Unlock your website's full potential with Lucky Orange, the leading suite of conversion rate optimization (CRO) tools. If you're struggling to understand why website visitors leave without converting, our platform provides the answers. Watch real-time Session Recordings to see the entire customer journey, and use our Dynamic Heatmaps to visualize clicks, scrolls, and user attention. Our powerful features are designed to increase your conversions:Visitor Recordings & Replays: See your website through your visitors' eyes to uncover bugs and usability issues. Dynamic Heatmaps: Understand user behavior on any page, including pop-ups and dropdowns. Conversion Funnels: Pinpoint exactly where and why visitors drop off in the conversion process. Form Analytics: Optimize your forms by identifying fields that cause abandonment. Live Chat: Proactively engage with visitors to answer questions and guide them to purchase. Surveys & Announcements: Gather direct feedback from your customers to make data-driven decisions.Page Insights: Get an at-a-glance view of how each page on your website is performing, including page speed metrics. Installation is easy. One-click installation is available through our integrations with Shopify and BigCommerce or you can place the tracking code yourself in the header tag of your website. There's no need to manually configure which pages are tracked since our tracking code automatically captures visitor engagement with all pages of your website. No need to set up time-consuming snapshots or be forced to pick only a few pages to track.Join over 500,000 businesses that use Lucky Orange to improve their website's UX, increase lead generation, and grow their online sales.All plans start with a free trial with no credit card required to get started. Paid plans begin at just $39/month.
Written by the business, not verified by us.
Is Lucky Orange legit?
Lucky Orange (www.luckyorange.com) has a 4.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service, App. Last updated 2026-08-26.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the intuitive platform, clean user interface, and detailed session recordings that make tracking visitor behavior simple. People note that the analytics tools provide valuable insights into website traffic and conversions without complicated dashboards. Reviewers also highlight the extremely responsive support team, explaining that staff members are always ready to provide fast and effective solutions.
Some reviewers were not happy with billing aspects or encountered occasional challenges regarding unexpected charges. A few users felt that managing subscription costs was difficult on tight budgets while navigating minor account questions and issues.
Auto-generated from all reviews of this business. For reference only.
Great tool if you really need accurate and real time analytics. Along side they have some cool announcement tool which help interact with time as and when you need.
Reply from Lucky Orange2025-12-04
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store, and we love to hear that Announcements have been so helpful to you! Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
I’ve been using Lucky Orange for a while now and I have to say: it’s a really cool tool. Compared to Google Analytics, it’s so much easier to use—no complicated dashboards, no endless menus. Everything is straightforward and intuitive.
What really sets Lucky Orange apart is the ability to see actual user behavior in detail. Session recordings, heatmaps, click paths—it’s all right there, clearly presented and incredibly helpful for understanding what people really do on your website.
In terms of usability, it’s better than any other analytics tool I’ve tried. You get powerful insights without needing hours to figure out how the platform works. If you want meaningful data with a smooth, user-friendly experience, Lucky Orange is definitely worth it.
Reply from Lucky Orange2025-12-04
Wow! It sounds like you've been able to dive into your Lucky Orange data and find the insights you need to improve your website! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Jordan from Lucky Orange
Thank you for your review! We’re always here to help our customers be as successful as possible, both now and in the future. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Will from Lucky Orange
Top website. The best app that helped me understand customer behavior and how to develop the store and improve the customer experience. I recommend Lucky Orange.
Reply from Lucky Orange2025-12-04
Thank you for your review! Being able to see what visitors do and experience on your site can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Thank you for your review! We’re so happy that we’ve been able to impress you with our onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Jordan from Lucky Orange
Justin replied to my question very quickly and solved the problem, thanks!
Reply from Lucky Orange2025-11-17
Thank you for your review! We’re always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
Here's a short review for LuckyOrange Shopify app:
"LuckyOrange has been a game-changer for our business! This tool provides invaluable insights into customer behavior and session recordings, allowing us to optimize our website and improve user experience. We've seen a significant impact on our business since implementing it. The support team is top-notch, particularly Justin who went above and beyond to help me resolve a login issue quickly. His responsiveness and expertise are greatly appreciated. I highly recommend LuckyOrange to any Shopify store owner looking to boost conversions and gain a deeper understanding of their customers."
