Money & Insurance

OneUnited Bank

ClaimedCollecting reviews

102 reviews

★★★★★

4.2102 reviews

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About OneUnited Bank

Data updated 2026-08-12

Website: www.oneunited.com
Category: Money & Insurance
Location: United States
Status: Unclaimed
Last 12 months: 101 reviews
Replies to negative: 100% (19/19)

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www.oneunited.com

About this business

OneUnited Bank is America’s largest Black-owned FDIC-insured bank. The bank is nationally noted for its use of state-of-the-art technology to create unique financial products that serve the needs of low-to-moderate income communities and historically underserved minority populations.At OneUnited, banking isn’t just a service, but a technology-driven, personalized experience to help you make informed financial decisions.Join the future of finance!The Financial Brand and American Banker featured OneUnited Bank for its innovative use of artificial intelligence and data aggregation technology to boost financial literacy, offer payday loan alternatives, improve users' financial health, and bridge nationwide economic and opportunity gaps. OneUnited Bank's national achievements have also recently been published in several publications, including Cheddar TV from the New York Stock Exchange (twice), CNN, Forbes, Fortune Magazine, CNBC’s “Squawk on the Street”, and Bloomberg.CNBC recently produced a documentary showcasing OneUnited Bank’s impact on historically underrepresented minority populations. The full episode can be viewed here.OneUnited Bank is certified by the U.S. Department of Treasury as a Community Development Financial Institution (CDFI).. This past year, we received the U.S. Department of Treasury's Bank Enterprise Award for Community Development and have been honored on eleven previous occasions.OneUnited Bank recently received the prestigious, first-annual Talent Maximization Award for Community Financial Literacy Innovation at the Investment Diversity Advisory Council (iDAC) Global Finance Summit 2024. This award recognizes OneUnited's pioneering use of technology to empower individuals from low-to-moderate income communities and historically underserved minority populations to make better financial decisions.For more than 50 years we’ve been focused on fostering better financial wellness for the communities we serve. This clarity of vision and mission is reflected in everything we do. Our goal is to unite a variety of communities to share ideas, technology, and management resources to better meet the banking needs of their communities.Learn more about our community impact HERE

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Is OneUnited Bank legit?

OneUnited Bank (www.oneunited.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and knowledgeable staff members who provide exceptional support during every banking interaction. Many people also genuinely appreciate convenient features like early paycheck deposits and helpful educational tools that make daily financial management much easier. However, some customers also noted frustrating issues regarding delayed payment processing times and unexpected overdraft fees. A few consumers expressed deep dissatisfaction concerning difficult communication with representatives and sudden, unexpected account closures. Other reviewers reported experiencing long waiting periods when trying to transfer funds between accounts or resolve urgent banking problems.

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What people say

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102 reviews matching

Shonte ChappleUnited States · 1 review · Verified · Experienced 2025-08-14 · Posted 2025-08-15

★★★★★

This is a great company to bank with

This is a great company to bank with, I've been with this bank since late last year & have had nothing but great experiences each time I contact them & when I'm using my card. This company has some wonderful Customer Service Representatives, and I enjoy banking with OneUnited. I have also referred a few friends to open an account.

Reply from OneUnited Bank2025-08-18

We're happy to hear that you've consistently had great experiences! It's wonderful to know our customer service representatives have met your expectations, and we appreciate you recommending us to your friends. Thank you for banking with OneUnited!

customerUnited States · 2 reviews · Verified · Experienced 2025-02-08 · Posted 2025-02-15

★★★★★

OneUnited Bank is a bank that helps…

OneUnited Bank is a bank that helps lower income individuals learn financial independence. The bank offers tools such as autosave and money management. Money management allows you to track all your accounts, including your 401k, online banking, investments, and Roth IRA in one place, so you can track your money. It also offers budgeting help to make budgeting easier. I'd rate this bank a 9.5 out of 10.

Reply from OneUnited Bank2025-02-18

Thank you for the amazing feedback! We're so glad you're benefiting from our financial independence tools. We're constantly working on new features and improvements, so your input is really appreciated. It's feedback like this that fuels our commitment to continue improving and expanding our services.