent the items. A quick way to make money. Never again.
This website does scam and give false…
This website does scam and give false hope for black friday Scam. I have participate in black friday sales in which activate in nov 21th at 12pm for honor pad 9 price £109. Exactly on 12:00 pm i tried to pay it due to website error i am unable to buy but still on cart. They just wanted to attention on sale. Yubraj1bhattarai @gmail.com If you want screenshot of my cart i have as well. You can contact me. I know you might say that item sold out. But exactly 11:59 am 12:00 pm i tried to do this process payment donot go through but saty on my shopping cart. Do not do this to anyone.
The magic pad 2 was so good it…
The magic pad 2 was so good it convinced me to write this review .had problem with the payment and had my money back the next day. Only positive experiences.
**Appalling Customer Service and Return Process**
I am extremely disappointed with the service from Honor and DHL regarding my recent purchase and return of a Magic Pad 2, Pen, and adapter. I initially returned all three items via DHL, but they were sent back due to battery concerns with the unopened earbuds. Despite following instructions from both Honor and DHL, the earbuds were returned multiple times, with damaged packaging and one earbud missing after the third attempt. Honor's customer service was unhelpful and inconsistent. Advisors provided conflicting information and failed to resolve the issue, resulting in significant inconvenience and frustration. The environmental and financial costs of this debacle far outweigh the value of the item. I have lost faith in Honor and DHL, and I will be turning to their competitors for future purchases. I strongly advise others to think twice before purchasing from Honor or using DHL's services
Nice Phones Very Poor Customer Support
The Magic V3 is a nice phone but if Honor don't improve their customer service in the UK and around Europe forget global sales outside China. If they don't improve here in the UK I won't stay with Honor next phone change, great phones need great customer support. When I contacted Honor UK they forward enquiries to Honor China who send their reply back to Honor UK then to me which results in misinterpretation and incorrect answers.
Awful customer service
Bought the new Honor 200 smart mobile phone but wanted to return it since it is too slow and lags in performance. Bought it straight from their website but by mistake did not log in and made a guest check out which came out as a bad choice. Honor says that I have to contact their support team to get a return label if a guest checkout was used. so I try calling them but the number is constantly busy only listen to music, and computer prompt asking email them or press 1 to continue and this computer prompt to press 1 to stay in queue happens every 30 seconds or so .I realize that Honor is being sneaky by making the caller choose to stay in the queue by hitting 1 every other minute or few seconds , else the call disconnects. Call disconnected anyway after about 30 mins. Now I am sending an email to them and looking forward to their response but comments in online forums suggest they don't respond to that either. fingers crossed
Rubish
Takes forever to charge. Loses charge very quickly. Very difficult to turn on, I have to keep pressing the button loads of times before screen opens. Really is rubbish phone, only thing g going for it is it looks good, that's it
Awful experience with the customer…
Awful experience with the customer service, all three our honor phones can't connect to the printer when every other device in the house connects without a problem. The cansultant advise was reset to manufacturer settings which will erase all our data. This will cause us even more pain, I am utterly disappointed and dissatisfied with the honor customer service, they don't care about us. We have bought 9 different honor products in the past year and would expect a better help with the faulty phones. You lost a loyal customer.
No answer email the customer…
No answer email the customer service/support for several days and no reply whatsoever...
Websites states " out of warranty…
Websites states " out of warranty screen replacement for my phone is £153. Small print T&S says that labour charges might be added. I have called customer service to find out more but they couldn't tell me. They advised me to call their repair centre for more info. They couldnt tell me over the phone what their charge for labour either. Sent the phone out and was told its £860. Obviously refused repair. Dont trust their repair prices. Will never purchase from this company again. Its a scam.
Lies and more lies
So on multiple web sites it says free headphones with V3 mobile till the 19th of march so I tried to order them but sold out but still showing on web sites . customer service so rude and very unhelpful
Worst customer service and support I…
Worst customer service and support I have ever received. Purchased the Honor pad 9 with free choice pencil , the choice pencil stopped working after a few days but honor would not replace it as it was free in one of their online bundles direct from their website . Avoid avoid avoid , terrible customer experience!
These phones are designed to frame and…
These phones are designed to frame and target people, a corrupt company working for sociopaths. Those cameras make deepfakes and the phone can make one feel nauseous, which is i think is a feature, these are devices of mass oppression.
Offensive customer advisory
As much as I would like to write a positive review about the company, customer service and their products, I was unfortunate to experience only customer poor service. Contacted Honor directly from their global website, as was interested in purchase of one of their latest flagship foldeable phones. Asked simple questions over emails and ended up repeating them but worded differently, only so I can get near enough straight answers. As was unable to get anywhere with my last question about their offer of instalment payment options so baldly advertised on their website, I decided to call them. Asked question "where do I complete purchase with offered 24 interest free monthly instalments if all their payment partners do not support this option"? and been advised that, someone will get back to me. Day after and with no reply, I called again and been told the same. Instead of call back, I got the reply to my original email: "The availability of instalments has an impact on the user's creditworthiness, you could try using family and friends' accounts to try and see if you can help with payments". WHAT!? How dare you telling me this will have impact on my credit score and I should try rase funds from friends and family! I want to buy your product with instalments to be sensible with my money, not because I cannot afford it. What a rude, insulting and abrupt way to reply to a person, not to mention a potential customer. How big do you think you are?! Offended, just left it and gone elsewhere, which wasy second choice and been/am nothing but happy with my choice. No matter what technological improvement Honor might bring in the future, I will never use their products
putting this in the bin my blood…
putting this in the bin my blood pressure wont take anymore its complete rubbish downloaded honor id or whatever wont let me do anything had a download for software made it worsze had enough
Honor Disgrace
Impossible to get any support or contact from this company. And I mean ZERO contact. AVOID AT ALL COSTS!!!
Great price to quality
Great price to quality. A nice display, the best one for your eyes, very very strong glass, nice build quality great batteries and cameras, maybe the best in the world and a nice chip, a snapdragon 8 gen 3, 512 GB of internal storage and 16 GB of ram for less than 1000$
I suspect their software testing is…
I suspect their software testing is pretty minimal. Each time an update is forced on the phone (Magic 5 Pro) something goes wrong. Some apps won't open, or some open and say you have no internet connection. I am quite good at reporting errors to manufacturers, but Honor don't acknowledge bug reports and don't seem to try to fix things - the last two updates had exactly the same bugs. "Support" sets out with the objective of denying any responsibility and try to get you off the phone. The latest tactic was to say it's being escalated; which is exactly the same as I was told a month ago.
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