For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Legal Services & Government

Passports and Visas.com

ClaimedCollecting reviews

200 reviews

3.2200 reviews
Write a review

About Passports and Visas.com

Data updated
Website
www.passportsandvisas.com
Category
Legal Services & Government
Location
United States
Status
Unclaimed
Last 12 months
52 reviews
Replies to negative
1% (1/87)
Do you own Passports and Visas.com? Claim this profile for free and start replying to reviews.

About this business

Passport Renewal • Lost, Stolen Damaged Replacement • New Adult Passport • Child Passport • Passport Pages • Name Changes • China Visas • E-Visas

Written by the business, not verified by us.

Is Passports and Visas.com legit?

Passports and Visas.com (www.passportsandvisas.com) has a 3.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Legal Services & Government and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 40% give 1 star; The business has replied to 1% of negative reviews; 52 of them were added in the last 12 months. Last updated 2026-08-11.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers generally find the staff professional and incredibly helpful, frequently praising specific team members for making the stressful passport renewal process smooth, simple, and efficient. Many people also appreciate the remarkably fast turnaround times and the clear communication provided throughout the entire service journey. However, some customers also noted severe difficulties regarding communication, experiencing unreturned calls, full mailboxes, and completely unanswered emails when trying to reach out. People frequently experienced prolonged unexpected delays and felt thoroughly ignored when attempting to contact support for urgent status updates on their important documents.

Auto-generated from all reviews of this business. For reference only.

What people say

糟糕的!

糟糕的!!由于护照没有到达,我不得不在几天后更改航班。 尽管他们承诺会回复我,但我没有收到公司的任何消息。他们几乎一周都没有接电话,我打了 10 多次电话,并花了几个小时与他们的自动人工智能系统交谈,该系统没有给我任何信息,没有答案,也没有现场人员。

很少甚至没有沟通

很少甚至没有沟通,很多步骤都过时了,比如书价。我只收到过一次对我的电话或电子邮件的回电。进行文件前检查完全是浪费时间,因为我在预约之前所做的错误从未得到纠正。由于需要盲目相信有人实际上会收到我的信息,所以我在整个过程中感到压力很大。我不会再这样做了,尤其是对于第一次这样做的人。

优质的服务

非常简单的过程。 和我一起工作的团队成员米斯蒂非常出色。 超级有帮助。反应灵敏,及时解决我提出的问题,并随时向我通报情况。她/他们在不到 1 周内更新了我的护照并返还了我的护照。 它很昂贵,但我需要速度。我很感激。

我取消了购买并且已经……

我取消了购买,并等待了几个月的退款。早期我实际上会和一个人交谈,现在他们有一个自动化的客户服务应用程序,该应用程序很糟糕并且没有帮助。它也不会将您与真人联系起来。这是我在一家公司经历过的最糟糕的经历。

交付到错误的地址

我儿子的护照被送到了错误的地址,因为联邦快递运输标签上的地址错误。这对公司来说是一个巨大的错误,可能会导致他的旅行脱轨。我只是通过检查跟踪号码才知道它已交付。然后我不得不在我的邻居周围走走,谢天谢地,一个好邻居拥有它并给了我它。

据我所知,正面评价都是假评价,将其与该公司的 Facebook 个人资料进行比较,看看真相

我订购了 10 天的护照更新,30 天后我仍然没有收到。他们借口说政府关门正在影响它,但实际上国务院证实,他们一开始就没有向他们发送过任何东西,他们声称他们是在9月3日发送的,现在是10月3日,而政府关门发生在10月1日。当您查看 Facebook 个人资料评论时,您会意识到这很可能只是一个彻头彻尾的骗局。

每一分钱都值得

超出预期! 收到护照的速度比预期的要快,电话和亲自协助都是即时的,非常有帮助。我的体验唯一可以改进的是,当填写好的美国护照申请通过电子邮件发送给我供我打印和签名时,有一些不正确的信息需要我涂掉并更正,例如我的出生日期和婚姻状况。

People also looked at