Check out the official online NFLShop. Wide selection of Official NFL gear, apparel and jerseys for fans of all NFL teams. Men's, women's and kids gear available from all your favorite NFL teams.
Is Nflshop legit?
Nflshop (www.nflshop.com) has a 1.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is poor. 92% of reviews are 1 star, a relatively high share; The business has replied to 55% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently complained about severe delivery delays, with many orders failing to arrive on time or remaining stuck indefinitely in processing. Consumers also stated that products often arrived incorrect, poorly made, or entirely different from what was originally advertised online.
However, some people mentioned that trying to get assistance through the automated virtual assistant was completely unhelpful and led nowhere. Buyers additionally stated that tracking numbers provided inaccurate information, creating false hope regarding estimated shipment statuses. Shoppers expressed deep frustration over unresolved refund requests and unreturned phone calls from company management.
Auto-generated from all reviews of this business. For reference only.
I ordered a hat, paid $44 and some change, and received two cans of baby formula. I contacted customer service; they apologized and said they would fix it and send me a return slip. However, all the emails sent would not open. I tried to log in to the website, but it said my credentials were incorrect. I tried to reset my password, but that email would not open either. I am currently working to resolve this issue. All this makes this website appear dishonest.
Reply from Nflshop2025-03-26
Hello David, Thank you for bringing your concerns and order issues to our attention. I apologize for any inconvenience and I have reached out to you directly at the email on the order with your return label and instructions. Please don't hesitate to reach back out to us if we can be of further assistance. Sincerely, Courtney
I ordered 4 shirts with an expected delivery of 3 to 7 days. Received tracking info saying expected delivery by 7pm on 13th. Did not arrive. Tracking info updated to arrive by 7pm on 17th. Package did not arrive. Tracking info updated to expected delivery between 17th and 21st. Received email stating your package has arrived. I am home nothing arrived. Contact customer service, they say I have to wait until the 21st to either re-order or request a refund. No care in the world for the customer. This was a bday present so no present received. I guess it's my fault for not ordering it a couple months in advance. They won't get my business again.
Reply from Nflshop2025-03-21
Hello, Randy, Thank you for taking the time to provide us with your feedback. I apologize that the package was not received when the tracking stated it was. We have reached out to you requesting further information so that we are able to come to a resolution. Unfortunately, we have not received a response. If you are still needing further assistance, please do not hesitate to reach out to our 24/7 customer service team. Sincerely, Crystal.
We bought a shirt and a hoodie! the quality of the clothes was terrible it was a very cheap and bad quality fabric and we paid around 200 dollars for both of them! And it took ages to arrive. We are in the process of returning them I hope they give me back my money!! I will never buy again in NFL store.
Reply from Nflshop2025-03-17
Hello L&S P, Thank you for reaching out and taking time out of your busy day to provide us with feedback. I do apologize for any inconvenience this may have caused you. This is not the experience we want for our Fans; I am happy to help. We reached out for more information to resolve this for you, as we were unable to locate the order. We hope to hear from you soon. Sincerely, Sam
Buyers beware My wife ordered me a eagle's hoodie waited a couple weeks than received it paid 95.00 for a piece of crap cheap dollar store hoodie it has static u can't even wear it and the size is not right then they charge u 10 dollars to ship it back we should have read their reviews one star is too much
Reply from Nflshop2025-03-05
Hello William. We are sorry that your experience was not up to standards. We appreciate you responding to our request for additional information so that we can help with this matter. We have reached out to you via email. We look forward to hearing from you soon. Sincerely, Morgan
I ordered a sweatshirt immediately after the eagles won the Super Bowl. It finally arrived on 2/20/2025. 4 days after they said it would. That’s Not the issue. The quality of the sweatshirt is!! I got it and put it on. Went outside (snowing). Came in and noticed that it was leaking black dye onto my pants and floor. The sweatshirt is black and there nothing else black on my body nor did I have any interactions with the color black. I dabbed the sweatshirt and noticed the dye wasn’t Cured?? That’s ridiculous for a sweatshirt that costs $80!!
It’s sad to know that the NFL endorsed this company for this type of poor quality product (s).
Purchased previous products from this company (hat—EAGLES and t-shirt NFC CHAMPION). Hopefully they aren’t like this sweatshirt!! Extremely poor quality especially for the price
My order was placed on december 17 2024. it was guaranteed to arrive before christmas. it did not arrive before christmas. many of my items were not in the order either. i have attempted contact numerous times to no avail. ive been scammed by nfl shop . com never buy from here. go buy from a local vendor and sdave yourself the trouble.
