Your Trusted Destination for Digital Products and Services. Our mission is to offer a trusted platform for authentic purchases, ensuring transparency and a seamless experience for their daily needs.We value: Authenticity: Ensuring the authenticity and legitimacy of all products and services offeredIntegrity: Upholding transparency, reliability, and flexibility to ensure users' trust and satisfaction in every interaction.Reliability: Delivering secure transactions, prompt customer support, and authentic products, ensuring gamers worldwide can confidently indulge in their gaming pursuits hassle-free.
Written by the business, not verified by us.OffGamers (www.offgamers.com) has a 3.1 out of 5 rating on OK.one, based on 887 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Refund. Last updated 2026-10-25.
Most reviewers were somewhat happy with their experience overall. Everyday consumers generally find certain digital products, steam codes, and gift cards extremely useful when digital transactions go quite smoothly. Many people appreciate the quick delivery of specific digital items and consider this platform a very practical choice for various online purchases. Some reviewers were not happy with order processing delays and exceptionally slow customer support response times. Consumers also frequently mentioned facing frustrating issues regarding pending payments, strict account verifications, and missing refunds after purchasing items that unfortunately turned out to be completely out of stock.
Auto-generated from all reviews of this business. For reference only.Not bad! Enjoy zis
Hi RRRMAN, Thank you for your review and rating! While we are happy about a good review score from you, we would prefer if you could tell more about the good service provided and how we could improve to get a 5 Star Rating from you. If you do require any assistance or have further inquiries kindly do not hesitate to contact us via [email protected]. Thank you for your patronage, and we do hope to see you again!
Good Prices And Simple View And Direct purchase I like it A lot
Hi Sadanevo, Thank you for the review and rating. We hope you had a good experience. Rest assured we are always on the constant lookout on how do improve our website as well as our services for the convenience of our customers. We look forward to your continuous support and have a great day!
Hi there Bharath! We are glad that you enjoyed our service and the products offered on our website. We look forward to servicing you again soon and hopefully extend a 5-Star worth of service! Cheers.
can you also have the code written and not just in picture so I don't have to write it down in a translation or OCR app?
Hi Ken, Thank you for your rating and review. You are able to download the codes into the notepad/excel file in your order page where you can view the codes and this will depend on the type of digital codes you have bought. You may kindly contact us via [email protected] if you do require any further assistance regarding this or if you do require further guidance on how to do so.
Well most of the time It takes 24 hrs or more before I can have an actual resolve on my problem. I just wish the customer service 24/7 they call can actually help my concern right away because most of the time this happened when Im trying to purchase something for my game that have Events that also have Time Duration so if I need to wait for another 24hrs I wont be able to actually get that event and most of the time I end up using Different platform such as Razer instead. So this is really upsetting on those days. Sometimes I just want to quite on using this platform. However since ive been a customer for a looooong time I just thought sometime to give it a chance. I just wish u can perform better. One last thing maybe you should inform you customer about the rules of topping up Like if ur gonna buy a store credits expect that you need to wait 24hr sometimes or more
Hey there. Thank you for the rating and review. We hope you understand that OffGamers is required to comply with eKYC and AML laws in the country that we are operating in. Normally, our standard verification timeframe is within 24 hours and we do apologies for the delay. Thank you for your patience and we apologize again for the inconvenience caused.
Used it for past 2 purchases with grab pay which went smoothly, however when I wanted to make a purchase with Grab Pay again, the option no longer existed, while it still markets Grab Pay as a method for purchase
Hi Sajal! Thank you for your review and the rating. We are glad to hear that our service has been a fantastic experience for you. As for the pricing, we are always on the constant lookout on how we can improve further on that. We do appreciate the feedback and would love to see your support more in the future. Thank you!
I am a constant buyer for US-Game codes for WoW! I usually buy stacks of 5x game codes and work, today i bought a stack of 10x and all of them are already used. WTH is this!? ORDER # 20417734 (27 Nov 2020) They got no damn live-support to contact them.... so now i just lost 120$? Edit1: I have managed to talk to one of their reps, asking me proof of the codes not working... the only proof i got was the message from Blizz when trying to apply the code.... I will come with an update of what happens, if i ever get the codes replaced with working ones or a refund. Edit2: They have contacted me about the issue and given a timeframe of 3-5 days to resolve this, i will come with an update once they reach a conclusion. Edit3: Today After 4 days from when i've encountered the issue they have finished the investigation and have replaced the codes. I have not had the time to test any of the new codes yet but hopefully they all work this time. I am happy i got new codes and not just lose my money.
