Midphase

John CoatesSpain · 1 review · Experienced 2024-10-21 · Posted 2024-10-22

Thanks, Daniel

Daniel picked up on my ticket and was able to immediately identify the issue and resolve it.

Terrible customer support again

Terrible customer support again - SSL certificates not working after migration ; so all websites showing security errors. Tried to contact through live chat and was quoted a 9hr wait time !!!. Even their own internal FAQ and tutorial links are generating SSL errors. Submitted tickets have been taking over 24 hrs to get a response - so we are offline again with no timeline for restoration. I do not plan to renew our hosting with midphase. Looking for alternatives after this ** This was eventually resolved after 5.5 hrs. Midphase had to add SSL certificates manually. As of this morning our email server is still not working properly, live chat is still not working properly and your internal support links still generate privacy errors. I have contacted the email address you have given below. This is the 2nd major disruption to your hosting in the space of 2yrs ***Update - I tried contacting the email address below to solve the email server issues. They were unable to solve it quickly so moved that to another provider. Asked them who to contact from compensation/refund and they have ignored the request. We will continue to move our domains away from this company. They are incompetent and untrustworthy.

STAY WAY FROM MIDPHASE

Early this year (2024) Midphase unsuccessfully migrated my website to a new server. After about a month of nearly zero response, I brought in outside help who fixed my site in one hour. More recently they migrated my email server and guess what, same unresponsive customer service. I previously was able to send to 500 recipients in one email but can't with their new server. They have the absolute worst customer service I have ever experienced. I'd give zero stars if I could. STAY AWAY

Darío PeñalozaMexico · 1 review · Experienced 2024-09-09 · Posted 2024-09-09

Fast and Efficient

It solved my problem in less than 30 minutes

Midphase killed my website. Avoid.

Midphase migrated my account to a new server and killed my website in the process. Attempts to change DNS servers over the last week have not resolved this and messages to customer support are going unanswered. Worse still, the URL to my site now gives an 'Account Suspended' message even though it is paid up until next year which gives the impression I'm at fault. I've been a midphase customer for over a decade and while they've never been brilliant, this is a new low. I would recommend avoiding this provider Edit: After escalating the issue it was resolved over two days and a number of emails, hence change from 1 star to 3 stars. Not higher as this issue should never have happened in an automated migration in the first place and caused both me and my customers frustration and lost time. That said, response after escalation was good.

Daniel brought my web sites up very…

Daniel brought my web sites up very quickly. Thanks a lot

Considering ending my account with midphase after 14yrs customer

I have been 14 years with midphase but recently they changed the core platform and I am suffering a lot of issues that I am seriously considering to terminate my account. They changed cpanel to stackcp and the mail to stackmail. Here are my issues: 1. They did not inform that the the login to the SQL databases has changed and my websites was functionless without access to mysql and have to spend money on developer to change code 2. The change of email settings of stackmail do not work on outlook. One has to delete the accounts and use pop3. All sent data and settings in outlook with the emails are lost. 3. Maximum capacity of email storage 10Gb (on cpanel was 100) 4. the stack control panel is basic and lacks features compared to cpanel 5. The admin cannot change the password of the cpanel, it must be asked to the support centre. 6 Recover /reset password did not work Basically the customer care are nice but these limitations (and more to discover) are very frustrating and are not the hosting plan I paid for when I subscribed to the old Misphase. Really a pity. UPDATE 5th NOV. Issue with SSL, after 30mins waiting the custumer agent, (OWAIS M) he/she closed the chat window without even responding. Hate this company so much!

Quick and helpful

Owen R. provided me with the nameservers that I needed quickly which allowed me to get the sites back up.

Elizabeth jegedeUnited Kingdom · 6 reviews · Experienced 2024-08-23 · Posted 2024-08-26

Prompt response

my request was attended to in a professional and timely manner

Impeccable customer service over 20 years

I've been getting web hosting from Midphase for over 20 years, with impeccable customer service, and a continuous investment in security and infrastructure.

Helpful and polite.

Daniel was knowledgable and able to identify and fix my problem. He was able to tell me what to do and when I was still struggling he was able to do things from his end. In an hour, everything should be working again.

I'm impressed by the live support.

I'm impressed by the live support. I had an issue related to a recent migration of my shared hosting from CPanel to StackCP mostly due to my account being in place for so long, I had some very outdated configs. I was skeptical that I was going to be able to get live support but I gave the Support Chat a try. The support agent I got was able to very quickly identify multiple issues and resolve them for me.

Correct responses. But the chat manager is not informed sufficiently.

Correct responses and fairly quick response time. But the chat manager does not know what kind of emails you send your customers... They lack crucial info like nameserver addresses and ftp protocol setting to unlock and FTP by IP... upon migration to stackcp. That necessitates these chat's alas...

Stay away from this company

Stay away from this company. NO CUSTOMER SERVICE Our website was down for 4 days, and we have not had emails now for 2 weeks and still no email. There update of their system kill everything!!!! Chat is 9 hours or more I think they only have one person on chat. Cannot wait till emails up and website up so I can get the hell out of this company! THIS DON'T WORK SEND ME A RIGHT EMAIL TO TALK TO YOU!! Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue. Please reach out to us directly on 'client-escalations@uk2' so we can discuss this and help with a way forward.

Lesley FletcherAustralia · 1 review · Experienced 2024-07-18 · Posted 2024-07-18

Great service to fix email issues

I was having issues with send and receive emails after the recent upgrade to the servers. I dealt with Eman and he very kindly sent through step by step instructions to set up the redirections and also to adding the emails back into my mail program on my MacBook . I've always had very good service with Midphase and would have no hesitation in recommending their services. They respond in a timely manner via the ticket system on their website and although there is a time difference between Australia and the USA. I receive the response to my ticket very quickly.

Our website is gone

Our website is gone. You cannot log in to the CPANEL. Apparently MidPhase got bought out by another company and are now unreachable. I have no access to my site or my emails. Pathetic. Oh, and don't be fooled by their canned responses to email some alleged escalations team. It is impossible to reach a human being. And, you will be on wait for about 24 hours on chat with only THREE people in the cue. Don't run away. SPRINT!

Great support and follow-up

Steve MclaughlinUnited States · 2 reviews · Experienced 2024-06-24 · Posted 2024-07-14

Tech support not available

Midphase sent me an email saying they are changing my nameservers, but didn't include what they were. Tech support isn't answering the phone, try it - they just hang up immediately 801-666-3139, tried the chat - chat is full (30 people) can't get on, when you do connect it takes 12+ hours on hold, sent an email on 6/24 took 6 days to get a response, meanwhile my websites are down for 5 days, unacceptable for such a simple question - what did you change my nameserver to???

My issue was solved within an hour of…

My issue was solved within an hour of contacting support.

I am updating my review from a few days…

I am updating my review from a few days ago. I gave them two stars because they are inexpensive and I had been with midphase a long time. I am downgrading to one star. Avoid Midphase. Other recent reviews are 100% correct: this is not the same Midphase it used to be. Support is non-existent. You'll get a response to a support ticket once every 48 hours, and it will be almost irrelevant to the issue at hand, like they're not even reading the ticket. My client's website has been down for a week with nothing I can do about it. I am moving it to a new host this weekend.