Web hosting and domain hosting services from Midphase. Established in 2003 Midphase is known for great hosting, great service and great pricing.
Is Midphase legit?
Midphase (www.midphase.com) has a 3.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 34% give 1 star; The business has replied to 81% of negative reviews; 23 of them were added in the last 12 months. Last updated 2026-08-11.
Terrible. Simply terrible.
I've been with Midphase for 20+ years. They were orginally based in the U.S. and they were quite good for much of that time. Some years ago, they were taken over by a British company and have gone straight downhill since. First thing - NO TELEPHONE SUPPORT! You cannot quickly resolve technical issues by using a chat or sending texts. And the many of the support people give quickie answers and do not know the essence of the problems. Two months ago, they restructured the entire system, using another British company, StackCP. I am not impressed with them. They have made my Email client unusable, where I have to pay someone else to get email service now. Now I just found out that the security certificate for my websites (3 of them) expired July 1 and they have been unwilling or unable to resolve this. My clients are getting "site unsecured" messages and are complaining. When I open a ticket it takes a day or so to get a non-answer. Right now I am stuck waiting for 16 people in the Chat queue to get an answer (and it is near midnight my time). Frankly, I should be invoicing Midphase for their lack of service and not the other way around. Ultimately I will have to go through the arduous task of moving over to another service because their customer service is virtually non-existent. The positive comments seen here are but a canard. Eventually these folks will also end up with non-working web sites and little customer support to help.
Do yourself a favor and stay away from Midphase.
Written by a 20 year, and very unsatisfied customer.
Reply from Midphase2024-07-11
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
Everything is out of service including the support staff
Nothing works. Since they notified a migration my website (wetransit.co), mail and admin portal (CHI) are out of service. Already one week. And we were in the middle of a marketing campaign!! It has been cancelled :(
Many tickets open but no or useless replies. Being a long term client (>10 years) hasn't helped.
Avoid this provider, it's not the same it used to be.
Updated: as reported by the other customers the 'escalate' address below is useless. You submit the ticket but Midphase ignores it. Again, escape from Midphase.
Reply from Midphase2024-07-12
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
Our website down (12 days)... and still no support.
As I suspected, the only response from my previous review is giving us the client escalation address, again, again, again. No use at all!... they don't reply!
I raised the ticket on the 26th June. It's now 8th July. The only reply I got was that they couldn't find any evidence that we've ever dealt with them... after 18 years of hosting!
I've been to their chat support. After 2 hours, I gave up.
I've never known an organisation whose "support" is as bad as Midphase's.
Reply from Midphase2024-07-09
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
Client for 15 years. USED to be the absolute best customer service I have ever seen in a hosting company, and I have tried many. Now, phone number does not work, "live chat" says they are too busy OR in my current state, waiting for 6 hours for a "live" chat. Midphase "upgraded" their servers and completely took down website and email. This has been for days. Initial contact provided information that was incorrect. Still waiting on resolution. Do not use this company until they get things together, if ever again.
Reply from Midphase2024-07-02
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
Been a customer for around 20 years. My domain has been "suspended" for over a day.
Initially, they had wonderful technical support. But, now the phone number only refers you to their web page. Trying to start a chat means waiting in a cue for hours, and when you finally get down to being 1st, you then get sent to the back of the line.
Update 7/5/24 Yesterday they got my web page up, but my email remains unavailable.
Reply from Midphase2024-07-03
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
Can't access customer support. My email and website are down and can't even talk to a live person. Chat keeps kicking me out after a two hour wait and can't get my issue resolved.
Reply from Midphase2024-07-03
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
DREADFUL "SUPPORT". We tried to contact Midphase. The chat facility always says that it's too busy (tried for 3 days). The phone number is "unavailable". We initiated 2 "tickets" with no response. We wrote to the "client escalation address". We did get a response! But, when we replied, their system refused our email because it thought it was "spam"... even though the subject remained the same. We're advised to ring or chat to them to resolve the issue.
"SUPPORT"?... there isn't any. We're looking for another hosting company... even though we've had an account with them for nearly 20 years.
Reply from Midphase2024-07-01
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
Non-existent Customer Service - Unable to Get Help
After Midphase migrated to their new platform, our email and website went down. There is no way to get help without logging in to our account, which we could not do because Midphase requires 2FA authentication via our email, which we could not access. I finally called Sales, waited on hold for 90 minutes, and was able to talk to a person, who escalated our ticket. When we did get a response on our ticket, we were told there was nothing wrong with our account and to check the email server parameters on our devices. The only reason they had to be changed is because of Midphase's platform migration. The instructions the tech gave us were incorrect. I wrote a message back, but that message was never acknowledged. We were finally able to get the email working again when we figured out the instructions were wrong and corrected it ourselves. Our website is still down, also because of the migration, and it has now been a week. I submitted another ticket, got a confirmation, but the ticket is now gone from our account, and was never responded to. Very disappointed that there is no way to reach a live person for help. I have tried Live Chat and gotten the message that they are "too busy" and we should try again later. The other times I tried Live Chat, I was near #30 in the queue and only moved up 5 places in 90 minutes time. This is ridiculous. We are thinking about moving our email and website to another provider. Help is non-existent and Midphase clearly doesn't value its customers.
