Hipcamp

Hi,  Thanks for sharing this feedback with us and with the broader Hipcamp community! For privacy reasons, we don't share personal contact details between Hosts and Hipcampers until a confirmed booking is in place. Prior to booking, you can follow these instructions to contact a Host: https://support.hipcamp.com/hc/en-us/articles/360024822712-How-do-I-contact-a-Host Once a confirmed booking is in place, you can find your Host's contact phone number in your booking confirmation, which can be accessed via the Trips section of your account. Instructions for finding your booking confirmation are here: https://support.hipcamp.com/hc/en-us/articles/13181581584020-How-do-I-know-if-my-booking-is-confirmed

Hi Sandy,  Thanks for sharing this experience with us and with the broader Hipcamp community! On Hipcamp, Hosts are paid on the Tuesday after the Hipcamper checks out - if they have set up their payout details within their account. If a campground has not entered their payout details, they will not have receive a payout until they provide us with those details; because we simply cannot pay a Host until they tell us how and where to pay them! Once a Host has set up their correct payout details, they are paid automatically on the Tuesday after a camper checks out.  Campers pay in full at the time they make their booking, so guests should never receive a message from a Host telling them their payment is overdue. If a Host or Hipcamper has any questions regarding payments, they are encouraged to contact our Support team via https://hipca.mp/support for further assistance!|

Hi Daniel,  Thanks for sharing your experience with us and with the broader Hipcamp community.  As per our email to you on October 2nd, your refund was not automatically issued as it should have been, and a bug report has been filed with our engineers. Our team have requested your PayPal email address so that we can issue a refund manually.  We apologise for the inconvenience, and will issue your refund manually ASAP!

Hi Kara,  Thanks for taking the time to share this experience with us and with the broader Hipcamp team. We are currently experiencing extended wait times for Support, due to an unprecedented number of Support requests due to the impacts of Hurricane Helene. I have searched our Support queue for the name "Kara Beckman," but it's not returning any results. Please reply to your Support request and ask that it be escalated to Ellyn for review, and we will be in touch ASAP!

Hi Mary,  Thanks for sharing your experience with us and with the broader Hipcamp community! The cancellation policy for a given site can be found in the following locations: - On the site listing page - At each step of the checkout process - On your trip confirmation page, which can be accessed via the Trips section of your account We do not put cancellation policies directly on booking receipts, as this information is already located on the confirmation page.  I hope this helps! If you have further questions, please feel free to respond to your Support ticket regarding this booking.

Hi Jay,  Thanks for taking the time to share this feedback with us and with the broader Hipcamp community! We have searched our system but haven't been able to locate any Support requests under the name "Jay Bee." Could you please reply to your Support ticket with the word "urgent" so that we can locate your Support request in our system and provide further assistance?

Hi Chris,  Thanks for taking the time to share your experience with us and with the broader Hipcamp community! As explained to you in your Support ticket with Jess, reviews on Hipcamp work on a double blind system. This means that once a review is submitted by a camper, it will not be shared with the Host or appear publicly on the listing until either a) the Host leaves their own review of you as a camper (at which point both your review and the Host's review will post simultaneously), or b) 14 days has passed since your checkout date, at which point the review window closes, your review posts publicl, and the Host can no longer leave a review of you as a camper. We have strict guidelines for what qualifies a review for removal. You can learn more here: https://support.hipcamp.com/hc/en-us/articles/360024822152-What-s-Hipcamp-s-policy-on-removing-reviews-of-your-site As the Host for your booking has not yet elected to leave a review of you as a camper, this means your review has not been shown to them or posted publicly yet. However, as you have elected to delete your Hipcamp account - which includes deleting all of your user-generated content - it means your review will now no longer post at all. I hope this helps!