Always friendly and competent customer…
Always friendly and competent customer support
Reply from Paper Mart2026-05-14
Thanks Katarina, we appreciate you being such a loyal customer with Paper Mart.
About Paper Mart
Data updated- Website
- www.papermart.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (7/7)
Do you own Paper Mart? Claim this profile for free and start replying to reviews.
About this business
At Paper Mart, we pride ourselves in being the largest and most complete discount retail and industrial packaging supply company in the United States. With over 26,000 items listed on our website, our goal is to sell the best for less by offering low prices to everyone, same day shipping, and excellent customer service. Paper Mart is a 4th generation family owned and operated business. Established in 1921, we have been in business for nearly 100 years and online since the 1990's! Our specialties include retail and industrial packaging, arts and crafts supplies, gift wrapping products, and wedding/event supplies. We have a huge inventory of craft supplies, tulle, ribbon, gift wrap, industrial supplies, and much more!
Is Paper Mart legit?
Paper Mart (www.papermart.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers consistently mention that orders arrive quickly and safely, highlighting the impressive delivery service and neat packaging. Buyers love the extensive selection of beautiful ribbons and boxes, noting that everything is even better in person. Shoppers find the website straightforward to navigate, making the ordering process smooth while offering very competitive prices. Though some customers mentioned that shipping fees can occasionally feel quite expensive for smaller purchases, they still appreciate the overall product quality. A few people also noted occasional challenges with return policies or handling issues regarding specific delivery carriers.
Auto-generated from all reviews of this business. For reference only.What people say
Good all around experience
Products were as advertised and many colors were available. My order was filled correctly and shipped promptly.
Reply from Paper Mart2026-05-13
We're so happy you had a great first experience with Paper Mart! We look forward to serving you again soon.
best customer service
Papermart truly has the best customer service. Anytime I have a question or anything order related they answer quickly, knowledgeably and kindly. I own a bakery and a lot of items have been OOS lately but every time I call they let me know when the expect them in, or offer me alternatives.
Reply from Paper Mart2026-05-13
Your feedback means the world to us, Suzzanne. We appreciate you being such a loyal customer with Paper Mart.
Order came promptly and correctly
Reply from Paper Mart2026-05-13
Your satisfaction is our top priority. Thank you for choosing Paper Mart—we truly appreciate your business.
easy to order quick delivery great…
easy to order quick delivery great satin ribbon
Reply from Paper Mart2026-05-12
Your feedback means the world to us. Thank you for being a valued part of the Paper Mart family.
I used to get white plastic bags
I used to get white plastic bags. I don't see them anymore. Do you have that color anymore? Respectfully Yolanda Martinez,
Reply from Paper Mart2026-05-11
Thank you for your message. We do not see any white plastic bags that were ordered with us on your account. Someone will be reaching out to further assist you.
Love the super-fast shipping!!
Reply from Paper Mart2026-05-11
We’re so happy your order arrived quickly! We appreciate your business and look forward to serving you again soon!
Thanks for the easy purchasing process…
Thanks for the easy purchasing process and fast shipping.
Reply from Paper Mart2026-05-11
We're thrilled to have met your expectations. Looking forward to serving you again soon!
It took two weeks to get my order and…
It took two weeks to get my order and they shipped each roll of ribbon individually. One of the ribbons I ordered was cancelled so I ended up having to order a replacement on Amazon at the last minute.
Reply from Paper Mart2026-05-08
Thank you for sharing your experience. We want to try to make every interaction positive. We’ll reach out soon to see how we can help.
As pictured
As pictured, cute ribbon it looks great on my project!
Reply from Paper Mart2026-05-08
We're so happy you had a great first experience with Paper Mart! We look forward to serving you again soon.
Love products but shipping is extreme
Reply from Paper Mart2026-05-07
Thanks for being a fan of our products. Regrettably, elevated fuel fees have impacted transportation costs, which must be factored in when our service providers are determining the shipping charges.
You always have what I am looking for!
You always have what I am looking for!! Don't know how you all do that! But KEEP doing it!
Reply from Paper Mart2026-05-07
We're so glad you love Paper Mart; we appreciate your business!
Ease of access
Reply from Paper Mart2026-05-07
We're thrilled to have met your expectations. Looking forward to serving you again soon!
The buying experience was great
The buying experience was great, I had a first time promo I tried to use and it said it expired so that was unexpected since it worked a week before then not to purchase just to make sure it was active. I didn’t know the first time promos expired before purchase as it didn’t include an expiration. The products are high quality and the bulk sizes are great though. The only problem is the shipping company destroyed the box and most of the contents were gone by the time it got to me. It’s not necessarily on paper mart, just who they are working with in shipping and the fact the shipping company is breaking and tearing boxes to the point that the contents are falling out. It’s better than nothing but it is unfortunate. Other than that paper mart is great! The experience was great too just the shipping which is kind of out of their control and more on shipping company.
Reply from Paper Mart2026-05-07
We’re so sorry about the damages to your parcel in shipping and appreciate you for sharing the experience. We’ll contact you soon to get more details.
Great quality and it arrived in ample…
Great quality and it arrived in ample time.
Reply from Paper Mart2026-05-07
We're so happy you had a great first experience with Paper Mart! We look forward to serving you again soon.
They have a diverse collection of items…
They have a diverse collection of items but note that shipping to the East coast was lengthy.
Reply from Paper Mart2026-05-06
Thanks for being a fan of our products. Looking forward to serving you again soon!
High Quality Ribbon
I make ribbon leis and Paper Mart has high quality satin ribbon. They are my go-to every year around graduation time for various colors.
Reply from Paper Mart2026-05-06
Thanks Darlene, we appreciate you being such a loyal customer with Paper Mart.
This gold mailer is everything!
I just wrote a book on generational wealth and my customers love the gold mailer. I bought and bulk from Paper Mart, and don’t regret it. The best quality and price I found on the Internet! Staff is very courteous and responsive.
Reply from Paper Mart2026-05-06
We're so happy you had a great first experience with Paper Mart! We look forward to serving you again soon.
Staff was helpful and order arrive on…
Staff was helpful and order arrive on time and correct.
Reply from Paper Mart2026-05-06
We're so happy your order arrived quickly! Looking forward to serving you again soon!
Everything about PaperMart is AMAZING
Everything about PaperMart is AMAZING! Shipping is super fast and efficient, product quality is INCREDIBLE! Customer Service is fast and responsive. I have been a PaperMart customer for over 15 years and have not been disappointed!
Reply from Paper Mart2026-05-05
We’re so glad you love Paper Mart! We appreciate you being such a loyal customer with us!
Cyber.Florist
ClearBags
Berlin Packaging
Card Depot
interplas® - (International Plastics)
Parts Town
Upwork
Jobs2Careers