Midphase

Great Job!

Daniel is awesome... Trying to transfer files for an ftp ... he got me fixed up in no time!!!

Resolution of SSL Error

Resolution of SSL Error Daniel responded very very quickly and efficiently in resolving the SSL error coming up for one of my hosted domains. I appreciate it!

Alex LokAustralia · 1 review · Experienced 2025-02-27 · Posted 2025-02-27

The agent was helpful

The agent listened and tried his best to help us resolve the issue, and he did it with efficiency.

Thomas LeithUnited States · 1 review · Experienced 2025-02-22 · Posted 2025-02-22

Samson Solved Suspended ICANN Domain

Samson Solved Suspended ICANN Domain Could not have gone better -- the symptom was "Can't FTP" and Samson tracked it down quick and showed me how to get it corrected in chi.

Samson was direct and so helpful with EXCELLENT SERVICE

Samson was direct and so helpful with answering all my questions in a way that was easy to understand. Give him a raise!!!

DO NOT USE MIDPHASE (PART 3)

Following on from Part 2.... ------------------------------------------------------------- 13. This entire process continually wasted my life for several months. Midphase repeatedly made mistakes, were aggressive in their responses, refused to provide clarity, and ultimately ignored my consent. There were huge delays in responses from customer service and that’s when they weren’t just completely ignoring me. At one stage, Midphase seemed to exist only to create problems which they would then completely fail to deal with or resolve adequately. Midphase seemed incapable of apologising for any of their conduct. It’s always: “we’re sorry for how you feel” rather than: “we’re sorry for our conduct”. Midphase are incapable of any humility. 14. During these months, Midphase removed my website from being live and posted a message that to any outsider made my business look as if it was somehow at fault and caused embarrassment. I’ve repeated this point as I believe it is unforgivable for a company to do this to a business partner or customer. 15. Midphase’s parent company is THG Ingenuity Cloud Services (previously the UK2 Group), which owns a number of other website hosting companies. If you check the Trust Pilot reviews and Facebook pages of any of these companies, you will see people complaining about migration issues and some of the other issues I’ve raised. 16. I believe that Midphase does not deserve to be in business. At a certain point, I realised that I could no longer bring myself to keep generating profit for Midphase’s owners by allowing them to retain my business. Midphase treat their customers with contempt and their conduct is highly questionable at best. I advise anyone reading this to think very carefully before beginning any association with THG. After researching alternative options, I found another company that ticked all the boxes and they’ve been a dream to work with so far. EXTRA A month after Midphase partially refunded me and allegedly closed my account, I have received e-mails stating: “We are writing to inform you that you have exceeded the storage limit on your service Essential Hosting. Please note that you have 14 days from today to review your storage requirements and upgrade your plan accordingly. If no action is taken within this period, your service may continue to be automatically extended and billed accordingly.” So even though I no longer have an account, Midphase continue to mess with my existence. MIDPHASE DO NOT DESERVE TO BE IN BUSINESS

Solved problem I had very fast,

I was fortunate enough to see SAMSON…

I was fortunate enough to see SAMSON pop up as my agent. I had him about 4 years ago and frequently thereafter, and every time he was courteous, professional and knew what he was doing. Needless to say when i saw i had him, i was surprised and elated. And once again he was most efficient and rectified the matter. You luck you got him.

Bo CarperUnited States · 1 review · Experienced 2025-01-24 · Posted 2025-01-24

Great service and clear communication

Very satusfied as I get immediate reply…

Very satusfied as I get immediate reply and help each time I reach out

Very very fast response time

Very very fast response time, with excellent information to solve the problem.

HORRIBLE

HORRIBLE! 2nd time in 6 months that I am not receiving emails and MIDPHASE is absolutely no help. My Web Designer even told them that the Issue is and they still have not fixed it. I am now having to cancel my Services with them and move to another Company.

Gelu TrandafirRomania · 1 review · Experienced 2025-01-08 · Posted 2025-01-08

Very fast

Very fast, sompetent answer to the issue I had raised!

