Hipcamp

Hi JB,  Thanks for sharing this feedback with us and the broader Hipcamp community. We appreciate hearing from you! For privacy and security reasons, Hipcamp does not share personal contact details or precise property addresses until there is a confirmed booking in place. Once a booking is confirmed, both Host and Hipcamper receive each other's phone numbers and email addresses and Hipcampers are provided with the property address and a Google Maps link to assist with navigation. Prior to having a confirmed booking, Hipcampers can view the approximate location of the property via the map provided on the listing page and can contact the Host via Hipcamp Messages.  I can see via your communications with the Host that your initial booking request expired as they had not checked their notifications. When booking at a Request To Book listing, no booking is confirmed until the Host has accepted the request - submitting a booking request is not a guarantee that your booking will be accepted and confirmed. You can learn more about Request To Book listings here: https://support.hipcamp.com/hc/en-us/articles/360024822412-What-s-the-difference-between-instant-book-and-request-to-book-sites I can also see that at the time you enquired about the property, the Host confirmed it was available; however, you did not submit your booking request until two days later. At that point in time, the site had been booked off-platform and was no longer available. Whilst we do ask Hosts to update their calendar to reflect the current availability, this does not always happen; regardless, as a Request To Book listing, there is no guarantee that a booking request will be accepted by a Host regardless of what availability is reflected on the Hipcamp platform.  In the future, if you require instant confirmation of a booking, we recommend seeking out Instant Book listings.  I hope this helps! Please feel free to reach out to our Support team via https://hipca.mp/support if you have any further questions.

Hi,  Thanks for sharing your feedback with us. We're so sorry to hear you're running into issues when trying to book! If you haven't already, please reach out to our team via https://hipca.mp/support so that we can learn more about what you're experiencing, help you book, and escalate any issues to our Engineering team if needed. Looking forward to having this resolved for you ASAP!

Hi Joe,  Thanks for sharing this feedback with us! You can search for powered RV/caravan sites by selecting the RV/caravan filter and then selecting the Electricity filter; detailed instructions can be found here: https://support.hipcamp.com/hc/en-us/articles/7924872522260-How-to-use-search-filters  You can reach our UK Support team via +44 (0)207 820 9333, or by filing a Support ticket here: https://hipca.mp/support We hope this helps!

Hi Paul,  As explained to you via your Support ticket and on ProductReview.com.au, Hipcamp operates using a 14 day blind review period. This means that each party has 14 days to leave a review: Hosts have 14 days to leave a review of their camper, and the Hipcamper has 14 days to leave a review of their stay. These reviews are not made visible to the other party until either a) both parties have reviewed each other, or b) the 14 day window has closed. This is also explained in this FAQ: https://support.hipcamp.com/hc/en-us/articles/360025120551-How-do-public-reviews-work-on-Hipcamp As we have explained to you multiple times, if the Host chooses not to leave a review of you as a guest, your review will become publicly visible on April 07. If you have further questions about this we welcome you to respond to your Support ticket for further clarification. I hope this helps!

Hi Jellie,  Ellyn from Hipcamp Support here, thanks so much for sharing your experience with us and with the broader Hipcamp community. It sounds like this Host didn't update their calendar availability, which meant our system allowed you to book - but if they're not able to honour your booking, they are required to refund you, and we will gladly assist with this. Please reach out to our Support team ASAP via https://hipca.mp/support so that we can get this sorted for you!