Signed up for the trial and picked a…
Signed up for the trial and picked a movie to see and went to use my pass at the theater and my pass was declined. What a scam. I cancelled immediately. Don't use this.
About MoviePass
Data updated- Website
- www.moviepass.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 8 reviews
- Replies to negative
- 0% (0/93)
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About this business
MoviePass is America's premiere movie theater subscription service! As a member, you pay one low monthly rate to see a movie every day at any of our 3,000+ supported theaters across the country. Simply check-in to a movie on your Android phone or iPhone when you get to the theater and swipe your MoviePass card to get your ticket!The SkinnyYou can check-in to one movie every 24 hoursYou can not see a movie more than onceYou can not see any 3D, IMAX, enhanced or special screeningsMoviePass is a non-transferable, one year contract paid monthly
Is MoviePass legit?
MoviePass (www.moviepass.com) has a 1.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 8 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Bad credit system
MoviePass pulled a nice bait and switch with their credit system. Movies cost double and sometimes triple the amount of credits compared to last year without my local theaters prices changing at all.
BEWARE - major card issues- lack of response from customer service
I set up MoviePass thinking it would allow me to watch movies at a slightly discounted rate. I downloaded the app to select the theater, movie and time. The app said that my reservation was set and the theater can charge the card for the ticket within the next 2 hours. I went to the theater, asked for ONE ticket for the movie and gave them the card to run, it was declined. You cant talk to a live person, so I went on the chat feature and it was taking too long so I just purchased the ticket out of pocket. I did not use MoviePass to watch that movie. The next evening I went online to purchase a ticket thinking that would be easier (and less embarrassing if the card declined again) but that proved to be wrong. The online purchase feature has you use an additional 7 credits, which was annoying to begin with, but the card declined, again. I reached out to the customer service to see what was going on and they had absolutely no resolution. They forwarded my issue and I have not heard back, even after sending a follow up email. I cant get a refund because they "do not issue refunds"... even though their service was completely useless.
We had movie pass for over a year in…
We had movie pass for over a year in 23/24. It became such an ordeal to get seats that weren't in the first 3 rows because people book tickets online. Easier and more cost effective to go on your theaters $5 day which is usually Tuesdays.
Can you really reserve a seat?
I have no pproblem getting a seat when I use movie pass right at the theater. Today I am meeting a friend who has already reserved a seat and If I reserve on line that gets me into the theater but I still have to pick out a seat when I get there. For all I know the only thing left might be in the front rows or in the corner. And there is no way to directly contact movie pass to find out why this is there policy. There is "the Fandango swap but you still lose the service fee!
Worthless!
I purchased a $10 subscription. I went to a movie and i was not able to use it. Went to another movie a few days later and the exact same thing happened. I contacted customer service and they were no help at all. I have canceled my subscription and cannot recommend them in anyway.
This is a company inbeded in…
This is a company inbeded in controversy and scandal right from it's conception I wouldn't suggest anyone give them a penny
Don't do it!
Customer service is the worst I've ever experienced. After purchasing for someone as a gift, it was unable to be redeemed. Customer service was not helpful at all and would not help to resolve the issue.
Do not waste your money
Do not waste your money! MoviePass doesn’t work at the theater most of the time. You can not reach a live body at MoviePass any time. You can email customer services after your incident. They will likely add points to your account as an apology. However these extra points do not roll over to the next month. Complete waste of your money
Choose another service, don't waste your time!
Choose another service! They're terrible! I had multiple issues with them randomly refunding payments at renewal time and thus not being able to use my service, and terrible customer service to boot - poor communication, having to wait while not being able to use the service, and then not even understanding/addressing my concerns when they responded. Finally, after only a couple months of using the service, in the middle of a billing period, without any communication, a refund hit my bank account and they closed my account. This also made the credits that I already had paid for ineligible for use, even though their system screw-up was the reason the account was closed. The customer service was again horrible, they didn't even seem to care about the issue or want to address what had caused it, simply told me that I needed to restart my account in order to use the credits that I had already paid for, otherwise they "expired". Not a chance I'm re-subscribing, they're terrible and there are much better services with much better offerings out there that I'll be using instead. They'll be out of business again soon at this rate. Tons of issues in a short period of time, doesn't really actually save you any money in most markets, and terrible customer service. Awful business, go elsewhere.
