The Home Depot (www.homedepot.com) has a 1.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is poor. 77% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-28.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. A general feeling amongst customers points to substandard customer service and significant issues with delivery logistics. Many consumers recounted difficulties with interactions, such as extended hold times, being hung up on, or receiving disrespectful treatment from staff and management.
Conversely, a small portion of people felt that certain employees provided exceptional assistance and knowledge, going above and beyond for the shopper's needs. Some reviewers experienced timely and efficient deliveries, or found store associates genuinely helpful with product guidance. Conversely, other individuals pointed out problems like receiving damaged appliances, instances where delivery drivers left items inappropriately, or receiving inaccurate items after ordering online.
Auto-generated from all reviews of this business. For reference only.
After avoiding hd for three years due to significant issues I decided to give them another try. This time the store that I order from, by phone, never delivered the items. The store could only say they can’t do anything and gave me a phone number as my only option. I called it and talked with a good, professional agent with some knowledge. However I still could not get the items because they would now have to charge me 1.5 times the price of the items to get them delivered. I’m a housebound senior citizen and no longer a customer.
Lowe's Companies
Target
Walmart
Amazon
Wayfair USA
Overstock.com
Walgreens
Kohl's