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Events & Entertainment

LightInTheBox

ClaimedCollecting reviews

984 reviews

3.1984 reviews
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About LightInTheBox

Data updated
Website
www.lightinthebox.com
Category
Events & Entertainment
Location
China
Status
Unclaimed
Last 12 months
984 reviews
Replies to negative
41% (151/372)
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www.lightinthebox.com

About this business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.

Written by the business, not verified by us.

Is LightInTheBox legit?

LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories. However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.

Auto-generated from all reviews of this business. For reference only.

What people say

M
Meadow CourtUnited Kingdom · 4 reviews · Experienced 2026-10-04 ·

Waste of space

Bought two wigs. Within minutes of order I cancelled one wig by email. Had immediate response advising me that the cancellation could go ahead but I could not be refunded the full amount. Only 30% refund or 40% in vouchers! Also when the wig that I wanted arrived it was nothing like the picture. The order picture was an elegant 1950' s style.The actual wig, would not brush into the style it was supposed to be. Looks a complete mess. Totally not what the picture showed. Wouldnt order from this company again.

Reply from LightInTheBox2026-10-24

Dear Valued Customer, Thank you for your feedback. We’re sorry the wig didn’t look as you expected and that the cancellation of your other order didn’t go the way you hoped. We would like to look at both orders. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response promptly. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service

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