honiture.com (www.honiture.com) has a 4.4 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that these cordless vacuums are lightweight, very powerful, and extremely easy to handle across different types of flooring in their homes. Many people also appreciate the long battery life, quick charging capabilities, and the helpful extra accessories included with these modern cleaning machines. Some reviewers were not happy with customer service, noting that getting a timely response to support emails or return requests can be very difficult. Others also experienced unexpected hardware failures, poor suction power, or frustrating issues with battery performance shortly after their initial purchase.
Auto-generated from all reviews of this business. For reference only.I bought two X7 units. One is good, another one had an issue with the dust cup. Customer service got back to me fast and shipped out a new dust cup right away. They even threw in an extra roller brush as a courtesy. The service was quick and professional. That said, the replacement had to ship from overseas, so it took about ten days to arrive. For that reason, I'm giving four stars.
I emailed honiture not less than six times to go over my vacuum problem. I have yet to receive one response.
Hi Charles, We're sorry to hear about your experience. We noticed that your order was placed through Walmart, so we forwarded your case to the relevant team. If you haven't received a response, please contact us directly at [email protected] and we'll look into it for you. Thank you for your understanding. Best regards, Honiture Team
Customer service was helpful when I reached out for a refund and gave me a realistic solution to my issue considering the logistics and circumstances!
Great vacuum cleaner. Lightweight suction is very good. Goes from carpet to hard floor very easily.
Very handy and manageable. My wife loves it as its powerful suction powerful suction system effortlessly removes all dusts & dirts. Highly recommended
I have recently received excellent customer service from Danny ar Honiture, who liaised on my behalf with Snapbuy UK, to sort a replacement floor brush for me under warranty. Danny responded promptly to my messages, and provided detailed information at each stage of negotiations. Whilst Honiture was not responsible for after sales service on my cleaner, Danny agreed to liaise with Snapbuy to arrange a replacement. Well done Danny! I would suggest that Honiture update its manual as the email address provided is not monitored and customers may think their enquiry has been ignored.
The recent experience that promoted this review is my mixed feelings about Honiture. I have a model S13 purchased in August 2023, couldn't have been happier with it: quiet, powerful, light weight, easy to work with, reliable, until it accidentally fell and the battery was cracked. I went to the official website and couldn't find a replacement battery under the s13 model accessories , so I asked the almighty Google if S13 pro battery is interchangeable. Google AI said yes, so I ordered a S13 pro replacement battery, only to find out just by looking at the size and the back from the transparent package bag when I got it I knew it is not working for my S13 without even opening the package. So I checked the official website for return and refund policy. It says new and unopened /unused are qualified for full refund, minus shipping. I emailed customer service asking for exchange for a s13 replacement battery or a return, only to find out that s13 model and battery were no longer in production. I was very disappointed, however, Danny customer service staff offered a partial refund plus me keeping the battery because the international shipping was expensive. I have no use for the battery but I can live with a partial refund considering shipping fee. Overall experience with the product: 5 star, price is great for its performance Customer service response through email is quick (within one day) I am disappointed that the model I have is no longer supported within 3 years of purchase, don't know about other models
I would give a 0 out of 5 stars. They sent me 2 faulty pieces and when I reached out I was told they will only replace 1 of the pieces unless I give a 5 star review and send them a screenshot. I have asked to send it back for a refund and they haven’t gotten back to tell me how to return it. I got this because there were good reviews. I was able to use it 1 time before the battery gave out and it didn’t even suck anything up. So dissatisfied and I will be leaving negative reviews everywhere I can. How can a company try to manipulate you into giving a good review when it was their fault they sent faulty pieces.
We're sorry to hear about your experience, Amy. Please contact us at [email protected] with your order number, and our team will review your case as quickly as possible. Thank you for your understanding. Best regards, Honiture Team
I ordered a cordless from this company to be delivered in June After a lot of faffing around still not here I cancelled the order saying I wanted a refund I have all email correspondence They still decided to send me the cordless which does not charge I again have told them I’m not happy with product It’s been over 2 weeks a Danny emailed me he’s trying to sort out return No more contact I’m a diabetic and suffer from chronic pain which is why I needed the cordless but this company is taking the mick Taken my money and left me with a useless machine Highly disappointed Please save your money and buy elsewhere This company is a ripoff
Hi Sajida, We're sorry to hear about your experience. We've noted that your case is currently under review, and we will provide you with an update via [email protected] as soon as possible. Thank you for your patience and understanding. Best regards, Honiture Team
I love this hoover !! It’s powerful and flexible and has a light which makes ALL the difference!! Also comes with a flexi hose and accessories to get into difficult to reach places !
Before the honiture vacuum I had a Dyson for 5 years. I didn’t want to spend $500 or more when I needed a new vacuum, so I saw an add and decided to by the honiture. The honiture is as good or better than my Dyson. It’s powerful, picks up everything.
Good customer reviews
Very impressed with the customer service. We had a problem with our vacuum but they sent the parts as soon as they could and it was fixed. I hope they continue like this.
Very satisfying company I had a complaint and it was dealt with immediately and very professionally, I love my X7 ‘s very easy machine to use and clean.
Arrived on time. Order process easy Great hoover. Perfect on all surfaces. Easy to use and clean. Great battery time. Be helpful to have 2 . Love tne light its super bright. Lightweight. Lovely accessories too.
The delivery and the after service was Fantastic and really easy to do business with. I would recommend this product to anyone. My wife is disabled and she has found this to make her life a lot easier.
Order and promised delivery within 4 days - still waiting on day 6 for delivery information, unable to track order - lets see if it arrives?????
Hi suzanne, We're sorry to hear about the delay. We've checked and noticed that your parcel is now showing as delivered. If you haven't received it, please contact us at [email protected] and we'll look into it for you. Thank you for your understanding. Best regards, Honiture Team
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