Established in 2013, HONOR is a leading global providerof smart devices. We are committed to becoming a global iconic tech brand and enabling a smart life across all scenarios and all channels, for all people. With a strategic focus on innovation, quality and service, HONOR is dedicated to developing technology that empowers people around the globe to go beyond through its R&D capabilities and forward-looking technology, as well as creating a new intelligent world for everyone with its portfolio of innovative products.
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Is HONOR legit?
HONOR (www.hihonor.com) has a 1.9 out of 5 rating on OK.one, based on 287 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Many customers frequently complained about severe product quality issues, reporting that internal hardware components, batteries, and screens failed shortly after their initial purchase. Consumers also experienced deeply frustrating customer service challenges, noting that support teams were completely unhelpful, unresponsive, and painfully slow to resolve reported problems.
The minority of people were genuinely satisfied with the strong hardware performance, smooth display features, and overall quality of certain devices. A few reviewers even shared exceptionally great customer care experiences, prompt online communication, and fully well-functioning products received during their recent purchases.
Auto-generated from all reviews of this business. For reference only.
Worse product and even worse customer service.
I bought the honor tablet, keyboard and pen for my son's birthday present. And at the beginning, my son loved it, but the pen stop connecting to tablet after 2 weeks.
Since I bought it online as guest account, so have to contact to the customer service via email, phone and online chat, just can't get response. listen to music for half an hour in the phone, on response from online chat for hours with 12 person in front of my queue, no email response from the Honor
worse ever customer experience!
the product was great until has problem, won't buy it again.
Bought honor 90 smart worked for 3 days then constantly crashing, turning itself on and off freezing all the time had an honor before and was OK went to oppo and lasted 3 years brilliant went back to honor for the 90 smart and by far worst phone I've ever had in process of getting refund DO NOT BUY the honor 90 smart
Worse phone I ever had.
What is wrong with this Weather app, never shows correct data...
Service is also bad, called them several times, they say that the connection is bad and I have to write email, why when I call other people from the same location, connection is good then?????
Was mistake to change from OnePlus to Honor, never again. It's my last Honor phone!
Grest product but absolutely abysmal customer service.
My very expensive device got damaged but I had 6 months free screen cover - the damage repair was requested and confirmed while the device was still covered. I then had to wait 6 days collectively for the postal service and the repair company SBE to inspect the device. In that time the cover expires and SBE said that it was not covered, and dug their heels in when I argued for my case and told me if I wanted to contest the decision I would have to contact honor. It has now been a week since my case was "raised" for supervisor review and have been told 3 times to wait "a few more days". This a very simple 2 minute yes or no decision for somene to make and all I get is fobbed off. Absolutely terrible, and absolutely no customer care whatsoever.
Yes I'm ranting, we're all reliant on our phones and the internet for so many things in our lives whether it's communication, work, online banking or whatever. I can't confirm an online transaction for example as I don't have a spare phone, and due to both SBE and honor's incompetence in customer care have been without a phone for 2 weeks so far... It's now another Friday so won't hear anything over the weekend. If I could rate negative stars I would, 1 star is too generous.
I was surprised to see so many bad reviews. I can't speak for their customer service or phones, so ignore me there, but I adore the laptop I bought from them in 2022.
I have an Honor Magicbook 16 and for the price I paid, it has amazing specs. I couldn't find anything on the market with a better CPU (and 16GB RAM) for a comparable price. It was delivered to me safely and has worked flawlessly ever since.
Again, I can't speak for customer service. But if you're looking for a decent laptop, consider their stuff. Their products are genuine. For the same price as any other brand, you get FAR more power. I'd buy from them again.
Domain has changed to honor. com/uk though.
There aren't words to describe these class c Chinese products, of if it isn't Chinese then the production of them must be in someones garage. NEVER EVER IN MY LIFE TIME I HAVE ENCOUNTERED SUCH LOW QUALITY PHONES AND LAPTOPS. IF YOU DON#T BELIEVE ME, GO AHEAD AND TRY IT FOR YOURSELF
My Honor phone screen went green. I took it to into the shop who said it was a technical fault. After several attempts to register phone for repair I received an envelope to return to honor repair. The phone had 1 year warranty remaining. The only thing that needed replacing was the screen, undamaged but not working.
Honor has said my warranty is void as the phone casing has very small marks on it. I can barely see the damage in the photos they sent me. However minor, my warranty is void and they want £139 to repair screen and the minor marks on the case.
So, if your phone is not immaculate when requesting a repair under warranty, your warranty is invalid. My phone is a year old so would expect some sign of usage. To return phone with no repairs they will charge for that.
For the appalling customer service concerning the warranty on their phones I give them 1 star.
Terrible service. Taking your money with no product
Terrible service. Taking your money and not providing product and servies as promised.
I purchase this Tablet 9 with keyboard and been assisted with live chat agent. Never it was mentioned it to me that they do not have it in stock and I will not receive it till end of the next month!!!!
On the website i said place the order before 4pm and delivery within next working day.
When called with complaint the only advice I got from Denise was to cancel my order.
I purchase it from another VERY but without some accessories, with next day delivery but right now I am not sure if it is even worth the money if thy cannot fullfit placed orders.
Do NOT receomend I shold stick to HP
Bought 8xa for the Camara 100MP
Never worked got rid of good iPhone
Card got scammed this phone was only £219 card company gave me the money back after video and pictures of product.