Reply from Nflshop2025-02-24
Hello Andy. We are sorry this happened. To better assist you, we have requested additional information. Please respond to that request at your earliest convenience. We hope to hear from you soon. Sincerely, Morgan
Whoever runs this operation needs to be fired asap. I ordered my items immediately after the Superbowl ended(4 items), they are all still being delivered separately! God forbid I wanted to attend the Eagles parade with my new merch? It is Feb. 17th and the 3rd item is being delivered today. Smh
Throw the whole site in the trash! I'll never buy from here again.
I have spoken to multiple agents regarding the issue of my order. I paid $154.8 originally for the item. Unfortunately, it was too large so I had to return it to get a more appropriate size. Therefore, I was refunded 6.99 for shipping. Also, I had to pay UPS to print out the label. On the website it says that choosing the method for gift card is free, yet I was still charged by UPS to get a label to ship it out. So, I contacted an agent at nflshop and they said they would compensate me with $10.95. Yet, when I got my gift card, it was for a sum of 136.86. They had taken my compensation out of my original refund. That is not how compensations work. I should be getting my original refund plus $10
95. should I should have gotten my full refund of $154.8 through gift card, plus the additional $10.95 through PayPal. Instead, they deducted my compensation (which is supposed to be in addition to) out if my giftcard balance. I spoke to a customer representative today regarding this issue. They told me that agents are not able to offer compensation in addition to the original refund. Therefore, I have been told the wrong words by previous agents. I am upset and would like to speak to manager or someone who can resolve this issue. Compensation and refunds should be separate matters. Taking compensation out of refunds defeats the purpose of compensation.
Edit:
Thank you for replying to my review. However, as I mentioned the $10.95 was taken from my refund that I was supposed to get for returning the jersey. It was NOT given on top of the original $154.8 that I was supposed to receive, hence why I am complaining as the previous agents were not able to see that I was supposed to receive $10.95 (per representative of nflshop) in addition to the $154.8. Therefore, my complaints have NOT been resolved and I would still like to speak to a manager. Also, UPS charged me for printing out the label.
Edit #2:
Hello again,
I will look forward the email. Again, to clarify I did receive all of the original refund. But i was told that I would receive compensation of $10.95 in addition to the original refund. Therefore, i should be receiving $154.80 + $10.95.
Again, refunds and compensations are not the same thing and should not be included as so.
Reply from Nflshop2025-02-15
Hello Chanelle, Thank you for your response. You have been refunded everything that was due to you. I will follow up via email to explain everything. I look forward to speaking to you. Sincerely, Stacy
I had to buy a jersey for my little cousin's birthday last minute. It didn't arrive on time and I had to explain that to the kid but for the price I'm paid I better get my stuff on time!
Ordered a Super Bowl jersey as a gift. Delivery was guaranteed before the superbowl. I was provided a tracking number that never existed. It was initiated by the order being placed but it was never shipped out. The rep responded “ your feelings are valid” the order should not be reshipped due to not having any inventory. I’m extremely frustrated with this company. I paid in PayPal so I am disputing the charges.
Placed order for a tshirt on Jan 29, 2025 with the stipulation that it would be shipped on Feb. 05, 2025 and delivered on Feb.07, 2025. On Feb. 03, 2025 I actually talked to a customer service rep who stated that the order was to ship on Feb. 05, 2025. That date came and went. Then on Feb. 07, 2025, I went on the Chatbot, again they said it was to be shipped and delivered by Feb. 07, 2025. When I reminded the agent that was on the Chat that it was the 7th of Feb, they disconnected the chat. According to the tracking system they have, the orderwasn't even processed! Today, Feb 11, 2025, the NFLSHOP cancelled the order without any notification or explanation. What a joke!!! I sure hope the previous customer notifies the BBB.
I ordered my son a jersy for the super bowl and it has yet to arrive i can't get ahold of anyone and can't even find my package i will never order from here again the reviews are horrible. I want my son things this is ridiculous my sons feeling are hurt due to their promises I want my money back and a free jersy for my son asap
Zero stars if I could. I ordered 2 sweatshirts and a tshirt on 1/26/2025 and NFLshop.com advertised guaranteed shipping by 2/7/2025. Well, here we are 2/7/2025 and half the order may be riding around in a UPS truck, the rest has not shipped with an updated date of 2/12. These items were a birthday gift for 2/9/2025, which is also Super Bowl Sunday. The recipient is a HUGE Eagles fan. Now the gift won’t be here in time for the Super Bowl or his birthday. There is no phone number to call, only a chat option which is of no help. What a scam NFLshop is to advertise guaranteed shipping by 2/7 and not follow through and not accept customer phone calls- it’s as if they knew they scammed a lot of people out of merchandise through false advertising. Shame on you. Never again.
Don’t buy from this website, ordered two items. Neither one was delivered. Don’t use this website. It’s a scam.
