honiture.com (www.honiture.com) has a 4.4 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that these cordless vacuums are lightweight, very powerful, and extremely easy to handle across different types of flooring in their homes. Many people also appreciate the long battery life, quick charging capabilities, and the helpful extra accessories included with these modern cleaning machines.
Some reviewers were not happy with customer service, noting that getting a timely response to support emails or return requests can be very difficult. Others also experienced unexpected hardware failures, poor suction power, or frustrating issues with battery performance shortly after their initial purchase.
Auto-generated from all reviews of this business. For reference only.
Terrible customer service! They do not respond to emails, except when trying to sell you something. I am sooooooo very relieved I found out about their bad customer service and managed to cancel my order. It seems crazy to me to have such contempt for customers. I imagine they have lost a lot of potential customers by their terrible reviews. One of the worst companies I have dealt with in a long time.
Reply from honiture.com2026-07-15
We're sorry to hear about your experience and that our customer service did not meet your expectations. Your feedback is important to us, and we will continue working to improve our service.
Best regards,
Honiture Team
Complete lack of integrity. Contact them about a vacuum that broke within less than 12 months of buying it and get a response that if I leave a four or five star review, then they’ll send me the replacement part but not until I leave that review. what a complete lack of integrity I’d rather not be associated with anything like that and instead of standing behind their product they hold you hostage to give them a better review before you get the replacement part.
Reply from honiture.com2026-07-15
Hi Joe, We're sorry to hear about your experience and that our approach did not feel right to you. We understand your frustration and respect your decision. We will review our internal processes to ensure we handle such cases with greater care and integrity in the future.
Best regards,
Honiture Team
I have owned a honiture chargeable hoover for 8 months. Sadly I noticed that it wasn’t cleaning properly and that the hose had a split in it. I emailed honiture on their help line and after many attempts they replied saying that if I give them a 5* review in trustpilot they would replace the faulty item. I replied saying I would review after I received a replacement but unfortunately I have not heard anything back from the company. I have emailed them many times but have had no response. I now intend to take my complaint further. No other contact details are available for this company other than their so called helpline.
Reply from honiture.com2026-07-13
Hi Belinda, We're sorry to hear about your experience. Please contact us directly at [email protected] with your order details, and we will look into your case as soon as possible.
Best regards,
Honiture Team
They compare the Pro 7 to Dyson, it is not patch on the Dyson. The brush stops rotating on short pile carpet in full power. Was supposed to receive 3x Hepa filters Free with package but only received 1x. Customer service don’t even bother to answer emails. Absolutely shocking service.
Reply from honiture.com2026-07-08
We're very sorry to hear about your experience, Richard. We've checked your order and found that the warehouse did indeed miss sending the two extra HEPA filters. Our customer service team will reach out to you shortly with a solution. Thank you for your patience and understanding.
Best regards,
Honiture Team
I would not buy from this site!! I received my pro x vacuum. After using it once, and patterning to use it again, after only a month… the vacuum kept giving me and E1 message and two red icon. I read the instructions. I reached out to customer service. They asked me to do a few steps and send a video, which I did. I did everything they asked twice. And sent the video. I asked for a refund cause I was still within the 30 days. They said that they cannot refund it because it has been used. They can only refund products that have not been used which makes no sense because how do you have a guarantee hasslefree refund, but then say you don’t want to refund it because it’s been used. It only works towards unused products so we proceed with the warranty. I have a year warranty. It’s been two weeks now and I have yet to hear back from the customer service nobody wants to help me. Nobody wants to help me proceed with the warranty. This is the worst company ever worst product ever I keep sending them emails. Nobody is responding to me.
Reply from honiture.com2026-06-17
Hi BEE, We're sorry to hear about your experience. Please provide your order number and contact us directly at [email protected] so we can review your case and assist you properly. Thank you.
Best regards,
Honiture Team
I bought the HONITURE V8 Pro via Amazon in June 2024. The device itself worked well enough, but the software was a disaster right from the get-go. I somehow made it work after a few attempts of having the vacuum robot scan my apartment. A months ago, however, the vacuum robot seemed to have lost its navigational abilities and instead just drove around in circles.
I wanted to contact customer support, which has been unresponsive in every single occasion. I have sent them 3 requests already because I'm still within my warranty period, but 0 responses from them. I suggest everyone to avoid any products of this company like the plague. Not only because every day usage isn't the most convenient, but primarily because you're on your own as soon as something goes wrong. Warranty or good customer services doesn't mean anything to these people.
Reply from honiture.com2026-06-08
We're sorry to hear about your experience. Please contact us directly at [email protected] with your order details so we can review your case and see what we can do to help.
Best regards,
Honiture Team
I had tried to contact re. a Honiture V8 Pro Robot Vacuum which wont start up. I had sent 2 emails a couple of weeks apart, through the customer portal of the .com website, without any response.
Thankfully Honiture responded to my complaint here, and offered this contact address:
help01 @ honiture . com (ignore spaces)
Honiture responded to my emails at that address and after detailing the problem and error code encountered, they then offered a replacement unit, which I accepted.
It is a different model, with lessor performance, but a new warranty, so I am satisfied with the outcome.
Reply from honiture.com2026-05-06
Thank you for your update and for sharing your honest experience. We're glad that we could finally reach you and offer a solution that works for you. Your satisfaction is important to us, and we appreciate your understanding regarding the model change. Thank you for giving us the opportunity to make things right.
Best regards,
Honiture Team
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