Founded in 2008, Milanoo.com is a leading online retail store selling men’s and women’s clothing, wedding and special events items, shoes, and a wide variety of other products. We always strive to provide our customers with high-quality products at a competitive price and cater to customers' explicit needs.
Written by the business, not verified by us.Milanoo (www.milanoo.com) has a 3.1 out of 5 rating on OK.one, based on 542 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 37% give 1 star; The business has replied to 46% of negative reviews; 30 of them were added in the last 12 months. Last updated 2026-10-24.
Back in 2010, I had ordered a Kairi cosplay. It came just on time too. It made me so surprised this website gotten a lot of bad reviews... The price wasn't too bad for the quality at the time. (Like around $50ish?) But it makes me sad this site gets a lot of bad commentary. I just ordered from them today so I can hopefully bring back a more up to date review!
I still haven’t received my order! I can’t track the order in my country’s post service! Please send the order to my job address AG5 A/S, Adelgade 15, 4.sal, 1304, København K, DENMARK
I ordered a cute little tiara at the start of the COVID pandemic. The delivery estimate was about a month, sadly it didn’t arrive. At this point I started reading the reviews and saw how bad it was! To try my luck I reached out to customer service anyway. They replied pretty much instantly and they were really kind! They offered a resend or refund. The delivery was 3 weeks so I opted for refund, since that was too late for me. The refund was processed basically instantly. So not a terrible experience really!
A very bad experience. The dress came with a button missing, cheap quality. I sent it back and left them a bad review on their website, twice. It never appeared... I had to pay for the shipping there and back. They made me send it with a tracking number which cost half the price of the dress. Not sure if I got the refund. Never again!
I did not receive my order and can’t get in contact with the customer support because the app says “failed, try again later” and has been like that for weeks!
I didn't receive my order! And the customer service is of course inexistent. Do not buy on this website.
Item was poor quality and not as pictured. I will never wear it. Return policy sucks. Don't waste your money.
I would have given 0 star if there is way. Dress does not looks Good and not like photo and not worth for money. We have to pay shipping and customs (15 + 15) which is not worth to pay for dress. You can buy if you can afford £30 pounds extra. There is no indication that we need to pay for customs as well.
I have not received my women's Burkini swimsuit which was shipped to a non-existing address March 16, 2020. I contacted Milanoo's customer service and I was told to contact USPS. My package was sent to Davie rd. in Coral Springs, Florida which aretwo cities. Milanoo took no responsibility for the error by their company. I am still waiting.
After ordering a coat for my stepdaughter which said 12-20days, I waited 30 days before getting an email to say that it was 'in transit' this tracking info never changed for a further 12 days. I contacted them, and recieved a cheeky message saying 'BE PATIENT DUE TO COVID19' which was so unprofessional. after waiting an overall 6 weeks and still nothing, i got in touch with paypal. milanoo then sent another tracking number out (which was strange), 2 weeks later I recieved the coat but it was a kids age 12 not adults and it was a total different coat to what i priginally ordered. shocking service AVOID at all costs. currently waiting on a refund which i probably wont get.
Wish I read reviews before ordering, my bad. Shoes run at least a size short due to being translated from oriental sizes. If you want to return you will lose half your money and way to much time. 15-20% restocking fee and you have to pay return shipping. Buyer beware. Overpriced for the poor quality.
OK I'll cut them some slack due to the Covid19 pandemic but this is getting ridiculous. In February this year I ordered three onesies for godchildrens birthdays in March and one for my daughters birthday in August. The expected shipping date was 12-17 days which was fine should arrive at around the godchildrens birthday. Firstly they didn't have the item in stock and took until April 12th to create. They then put it into the post system and 50 days later I get a message saying that it is awaiting international departure - so hasn't even left China yet. I have messaged them and received a reply (looking at the reviews suggest this isn't a guarantee) suggesting that if it is lost due to their fault (not postal service) for over 60 days than they will bear all damages what ever that means. In short stay well away from this supplier if your want your item within their suggested time frames. If you want your item next year than use them, although I am yet to see the quality.
AMAZING quality I ordered my stuff three weeks ago, the support texted me every update of my shipping. Stuff is the same like the pictures. No extra costs!
I ordered a dress that was of terrible quality and extremely ill fitting. I started the return process and was told I would only get 85% returned. Fine, I expected that for "restocking fees." Then I'm told I need to pay the return shipping, which will be at least $10. Or I can keep the piece of crap and get $5. Nowhere in the conditions did it say we would be screwed if we tried to return something. Does this sound like customer service you would want? I have had so much better experience with sites like shein.
Zero stars. They steal and lie. They don't deliver anything, they just take your money. STAY AWAY!!
I never became my order. I tried to contact them, but no answer. So don't buy product from them.
Please, please do not fall into the trap and use this company Milano China, the clothes are badly made, cheap and complete rubbish, cost me a large customs fee to get the full order and when I opened the package an item was missing, which they charged me for. I contacted their customer service and they wanted to give me vouchers to order more rubbish. It’s an expensive lesson learned and I won’t order from these scam artists again. If you live in Europeyou will incur a large customs fee which of course they don’t tell you, clothes are badly made, cheap and not worth the money, buy in your own country, at least you can return them.
Terrible service, terrible quality, terrible products, don’t waste your time. I ordered a jacket in December, received it at the end of January, it was the wrong size and very cheaply made. I took the risk of paying to return it on 1/29, I received my “replacement” jacket on 4/19 and it was the EXACT same jacket I returned. 4 months to send me the original jacket. Customer service is a joke, I received multiple shipping dates and was told it had been shipped multiple times. Don’t waste your time or money it’s been a complete hassle and pain. **update 5/2/2020 - The company never replied to any of my emails about the wrong item sent and how I could get the actual item that I wanted. I have sent 5 messages without a single response, after emailing you receive a message you’ll get a response in 24 hours...., please don’t waste your time, money, and patience with this company
The item i ordered was ok, but it took 25 days to come, instead of the stated 10-15. I asked to return it and they asked me to keep it. after 2 weeks they finally said i could return it and linked me to a return option which is only valid for 14 days after receiving the item.........so now I can't return it and they won't even communicate with me anymore. Also don't trust any reviews on their site. after purchasing a product your account automatically gives a 5 star review. I tried to change mine to 1 star but they don't allow it.
75 days still no information everytime I check Australia Post NOTHING.
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