I loved the manager give me i nice…
I loved the manager give me i nice price super descuesto muy amable very frendly she understand my situation Recomendado 1000% Thank you
About Life Storage
Data updated- Website
- www.lifestorage.com
- Category
- Home Services
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 0% (0/71)
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About this business
Founded in 1982, Life Storage is an owner and operator of premier self-storage facilities committed to be the best self-storage option for customers, the best employer and neighbor in the communities it serves.Life Storage offers best-in-class storage solutions with high-quality customer service, engaged and knowledgeable employees, convenient locations and facilities with impeccable housekeeping standards, and a full suite of amenities including climate-controlled units, drive-up access, and value-added services such as fully furnished office spaces and meeting rooms.
Written by the business, not verified by us.Is Life Storage legit?
Life Storage (www.lifestorage.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 32% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-09-04.
What people say
Great office staff
New Facility
This is a new facility and the guys are still working to put the whole office together. They were helpful and professional - a pleasure to work with!
Great customer service
Matt was a great customer service and friendly. He explained everything into detail.He made us love the place. Can't wait to recommend to my friends.
Great!
Easy, well explained and comfortable experience. The gentleman helping us was very nice and the facility is exceptionally clean and secure. Also, far more affordable than others.
Been having storage w life storage for…
Been having storage w life storage for a while and I like the cleanliness and access of the place and a good climate
Great Customer Service
Eric made sure that everything went smoothly. Our reservation got lost in the system but he found it and made sure we got the unit we reserved. You can tell he cares about his customers. Access to the unit is easy and clearly explained. Perfect for our needs.
The character of the Manager.
The best of all is the character of the site manager Terrie. She has a positive aptitude constantly with a super sense of good humor. Just for dealing with here, I will rent in the location again.
The manager at life stage 441 is…
The manager at life stage 441 is amazing. I have been using life storage for about the last 7 years on and off. They are very welcoming and very sweet. I highly recommend this storage unit.
Questionable policies
Clean and well maintained environment. Good service but questionable policies. I downgraded to a smaller space within 30days of my securing a unit and was recharged all initial setup fee's. Even the friendly representative couldn't make sense of it. I doubt if I'd recommend to others.
Jennifer at store #334 is absolutely…
Jennifer at store #334 is absolutely amazing!!! I needed a larger space due to moving and fast! I reached out to life storage and Jennifer was right away so helpful and knowledgeable! She’s very friendly and offers consistent assistance and honesty. I recommend her highly!!!!!
I had a great experience purchasing my…
I had a great experience purchasing my first storage unit with Manager Michael! He was so much help and very patient with me. I appreciated that because I had a long day moving and looking for storage and he took care of me. He was passionate and caring, and he work with me and my budget. He also gave me a free lock and I was so grateful for that ! The location is also pretty secure and maintained very well. I definitely recommend this Life Storage location!
Jenna Bylak
Jenna Bylak, store manager at your New Lenox location was absolutely exceptional. I have never rented storage space before and Jenna was so personable and helpful with all my questions. She offered to show me the 10x10 space and 10 x15 space. I am a very visual person and this is exactly what I needed to see to access the space that my husband and I would need to accommodate our items. Your facility is very clean and organized. My husband and I came back and signed a contract for rental. More over, Jenna Bylak is an exceptional employee and a true asset to your company. If not for her I'm not sure we would have rented space. Jenna was wonderful!
Nice facility
Nice facility, everybody was helpful
Great service very helpful.
Very clean and well run facility
The facility is very clean and well run. Kim made the entire process easy from securing the reservation, previewing the storage unit, signing up and confirming the transaction.
Matt was awesome
Matt was awesome! very pleasant to work with. very helpfull.
Excellent and efficient customer…
Excellent and efficient customer service. Everyone involved was very accommodating and professional.
Mr Doug went above and beyond.
Mr. Doug went above and beyond to ensure I was confortable with the unit. I asked different sizes and he even showed me those as well. I ended up with a larger unit, thanks to his help which I am thankful for. The unit I wanted before my appointment was much smaller. I am definitely happy with my decision after my appointment with Mr. Doug.
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