MiaDonna

Fantastic product and customer support.

Satisfied customer

Customer support. Amazing. And product. Is great

Great service and the earrings arrived…

Great service and the earrings arrived when expected. Could not be happier with their service. Thank you.

Justine from customer service has been…

Justine from customer service has been phenomenal. Give that woman a raise (as long as the wedding band arrives on time:)

Chris BollingUnited States · 2 reviews · Verified · Experienced 2025-01-08 · Posted 2025-01-30

Incredibly prompt and seamless…

Incredibly prompt and seamless experience. The piece (an engagement ring) is stunning. I highly recommend MiaDonna.

Outstanding Company!!

Well-designed and easy to use website. Love what the company stands for. Unique designs. Amazing craftsmanship.

Customer service on stand point of…

Customer service on stand point of helping order was great. As far as after you order and when to expect or track the process poor.. Only can give the standard order delivery time no real info of your items is at this stage and there is only 3 days left for example, very frustrating..

Great Customer Service

Customer service reached out to me to confirm my shipping address, and I thought this was fantastic ?

Incredible customer service

Fantastic experience all around, wife loved it.

Customer Service was Excellent

Justine your customer service rep was so helpful, efficient, knowledgeable and went beyond to help me. I am so thankful for making my first experience with Mia Donna such a good one. I will def come back.

Stunning product and superior customer…

Stunning product and superior customer service! We used them years ago for our engagement ring and this year for an upgraded engagement ring. Both times- just beautifully crafted jewelry. Also bought earrings- exactly what I wanted! If you are on the fence- don’t be!

My ring came in the wrong size

My ring came in the wrong size, they did tell me I could send it back but I took it to a local jeweler instead.

Amazing ring and service

Ring came out beautiful. I had ordered for store pick up right when they were changing their store location, so there were some shipment delays, but after contacting them, they responded quickly and I had my ring that very day.

Less than impressed

I am buying a replacement engagement ring because mine was lost. We bought from MiaDonna in 2016, and I love the jewelry. But customer service has always been kind of meh. I get so many advertisements from them…at least one each day. But they hardly communicate about the progress of your order. The ring was purchased on October 31, and I have received one email saying that the jewelers were starting to make the order on November 7, and nothing else since then. Today is November 21. It is obvious that there is an automated system that sends the update emails, rather than an actual customer service representative who is taking care of communicating with customers. If that is not the case, then the communication and updates feel very impersonal and automated. Additionally, after losing a stone in my wedding band last year, MiaDonna told me that I would need to buy an entire new ring because there wasn’t enough material to fix it (The ring was sent in, with me, Donna for over a month, and eventually sent back to me unfixed). I’ve just been irritated with the way that they seem to push their product sales, but then they don’t seem to care about their customers’ actual experience.

Anniversary Ring for extra bling

My wife's engagement ring, wedding band, and my wedding band are all from Miadonna. Their products are excellent and all of their staff is amazing as well. I found a ring I really liked for our anniversary from Brilliant Earth. The ring look great I gave it to her the first day that my wife was wearing it a gemstone fell out of the setting and was lost. Thankfully they let me return it and get a full refund. I then purchased an anniversary ring from Miadonna because I know the quality of their jewelry is top-notch and I will no longer shop anywhere else.

Beware of international custom tax

The company could be more implicit during check out funnel specially for international orders where there are tax and custom expenses that vary by country but add at times a hefty fee in order to be fully delivered, similarly the timeline gets stretch and if you have plans they can all get impacted. Customer service can be better to help resolve issues and this company proved to me that once you pay them they don’t care about you or the product they sell. Do not recommend

Great experience!

Smooth transactions, helpful staff in store, and great designs.

Great Customer Service

It was a little rocky at the beginning with communication. The customer service was kind, thorough, and informative. I really appreciated everything they did to assist me in getting my beautiful wedding ring.

“Delayed in Customs”

After 6 weeks without receiving our purchase we reached out to inquire. We were informed that it was delayed in customs with no estimated arrival date. Never received the product and had to request a refund. We were refunded in full, but were dissatisfied with customer service and communication. Feels like “delayed in customs” was probably an excuse. There was no offer to fix or solve the issue of missing order.

Best Diamonds to buy! You won't regret it!

I bought a ring for my wife through MiaDonna. I was amazed on the quality and craftmanship that MiaDonna puts into their rings. My wife was floored when I presented the ring to her. Moving forward I will always buy my diamonds from MiaDonna. Thank you very much for making my wife and I the happiest people.