Attempting to contact in reference to…

Attempting to contact in reference to my account. Your phone numbers DO NOT work. Can you forward me a working number and email address to expedite a solution to my problem. Thank you in advance,

Dennis TabellaUnited States · 1 review · Experienced 2024-12-19 · Posted 2024-12-19

Forget about calling for support and…

Forget about calling for support and they send a code to the email that you can't get into. The customer support is not up to par. There is a serious problem with customer service.

Ftp issue resolved

We worked through all the issues I was having with ftp. Once I sent in images of my screens showing the ftp settings they were able steer me in the right direction

fast and accurate

The Cpanel looks different from the one at godaddy, but all the functionality is there. Tech support is fast and accurate, and that is highly important in a web host.

Mitch SternUnited States · 3 reviews · Experienced 2024-12-12 · Posted 2024-12-14

Yet Another Problem With Midphase

Midphase changed their hosting system in mid-2024 which broke several things. This included breaking a key script I used to collect data. This caused a lot of inconvenience and also loss of business. I had to spend a lot of time setting up a survey on another platform. The good news is that once I was able to get the problem escalated to their Level 3 support, Mesut and Daniel got to work to determine the issue and provide a fix. They did a great job. However the KEY PROBLEM is that Midphase offers no telephone support for technical issues. While there is chat room which can offer minimal support, serious support can only be offered by entering a ticket. This takes a good deal of time to enter and can take days to get the correct person to resolve the problem. While this is transpiring, I have to deal with a situation where my web site is not working. I have researched highly rated hosting companies and they all have telephone support. If the current owners of Midphase are serious about hosting, they will need to provide functional phone support when there are technical issues.

Deplorable non-existent support.

4 days without any response from online attempt to communicate with Midphase support. 6 day outage NO email send or receive. This is second major outage this year. First was DNS migration with no customer notification. 7 day outage. So... Create an online email case with support no responses. Can't use the corporate email. First response was 4 days and was told only open one case!!! I opened multiple with different departments desperately trying to get email working. Midphase doesn't answer their calls for sales, billing or support... And sometimes it says phone system is in maintenance! I finally got into cpannel thanks to a support response 4 days in. I found an issue being when Midphase did an in announced email migration again they implemented a 10g limit per mail box.. I've asked for two days for them to take the limits off my email boxes... No response. I found this jem on Midphase: I've been down a week because Midphase is not honoring their contract and what they advertise!!! Why are we doing the email migrations? As part of our commitment to provide you with the best services, we are upgrading our email hosting infrastructure to ensure it is even more robust and scalable to meet your current and future needs.  This migration will bring several important benefits, such as:   Improved reliability and performance: The new infrastructure is designed with enhanced stability, ensuring your email experience is smoother and less prone to outages or interruptions.   ​Larger mailbox quotas: With the upgrade, you will have the ability to increase mailbox storage past the current 10GB limit, allowing you to store more emails and attachments without worrying about running out of space.  Midphase is NOT honoring their contracts or commitments. Support is NON-EXISTENT! I took have been with Midphase for 20 years. Always had knowledgeable, courteous support staff that were efficient And timely. This year is seriously lacking.

HORRIBLE CUSTOMER SERVICE

I would give them 0 Stars if that was available. My website is labeled as "Not Secure" due to these idiots. I paid for my SSL and they never installed it so no one will place orders with us and we have lost hundreds of orders. Our email link does not work and they changed our company from a CPanel to a CStack (without notice or asking permission). This made it impossible to get into our system. Our customers see nothing but error messages when trying to place an order and these have made it impossible to navigate our website. I issued a ticket and was told that they would "review it shortly". Three days later and they have still not responded. Their chat system is a joke as they have nothing but incompetent, useless agents who will end the chat as soon as they are in over their head. If you get Owais M on the chat, you might as well give up as he is as stupid as they come. He has ended our chat twice without solving the problem. He sent me to a vague Google link telling me I had to do the fix, then ended the chat. Customer service? "Nah, we don't do that." They do everything they can to make it impossible to contact them. All their phone lines for sales and billing are out of order and I am in their queue again with a wait time of 172 minutes. This is the eighth time as they keep telling me that "No agents are available at this time". They used to have live phone service but in their greed, they canceled that service. I want them to fix the website and then give me my money back. I can't wait to transfer my account to a company that takes their responsibilities seriously and understands customer service.