I agree
I agree! A total scam. Buyer beware! We tried to do this on the black Friday deal. They had so much business that they got orders very mixed up. After many emails, and no return of our money and continued charges in spite of being canceled perhaps finally they got the message. We only got $10 back in spite of Moore being charged. On top of that they continued to write the same note the same apologies email after email in spite of my responses! Mary
MoviePass
MoviePass is Highway rRbbery! MoviePass is the worst company I have worked with BY FAR! MoviePass went out of business and years later starter the business again. I purchased my agreement, $10.00 monthly payment for 34 credits was a good deal. A person could see 2 maybe 3 movies if matinee time. Then the company increased the movie credits from 10-15 to 20-30 credits to the see same movies however still continue to roll over the same points max. However still took money from your account and gave you no points. That’s not how you do business! Especially not with your current customers that have supported the company and midstream during an agreement. Contacting someone at MoviePass is very time consuming, frustrating and most likely no resolution. The company takes your money each and every month however refuse to increase your points. Due to the company increasing movie points higher, taken payment from my account monthly, not providing me with the service of points I am paying to receive I will take my business and money to Cinemark. The offer is better and I will receive discounts. Doing business with MoviePass is highway robbery! The way the movie points are set-up for movies, only a max points are rolled-over and no matter what money monthly will be deducted from your account, you will always loose points and money. Highway robbery!!!
Total sham scam and rip off
I tried this 11/18/23 and attempted to see a movie while on a getaway in branson, MO. No bueno would NOT work. Charged $10. Charged another $10 12/18/23 and tried to see a movie in Fayetteville, AR an hour from my home...again would NOT work and had to pay. Charged another $10 1/18/23 and tried here at my local theater...said NO movies were showing and all 6 theaters were playing movies. I canceled and they said they will NOT Refund my $. Had to get my credit card company involved..this is a scam DON'T DO IT!!!!!!!!!!!!!!!!!!!!!
I only gave it 1star because 0 wasn’t…
I only gave it 1star because 0 wasn’t an option. I never received the card to use to get into the movies. I requested it or a refund and didn’t get either of these. Don’t Do It!!!
Do not buy !!!
Great idea, but either by choice or by mistake The app is completely useles. Spent hours trying to book movies worked one time after numerous attempts. Definitely not worth the headache or hassle do not purchase.
Don't buy
Don't buy. it never worked for me. First, they said, 3 movies a month then, they asked to add credit. I tried both online and theater, but the card didn't go through in either case.
Run away, run away.
Do not, do not get movie pass. The new one sounds good and sustainable from a business standpoint. Except, you get to the theater and they (the theater)can't make it work. To cinemark & amc's credit, they comped us, but how long will they keep doing that? The only time it worked is when we bought the ticket on line, only to find out they (movie pass) charged as many credits as the movie ticket for online purchase. Movie Pass’s solution for problems at the theater is to swipe the card again. What card? It’s viritual. When we asked for a physical card, the chat (only way to get live CS) said it would take 10-15 days to get the card, and the virtual card would be immediately disabled. What the person chatting refused even a partial refund or to allow the unused credits to roll over we knew we were done. Shame on you Movie Pass.
Worst company ever
Worst company ever! That's why u can't reach them because they are predatory company. I have contacted dozens of times about my account and to please cancel and they will not stop charging me every month and one time twice a month.
WHAT A WORST SERVICE IS THIS
WHAT A WORST SERVICE IS THIS? I AM SURPRISED HOW THIS MOVIEPASS WORKS WHEN I CANNOT PURHCASE TICKETS IN ADVANCE.. HOW CAN WE GO TO THEATRE AND THEN PURCHASE TICKETS THERE ? BY THAT TIME.. ONLY SEATS LEFT WILL BE IN THE FIRST ROW WHERE SCREEN IS ON TOP OF OUR HEAD.. THIS WILL ONCE AGAIN GO BANKRUPT....MARK MY WORDS..CANCELLED MY SUBSRICPTION JUST IN ONE MONTH..
Used it once & cancelled subscription
Kludgy app and the folks at the theatre had no idea how to help. Worse than that, though, they said the cost of the movie was 18 credits but tacked on a 7 credit charge for purchasing online. So it actually cost 25 credits. Went through the app and found no reference to additional charges for online purchases. I cancelled my subscription during the trailers….
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