Hi Silviu, We are sorry to hear that you had a least than stellar experience with us. If you may kindly send us more details via [email protected] directly by email and do provide us with your account email registered, we will be able to look into this for you. Thank you very much. Edit: 2nd December 2020 Our team in charge has already received your code issue submission and they are currently working on the code issue that you have submitted. Kindly do allow them time to complete the investigation of the code issue within the stipulated time frame provided. We do assure you that we will get back to you once we have the updates available regarding this matter.
So I joined offgamers a couple of months ago. Only recently made two purchases. However both of them went into pending status after confirmed payment. This was quite inconvenient for me as a customer because now I am wary of buying from them again due to these issues. I however would commend the amazing customer service. They are quick to reply whenever there is an issue and they have been a great help to me since I joined. I have had issues with my email, and purchases. Any issues I have had were resolved within 24 hours.
Hi customer, Thank you for your review and ratings! We are sorry to hear that you did encounter some difficulties with your purchases and we do assure you that we do have a wide array of Payment Methods that are available on our checkout page for you to use - therefore if you have any payment difficulties we would kindly ask you to try a different method available. That said, we are happy to hear that our Customer Support has been helpful to you and if you do require any assistance from us - do not hesitate to get back to us again. We would be happy to help, and we do hope to see you again.
Hello Fazil! Thank you so much for your review! We do apologise that your order got delayed however rest assured that we are always on the constant lookout on improving our services towards our customers. We look forward to have your continuous support with OffGamers. Thank you and have a great day!
let me explaine first when i first use offgamer service i got some issue's, first is it takes time to give me the codes, second is when their verifying my purchase it takes 24-48hours third is they stop me from using my credit card. But now? codes are fast not talking 1-2days no more waiting that long now i can use my credit card again Good Job offgamer!!!!! im a happy customer and i will definitely recommend this to my relatives and friends!!! more power! -epalad100
Hi there! Thank you so much for leaving such a well detailed review. We want you to know that here in OffGamers, we always strive to provide the best level of service to all of our customers. This would also mean that we are constantly looking for ways to better implement our security features that is much more easy and convenient than its past iterations. We are glad that these changes has positively affect your overall experience with OffGamers and the Credit Card is now available again in your account. We look forward to continuosly serving you and hopefully the next interaction you have with us will warrant a 5-Star review instead. Cheers!
Well, they should've ask for facial ID verification BEFORE the first payment, so I dont have to cancel so many times. The karma koin will be delivered eventually, however, it'll take about 1 hour to get the code even they said their system is done with my eKYC verification. I'm using Japan's Paypal, maybe that's the reason why the delivery is so slow?
Hi Vestraks, We are sorry to hear that you did not have a great experience undergoing our verification process. This is partly due to our own due diligence to ensure that the payment details you have used solely belong to you and to mitigate the clear and present threats that come with online payments or transactions. Also, notice was given prior to the checkout page stating that the payment may require verification. Typically we will not ask you for the details unless there is a requirement for us to do so. This is done in compliance with the regulations we have to work with. This is done in the best interest in mind for us as a business, and you as our promising customer. If you would kindly provide us your email and order number affected we would be able to check on your details. Alternatively, you may contact us via [email protected] should you require any further assistance. EDIT 15/10/2020: After checking your details, we did found that the order number provided was already delivered and completed once the payment review was done. If you need any further assistance regarding your orders kindly contact us via [email protected]
overall great service,had my issues with verification and still do but it was professionally dealt with by customer support .will definitely be doing business again soon.thank you
Hello Jesse, We thank you for taking the time to share your experience with us. We are glad that you have found the service rendered by our support team to be up to your satisfaction and standards. Rest assured, we absolutely do our best to keep on improving and do hope to keep up to the highest standards. Thank you once again, for choosing us. Do stay safe!
give four star because late got my order its not because of the false of the company its my false didnt understood what to do..but now I understnd hve to follow the rules ad u will get the order in time..tq for your support my mistake nice to order with u again
Hi Mito, It is our goal to restore your confidence in our company and we hope to serve you better in the future. Thank you again, for your honest feedback. :)
This is an update to my earlier review where I was completely traumatized: The refund i requested took around 2 days (Requested Saturday posted to my account that following Monday)... not bad I guess would of been nice to get it quicker so I can whale in my game but whatever. As for the Verification Process... Well I had asked them to process my documentation and get my account ready for future purchases reguardless of the refund incase my local game card retailer is closed or out of stock. This process took about 4 days (documentation sent on a Saturday same time as refund, got the approval email Wednesday night). This is pretty bad compared to the refund but not outrages. The company has stated that they will try to work on expediting or rather speeding up with verification process. I could only hope that they really do make true on this promise to their customers.
