Paula's Choice Skincare - US and Canada At Paula's Choice, our mission is to help you find the best for your skin, whether you use our products or someone else's.MissionAt Paula's Choice, our mission is to take brilliant care of your skin whether you use our products or someone else's!Paula's Choice products are fragrance-free, contain no added dyes, and clinically proven non-irritating. We've never tested our products on animals and we're an officially certified member of the Leaping Bunny Program.The Beautypedia Reviews section of Paulaschoice.com is the definitive online source of reliable, in-depth researched information on cosmetic products. You'll find thousands of candid, research-supported reviews from international best-selling beauty author Paula Begoun and the Paula's Choice Research Team. You'll enjoy access to detailed, scientifically validated cosmetic critiques you won't find anywhere else online!Company OverviewSince 1995, we have been committed to a unique combination of research, reviews, and ongoing product development. Women and men all over the world turn to us for objective, balanced, and documented information about what works and doesn't for skin.
Written by the business, not verified by us.
Is Paula's Choice, LLC - US and Canada legit?
Paula's Choice, LLC - US and Canada (www.paulaschoice.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-05.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the skincare items and the professional, personalized guidance offered by knowledgeable staff members during consultations. Consumers also emphasize that the support team is consistently responsive, friendly, and efficient when handling shipping problems, lost packages, or general order inquiries.
Some reviewers were not happy with product performance, mentioning occasional packaging leaks, formula changes, or items that did not deliver expected results. A few people also felt that reaching customer support could take longer than expected or that representatives occasionally lacked detailed information on specific products.
Auto-generated from all reviews of this business. For reference only.
What happened to this company? I am a loyal customer and it won’t take my sign in or PW. When I choose the option to check out with a one-time code and the code is sent to my email, it doesn’t work! There used to be an option to check out as a guest but that’s gone. I call the number on the website and have been on hold for over 10 minutes all while hearing how important my call is to them! Pathetic customer service. I will buy a different brand from Nordstrom from now on.
Reply from Paula's Choice, LLC - US and Canada2025-10-20
We apologize for the delay in response. We are sorry to hear about your experience trying to access your account as well as trying to get in contact with our customer service line. During the holiday months, there can be a bit of a delay due to an influx of clients reaching out. We appreciate your loyalty and hope to assist you in the future with your skincare needs. We'd like to remind you that we are also available via chat when our phone lines are a bit busier than usual.
I was sent the incorrect product, emailed customer service Australia and NZ and received a response and a new order within 1 day! Very impressed with my experience with Paula's Choice.
I love Paula's choice I have been using it for almost 5 years and I'm currently in my early twenties. I stand by all the products and trust me I've bought a lotttt. It works and it's effective and I'll forever keep using it and recommending to everyone I know!
I have been a faithful customer for many years. Paula's Choice is the best. They provide education and results. They have something for everyone. Keep up the good work!
I tried returning stuff but I have to pay shipping and handling that's ridiculous it costs more 14.50 to ship and the product was 19$ come on you guys need to do better temu doesn't charge lady time I order from you guys
Reply from Paula's Choice, LLC - US and Canada2025-06-24
Thank you for your review. We're sorry to hear about the cost of shipping your item back to us. We have a new feature on www.PaulasChoice.com as of 2025, which allows our customers to request a return online. Once submitted, our team will personally review your request. If you have any questions, please don't hesitate to reach out and speak to our Client Service team. You can contact us at [email protected] any time to discuss further, and we would be more than happy to help.
The company's help support staff Hannah is quick to respond with detailed and easy to understand intructions. She also did not ignore that there are other products (not Paula's Choice) that I want to include in my routine.
Paula's choice -- cruelty-free and great for my skin!
Paula's choice has agents who will set you up with a personalized skin care regimen. Many skin care companies do not offer that service. I don't understand why; they offer so many great-sounding products, and even tho they often have basic kits, sometimes there may be additional products that suit your needs. This is what Paula's choice did for me. Also I needed to reorder some products and had a question. I chatted with an agent; she both understood and answered my question promptly. The info she gave enabled me to take advantage of major discounts. And last but certainly not least, the products are cruelty-free and make my skin look and feel great!
First class customer service, high quality products
The products I have sampled such as the peptide booster, 2% bha, and mandelic acid exfoliants have been well tolerated by me and sit well with my serums and moisturizers from other brands. Kim in customer service helped me with an ordering issue and went above and beyond what I would have expected from any other company. Will definitely remain a loyal customer.
A quick and easy remedy for an issue I didn't think could be fixed. I was treated with kindness and respect, which has always been the case in my interactions with Paula's Choice team members.
I discovered Paula's Choice less than a year ago and I absolutely love their products. They are honestly the best I have tried in my life (and I have tried sooo many). I have combination skin that would get so very oily and I had extremely large, congested pores that were highly noticeable. I also had quite dull skin that made me look tired. I now get compliments on how great my skin looks; soft, clear, balanced complexion, barely oily, my pores are barely noticeable except a couple on my nose, almost zero congestion on a daily basis. Seeing the difference in my skin has boosted my self esteem so much that I'm actually happy to go without makeup and still feel pretty. At first I thought some of the products were a little expensive but because they work so well, I'll definitely keep buying them. My favourite product so far is the Invisible Moisture Gel. It hydrates my skin without feeling greasy and gross. It absorbs in straight away, makes me feel soft and refreshed and has niacinimide in it as well which is a bonus. The customer service I have received has also been amazing. They email back quite quickly and help in any way they can and I feel that they truly do care for their customers. The shipping speed is also quite good in my opinion (I'm located in Australia). I highly recommend this company.
Service is professional, friendly & very helpful.
Paulas Choice is one of a very select few brands I can use with my sensitive, rosacea, reactive skin.
They have a fantastic returns policy too.
Keep up the GREAT work!
Ever since finding Paula’s choice products I’ve never looked back. My mom constantly asks me to repurchase for her. I love that their products work well for all skin types. Customer service is on point! Shout out to Briana for coming through for me when I had delivery issues! My face has been acne free, and extremely smooth from using that BHA, holy grail I tell you! Thank you for making such excellent products. I’ve upgraded in life, I’m a physician now and can start splurging on some of those serums I’ve been eyeing since like 7 years ago. lol.
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