Reply from Lucky Orange2025-11-17
These are words we love to hear! We love that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Are there heatmaps? I'm a potential customer coming from hotjar. Would still like to try this as an alternative.
Reply from Lucky Orange2025-12-04
Thank you for your valuable feedback. We are truly sorry to hear that your experience with Lucky Orange has been 3-stars so far, specifically because you struggled to find our Heatmaps feature.
We want to assure you that Heatmaps are a core part of your Lucky Orange subscription. You simply need to install the Lucky Orange app within your Shopify store. This will automatically place the tracking code and you will have access to all of our features, including heatmaps.
We want to personally ensure you get full value from the tool. We would be delighted to schedule a quick, one-on-one session with a support specialist to walk you through the process and show you all of the features Lucky Orange has to offer.
Please connect with us via [email protected], live chat, or reply to the emails we have sent you over the past few weeks so we can help improve your experience immediately.
Regards - Will from Lucky Orange
Jordan gave me a lot of insights into how to effectively use the portal and answered my questions without hesitation. We even went over the allotted time.
Reply from Lucky Orange2025-11-17
Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it, even if we have to go over time! Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
Great service, made understanding our potential customers so much easier
Reply from Lucky Orange2025-11-17
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Jordan from Lucky Orange
Great addition to our shop with strong insights into customer engagement
Reply from Lucky Orange2025-10-31
Thank you for your review! Discovering how your customers interact with your website can make a huge difference in your ability to identify conversion barriers and increase sales. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
Lucky Orange is an excellent tool for analysing customer journeys and identifying website pain points. Highly recommend it.
Reply from Lucky Orange2025-10-31
Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Please let us know if you need anything!
Cheers - Jordan from Lucky Orange
The 15-minute onboarding with Justin was helpful in understanding which features could be immediately addressed for my site.
Reply from Lucky Orange2025-10-24
Thanks for taking the time to leave us a review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it.Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
The overall UI and insights have been super pleasant thus far.
Reply from Lucky Orange2025-10-22
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Happy tracking!
Cheers - Jordan from Lucky Orange
We use Lucky Orange mainly for the heatmaps and session replays to spot UX issues and better understand how visitors interact with our store. It’s really helpful for optimizing product pages. Highly recommended for any Shopify store that wants clear insights into visitor behavior.
Reply from Lucky Orange2025-10-22
Thanks for taking the time to leave us a review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Jordan from Lucky Orange
Justin was amazing and super helpful! I've used them for years and I stopped doing marketing but now I am getting back into it!
Reply from Lucky Orange2025-10-22
Thank you for your review! First off, welcome back! We’re always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
great app to use with Shopify. allows me to see precisely where customers clicked or look at my website. a must have for any owner of a business with a website
Reply from Lucky Orange2025-10-03
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
Lucky Orange has been very helpful in giving us insights into how visitors interact with our store. The heatmaps and session recordings are easy to use and provide valuable data. It really helps us make better decisions for improving the customer experience.
Reply from Lucky Orange2025-10-03
Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through heatmaps and session recordings can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Jordan from Lucky Orange
I’ve been using Lucky Orange for a few months now as a conversion optimization tool, and overall my experience has been very positive.
Pros:
Heatmaps & Recordings: You get instant insights into how visitors move through your site. Session recordings are especially useful for spotting where people drop off or get stuck.
Form Analytics: Super helpful to see exactly which form fields cause abandonment. This helped me streamline my checkout process.
Price-to-Value Ratio: Compared to competitors like Hotjar, Lucky Orange is often more affordable while still offering the same core features.
Conclusion:
Lucky Orange is an excellent choice for anyone who wants more control over conversions and user experience. It combines multiple CRO features into one platform and is especially appealing for small businesses and e-commerce sites that don’t want to juggle three separate tools.
Reply from Lucky Orange2025-10-03
Thanks for leaving us such a thorough review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Jordan from Lucky Orange
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Our team is just one email away!
Cheers - Justin from Lucky Orange
Zarla
MotoCMS
Thrive Themes
800.com
RentSpree
AdIQ
WP Swings
Text Request