Hello Antonio, Thank you for taking the time to share your latest input and we regret that you were called to return to update your review due to the raised concern. We are sorry for the waiting time-frame involved in the review of the documents, however to clarify, the process is typically within 24 hours provided the correct images (legible and clear) are received. Nevertheless, it would help to have the specifics of this incident in order to justify the delay. Rest assured we are constantly working on providing pleasant buying experience to all customers. We greatly value the opportunity to provide a better service to you in the nearest future. Update : Thank you for providing us with the needed details to look into this further. We shall contact you via email with an update.
Thank you to Natasha at Offgamers for being such a huge help to me. Spent at least a good hour talking me through my issues and trying to help the best she could, so I am very thankful for that. However, as a downside I am pretty upset about my order being cancelled and being forced a refund when it shouldn't have been, as I didn't prompt the refund/cancellation. So for that, I have lowered from a 4 to a 3. I still recommend Offgamers though.
Dear Chloe, Thank you very much for the review. We truly appreciate hearing from you as this will allow us to improve our services for the betterment of the company. We're glad to hear you were well assisted by our agent, Natasha. We do apologise in regards to the refund that was done forcefully however with the rise of fraud/scam cases with customers using PayPal, we have got no choice but to be very strict in verifying the orders. We do still look forward to your continuous support with OffGamers. Do drop us a chat or email at [email protected] should you require any further assistance. Thank you and have a great day.
I've been buying from Offgamers since 2015. My user status is currently Gold. This recent KYC verification has really pissed me off. I've sent the selfie photo that they asked from my mobile phone 3 times. Upload from my mobile device stated that it was successful, but their web panel stated otherwise. Live chat did not even offer me an alternative to verify my account even if I asked several times. I refused to do the selfie verification anymore. It has been a good run, but I won't be coming back anytime soon. You've lost one customer in me. --- Update (after 1 day): I sent an email to support as suggested by the rep, and they verified my account manually. I didn't have to submit additional documents anymore. Thank you for the assistance. I'll change my rating from 1 to 3. I still feel like I did not deserve to go through this ordeal.
Hi Gabotron, We hope you are doing well. Kindly accept our sincerest apologies for the unpleasant experience that you’ve had to go through. However, with the rise of fraud & scam cases, we've had no choice but to upgrade our security features. This was given a lot of thoughts before having it implemented, as we only want the best for our customers. We also like to thank you for bringing this to our attention. It will help us to improve our operations and service. Please do provide us with your order number or Account ID, so that we could further assist on your issue. Rest assured, we are doing the best we can to improve our services towards our customers. Thank you and have a great day!
An app would be great. Thank you.
Hi Bryan, Thank you for your kind suggestion and we really appreciate your idea. Rest assured we shall relay your request to the department in-charge and hopefully this can be implemented for our website in the future.
Purchased the mobile reload PIN, status marked as completed but not receive the PIN, after contact support, they replied after 1day and give the reload PIN. This kind of service definitely must be improve.
Hi mm, In regards to your order issue, it seems there is some error from our Publishers side resulting in delay of sending the SMS to your mobile phone. As we checked in your order remark, the issue has been resolved by our respective team accordingly. We do apologise for any inconvenience you faced while shopping with us. Thank you
Well, before the payment, there is no warning. Afterwards, need go through verification. 48 hours claimed, indeed almost 3 days taken. Very unfriendly system and worse than told. Anyway, only the forum is of good attitude. 2 stars for the poor contact persons trying best to take the anger due to system.
Hi GR, We would like to apologize for the experience you've had getting your order processed. Here at OffGamers, we value our customer's security above all. As we are dealing with virtual items that are extremely susceptible to scams and fraudulent transactions. Unfortunately, we have to validate all the online payments that we receive to ensure the authenticity of the transaction in order to prevent any unauthorized purchases. Please do provide us with the order number so that we could look into this matter and try expedite the process. Once again, we truly sorry for the trouble you had while shopping with us. We hope in the future we able to improve on the verification process and cut down the verification time to provide a better service experience.
My first purchase took 16 hours to complete. It's understandable since its corona time. But after first purchase. It's an instant verification. Customer support was professional ☺️ and I loved it
Hi Foozle, Thank you for taking the time to share your valuable insights. We are very glad that you had decided on providing us with the opportunity. Looking forward to many more pleasant dealings with you.
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