Web hosting and domain hosting services from Midphase. Established in 2003 Midphase is known for great hosting, great service and great pricing.
Is Midphase legit?
Midphase (www.midphase.com) has a 3.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 34% give 1 star; The business has replied to 81% of negative reviews; 23 of them were added in the last 12 months. Last updated 2026-08-11.
Needed support on my account. The response was fast and completed in a matter of a few hours. Any time I have asked for help it was provided fast and accurate. A great team.
Reply from Midphase2025-09-12
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
He was so patient with me, because I am almost 80 years old and I become a little confused sometimes.
He is an excellent representative for you. He helped me with everything.
Frederick Tibbitts Jr.
I've been using Midphase for over 15 years. Two accounts, one a reseller hosting service, the other and business website. Until recently, Midphase has always been top notch. Quick to answer support tickets, easy to reach via telephone but clearly something happened, I am guessing change of ownership. They suddenly migrated my business account and hosed my password protected directory access. Over 20 years and THOUSANDS of user ID and passwords suddenly dont work. They completely did away with cPanel going with some useless proprietary account management tool. all emails stopped working. Now, 6 months later, they have done the same thing to my reseller hosting account. Midphase is a complete waste of time and a joke of a service. DO yourself a favor, go somewhere else. Dont even bother with this joke of a company.
After some hiccups with missing images on my website, Connor came to the rescue with an innovative solution. Much appreciated, thank you.
Reply from Midphase2025-06-16
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
I had to pursue the issues a little more than anticipated to complete the complexity of resolution to my billing problem. The factor that limits my review of the experience as almost 5 Star was I sent an email to the billing department which was not acknowledged received or acted upon. However my problem was resolved today via live chat with a billing agent.
Mesut Tunga helped me a great deal with a worrying phishing attempt.
Thank you for the quick response and turnaround.
PL
Reply from Midphase2025-05-29
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
I had a little difficulty finding out where to install my renewed SSL certificate and opened a Support Ticket, asking if the team could take care of it for me. Within less than 24 hours, I received an email saying it had been installed -- perfect!
Reply from Midphase2025-05-23
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Knowledgeable people. Fast responses to basic questions and tech support issues. I have been with them for 10 years.
Reply from Midphase2025-05-16
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
I was happy with the service until I had an issue (related to unable to check out to add new service). First of all, no phone number to call. Second, no one was EVER available to Live Chat (I tried during the posted business hours multiple times).
So I sent email on April 8 and I got a reply about 10 days later. During that time, I tried to "message" support which I was getting some very delayed responses but at the end, no resolution. I am moving ALL my domain and email hosting from them. Any service provider who can not even answer my inquiries in the timely manner does not deserve my money.
Reply from Midphase2025-04-22
Your experience matters to us, and we want to make things right.
To help resolve this as quickly as possible we have requested updated contact information via this review, please provide your full name and contact details to help us to track your ticket and look into this issue.
We appreciate your cooperation and look forward to resolving this for you.
Daniel N. was very, very patient and helpful as I adjusted to a new system of unlocking my FTP and knowing my new hostname. He is a keeper and would likely be great at training others to work as well as him. I look forward to continuing to work with your company. God bless you all.
Reply from Midphase2025-04-15
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
The staff responded quickly to my ticket, asked a few relevant questions, tried out a solution that didn't work, asked some more questions and then told me they would work on a solution. Within an hour the problem was solved. Very happy about the promptness of the service and that the problem was solved
Reply from Midphase2025-04-14
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Daniel took an on-going situation that I had emailed support about several times, that had been going on since September and had negatively affected my business - and in less than two days fixed it - he went over and above and I'm very, VERY grateful!
Reply from Midphase2025-03-28
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
quickly assisted resolve my issue, confidently, securely and professional
Reply from Midphase2025-03-20
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Daniel was really helpful. He was patient and gave clear and concise advice. Thank you.
Reply from Midphase2025-03-20
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
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