Reply from Midphase2024-07-01
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
ABSOLUTELY TERRIBLE COMPANY!!! Our emails have been hacked and trying to get in contact with Midphase and it is impossible to get in contact with them. Tickets have been raised and no one is assisting to resolve this issue!!!
Reply from Midphase2024-06-28
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
My entire web site is down -- the server is refusing https connections and can't find any pages. This has been going on for 5 days and no response from midphase
Reply from Midphase2024-06-27
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
15+ year customer here - Very disappointed recently.
15+ year customer here. For many years, Midphase was in my opinion the very best. Technical issues were addressed by email, ticket or by phone quickly. I have to assume that recently the company changed hands as support has become non existent. Also, they migrated one of my websites that was working flawlessly for 8 plus years to a new server and totally crippled my website. Support tickets go unanswered, phone calls simply refer you back to the website, Live chat gave an automated response "we are too busy, try again later". Now today, another one of my hosting accounts, all sites, mine and all my clients sites are timing out. This is absolutely unacceptable. Would absolutely not recommend Midphase for even the most basic hosting as they have become totally unreliable.
Reply from Midphase2024-06-27
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
I had an issue and Mark told me what to do to fix the issue.
Reply from Midphase2024-06-26
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Phones no one answers - support fails support chat never responds
Reply from Midphase2024-06-25
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
Absolutely atrocious. Migration without notice and random DNS entries injected into settings. Absolutely impossible to reach customer service. Avoid at all costs.
Reply from Midphase2024-06-24
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
Their technical support has become terrible. You can only reach them through a ticket portal. Live chat is an option, if you don't mind waiting 6 hrs when you get locked out. There is no way to contact anyone other than sales and billing by phone anymore. And if you don't want 2FA on your console, too bad. So make sure you have a backup email NOT hosted by Midphase. In fact, I suggest you don't use a MIdphase email at all. Because if you are having email issues and can't access it, they will send the solution to that email. It has become a total joke.
Reply from Midphase2024-06-24
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
I've been a Midphase customer for over a decade but based on my recent experience, I would not recommend them to anyone.
Suddenly all customer email stopped working. My customers were livid. When I attempted to reach Midhphase support phone number, I discovered that their phone number for sales, billing and support was out of order. I thought Midphase had gone out of business.
A week later Midphase reinstated their phone number. After a 2-hour wait in the support chat queue I learned that they had migrated our server to a completely new environment with no notice whatever. A day later, Midphase answered the ticket I had submitted.
Our customers' email had failed because when Midphase switched our servers, they neglected to make important domain name server changes. Further, every individual email customer was required to make changes to their own environment in order to regain access to their email.
I have spent untold hours undoing the damage caused by Midphase and I have lost many customers. Caveat emptor.
Reply from Midphase2024-06-24
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
Daniel took a few minutes to review my ticket - which has been open more than 1 week now. Gave me the new email server settings and was patient while I tested it, and it finally worked; Daniel - You are an ACE! You deserve a medal! More importantly you SAVED my job!
Reply from Midphase2024-06-24
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
If you want to work with an company that does random Migrations with no notice, completely shutting down your availability to send or receive emails, spend hours on the phone and on line with absolutely no HELP than Midphase is for you. They could care a less that they are paralyzing you business and will send you a stupid 10 page email that unless you are an MIT graduate you will have to idea what to do. I am on day 3 and finally had to spend $125.00 to find someone locally to help me.
Reply from Midphase2024-06-24
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
Midphase support is always helpful, communicates well, and solves my problems accurately. Usually they are prompt and responsive. However, in this case they were way too slow in resolving my problem.
Reply from Midphase2024-06-21
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
I've been with Midphase for 10+ years, formerly ANHosting. In the last year the customer service has become horrid. They just did a server migration, at the end of May, and told everyone to update their DNS settings on all their sites within the week they did the migration, and hardly any grace period, probably just about a week before the old servers stop serving. But if something doesn't work as far as the DNS settings, you're out of luck because you can't get them on Chat, Phone, or Email. So some of your sites just won't be online for some indefinite time period. Unbelievable. I tried to chat with tech support, which used to take 10-20m before getting them online, now you will be sitting in queue for OVER 3 HOURS! I gave up the first time, then the next day I tried again, and waited 3.5 Hours and probably took 2 hours to get my issues almost resolved. Now I still have one more site that isn't online and I'm still waiting for a support ticket response and email response, for the last 7 days!!! Does anyone work there anymore?
And then to top it off, my plan I've had for all these years let me add several "add-on Domains" to my account. Now without telling me before this chat session, I can now only have 10 domains, no longer called "add-on Domains". So no word, nothing, since the server migration, my account is now downgraded without any kind of notice.
Update: I knew I would get a response here faster than in the customer support ticketing. The response you can see below is to send an email to their client escalation email, which only creates a new support ticket, which they seem to never get around to now. So they care more about responding to reviews here, than servicing their actual paying subscribers. And I like the 5 star reviews that seem to show up when an actual review calling out their horrible support are posted. Don't fall for it. I would say stay away from this company until they actually get back to servicing their clients. It's a total clown show right now.
Reply from Midphase2024-06-18
Hello! Thank you for letting us know about your experience and I'm sorry you've not received a solution to your issue.
Please reach out to us directly on '[email protected]' so we can discuss this and help with a way forward.
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