Reply from Nflshop2025-02-07
Hello Michael, I am sorry to hear that you having issues with your order, and I appreciate you bringing it to my attention. I am happy to help. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
Ordered item with guaranteed delivery by Super Bowl. It won’t arrive until after the game now. Would not order from them at all!
Reply from Nflshop2025-02-11
Hello David, We sincerely apologize for the inconvenience this has caused. We reached out to gather more details regarding your order to better assist you, but unfortunately, we did not receive a response. Please know that this is not the experience we want for our fans, and we are committed to making things right. We kindly ask that you reach out to our customer support team so we can address the issue and find a solution that meets your expectations. Your feedback is important to us, and we want to ensure we resolve this to your satisfaction. Sincerely, Carey.
I ordered a Jersey for the Super Bowl and a gift and it said that I would receive it on time, now it’s going to be a week late. I tried to get them to help me on their chat platform and all they could offer was a shipping refund. Sorry, but $6.99 doesn’t fix my issue. They pass their warehouse and communication issues off as your problem, not theirs. Don’t bother with Official NFL Shop, they couldn’t care less about their customers. #boycottNFLShop
Reply from Nflshop2025-02-07
Hello Scott, I am truly sorry for any issues regarding this purchase, as this is not the experience we want for our fans, and an email has been sent to further assist you with this. We look forward to connecting with you! Thanks, Shane
BUYER BEWARE
I ordered a $100 e-gift card that was supposed to be delivered same-day, but was not. Two days later, I contacted their Fan Bot chat to ask for a status update and was told that the e-gift card was in great demand therefore a delay and it would be delivered "tomorrow". Tomorrow came and went and no gift card. I contacted the Fan Bot chat again and was given the same answer -wait one more day. This is a SCAM
Reply from Nflshop2025-02-01
Hello KH,
Thank you for bringing this issue to our team's attention. I am so sorry for the issues regarding your e-gift card. This is not the experience we want to provide, and I am here to assist.
I appreciate you taking a few moments to provide our team with more information. Using the details provided, I have promptly reached out to further discuss the order. I look forward to your response at your earliest convenience.
Best regards, Madison
I ordered a 200 dollar jersey that was about to sent to the wrong address. I canceled the order to place another and I got to wait 2-7 business days. Superbowl is in a week no need for the jersey then. I move from the address it has posted on website
NFL need to update its system. I clearly added the correct address on the site then it switched. I'm from South Carolina please don't move and try to order something from them. Monet has getting in the way of real Quality.NFL calm down and think about the customers..
Reply from Nflshop2025-02-01
Hello Kobe, Thank you for submitting your review and for providing the information needed to locate your order. After reviewing your order, I can understand why the order was canceled. I will be contacting you via email to assist you further. I look forward to speaking to you. Sincerely, Stacy
I ordered shirts and returned because they were too small. I elected to have funds returned to my original payment method.
I was surprised to learn I’d been issued an e-gift card. I don’t need a gift card I need my money back.
The $9.99 fee to refund to original payment method is a scheme to discourage chargebacks.
I didn’t like the additional fee but didn’t care to do more shopping at the site. After speaking to a customer service representative I was told it’s nothing they could do. This is BS. Don’t force your customers to shop at your store. You’ve lost a customer over $88.15. Terrible business management.
Update: 01/24/2025
I was contacted by a customer support representative and given a discount card to supplement the issue above. While still upset about not getting my refund, I do appreciate the courtesy Dylan provided in attempting to right the situation.
Reply from Nflshop2025-01-22
Hello Mike, We understand your frustration and apologize for the inconvenience. We have reached out to better assist with this issue. We really look forward to speaking with you and helping to make this right. Sincerely, Dylan
Crap...I will NOT ever buy anything through these guys again!! Taking two weeks to just get a hat!!!! That's ridiculous and unacceptable!! Weather my ass!! Been here in Michigan in Allen Park sitting there since the 17th of January!?! They say it's weather I call BS!!!!! 0 stars if it was available!!!! Never ever had anything take this long!!! Also says in tracking due today the 22nd, funny part is , it's not even showing it's out for delivery!!! What a clown show!! After reading all the complaints on here I am going to take this to the Better Business Bureau, because obviously there's a whole lot of apologies on here but no solutions!!!! So I will be contacting the better business beareu!!!! Apparently this organization needs to be reported immediately!!!!
Reply from Nflshop2025-01-22
Hi Brian,
We appreciate your feedback. I sincerely apologize for the inconvenience you have encountered. Please know that this is not the level of service we strive to provide to our valued customers, and I truly understand your frustration. I am more than happy to assist you with this matter. I have reached out to you via email to come to a resolution. I am looking forward to hearing back from you!
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