Bought a Honor Magic v2. Phone is great. But the customer support is a super joke, totally amateur. Brought my phone to this factory like repair shop almost a month ago. Inside the small area is messy and a few young guys manning the table - almost like a bike repair shop. 1 months later my phone not repair. What I am really annoyed is not about the phone - but the customer support. They keep telling me they will update at certain dates but not Once they updated. Totally amateur. Its ok if the phone cannot be repaired but at least run it like a proper Support center. 3 weeks waiting for a on/off switch part which still not here. Not sure how to describe this experience but you need to visit the "shop" to understand. Honor is a good phone but totally totally shock at how amateur these guys are.
I have recently purchased 2 honor tab 9s direct form their website. Firstly these tablets are in my opinion the best value available right now (July 2024) - great screen, ram and memory (8gb & 256gb), full compatibility with google play.
My purchase also included the honor keyboard. Honor includes free gifts = pen, case and fast charger (£3.99) and regularly applies a discount.
Delivery is next day and free.
All of this for well Under three hundred UK pounds
Really what more can you ask for??
Purchased a X9 Tablet direct from Honor as website stated it came with a free case.
No case in the parcel and when contacting 'Customer Service' was told that it was 'whilst stocks last' but offered me one at half price. The website still shows free case with every purchase.
They say that their main goal is to ensure 100% customer satisfaction. WHAT A JOKE!!!
I purchased the Honor 200 from Honor. Honor subsequently contacted me and offered an extra £50 bonus for trading in my old device.
I accepted the offer, as I was quoted £44 for the Honor Magic 4 Lite, which I had also purchased from Honor three years ago. Up until this point, everything was satisfactory.
However, after sending the old device to Recommerce, I received a response nearly two weeks later stating that the device was in good condition, but the on-screen button was not responding. They then sent me a revised quote of £0.
This situation raises concerns about the quality of Honor products. It is concerning that the screen of a device purchased only three years ago would already be in such poor condition.
Potential customers should carefully consider these factors before purchasing Honor products.
In my opinion, this transaction represents a waste of money.
Online customer services!
If customer service is taking 5 minutes between each response they really do a fine job.
Never mind the going onto another page causing the chat to disappear.
Motorola now I think.
Bought a new honor phone for the anti drop technology! Well it dove t work too well broke the first time it fell out out of my pocket. Honor refused a refund as it was passed 14 days. To add salt to the wound they make you pay a maintenance fee to get your phone fixed via 3rd party who didn’t even have the parts. Honestly guys save your money and don’t buy from honor.
I bought a phone that broke after just five months. Honor, the manufacturer, stated they don't provide warranty support for Ireland and advised me to contact Amazon. However, Amazon refused to help me directly, saying I needed to deal with Honor instead. So do not buy Honor if you are in Ireland.
Complete disregard for consumer rights
I am creating this review as a warning to anyone that will take the time to read this as this company has no regard for consumer rights so please be warned!
I bought the Honor Magic 6 Pro back in February and noticed that the WhatsApp video quality was awful. I compared the M6P versus the Mate 20 Pro, S24U and Redmi 13 Pro Plus and the video quality was incredibly inferior on the M6P.
I contacted Honor who ignored my query about this so messaged them with a refund request. They accepted the request but then when I provided the pick up details they came back saying that I was over the 14 days return police as per their terms and conditions - bear in mind in the UK we have a consumer protection act which protects us against companies such as these by stating that if a product is faulty you can return it within 30 days for a refund or repair.
After protracted communication with Honor I sent the device off to their repair center. Their own repair center came back confirming a fault with the device via their tracking tool. I message Honor refusing the repair and requesting a refund as per the consumer protection act. They ignore the email, repair the device and send it back to me.
I speak to an advisor who tries to claim that the fault they found was not related to the one I reported to them even though when I sent it to their repair center I had to describe the fault! Anyways instead of arguing I ask the advisor if there was a fault with the device - he reluctantly admits there was so I then re-quote the UK consumer act!
Finally after 2 and a half months dealing with Honor they accept a refund due to a faulty product reluctantly (thankfully there are consumer laws in the UK to even get at this stage). They provide me with 2 return methods collection or dropping it off at a DHL express point. I choose the latter as it's a Friday so I can return it as quickly as possible and put this whole thing behind me.
I took pictures of the package as well as the items packaged (the M6P and the charger). Dropped it off at the DHL drop off point and received the proof of delivery.
I finally receive an email saying the refund has been completed but when I check my account only £14.99 was refunded! I had to contact Honor yet again to find out what is going on. To my bewilderement they say that only the charger had been returned which is why only £14.99 was refunded! I was incredulous as I used their own return method and used their own return label. I provided them with photos and even the advisor says I believe you returned the phone (this has now been ongoing since the 18th March!). According to them the investigation concluded saying the device was not returned even though the parcel was never weighed in front of me and when I requested an investigation they are claiming the weight of the package was less than they expected. When I reviewed the label they provided me to my dismay it only states 1 item and a lower weight which is what I believe they were quoting! Of course this was also provided to them as I forwared the email which I was provided to me with the label and their return instructions which I followed along with photographs of the phone in various stages of being packed and the sealed package in the end.
As it stands HONOR currently holds £849.99 of my money and is refusing to refund it!
This company has been absolutely atrocious making me go through hoops to return a faulty product and I am now in the process of reporting them to UK Trading Standards as they are currently holding £849.99 of my hard earned money hostage! In this day and age I am gobsmacked such a big company is trying to get away with taking £849.99 from a consumer! On top of that they have ignored a Subject Access Request which is unheard of in the UK at least to my experience so I have sent a reminder as I have to before I can report them to the Information Commissioner's Office.
I hope this post serves as a warning to other consumers and I sincerely hope no consumer has to go through what I have gone through in the last few months and still going through due to this company. I also hope that influencers see this and do right by consumers because they should not be promoting such companies that have blatant disregard for consumer rights!
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