Paula's Choice Skincare - US and Canada At Paula's Choice, our mission is to help you find the best for your skin, whether you use our products or someone else's.MissionAt Paula's Choice, our mission is to take brilliant care of your skin whether you use our products or someone else's!Paula's Choice products are fragrance-free, contain no added dyes, and clinically proven non-irritating. We've never tested our products on animals and we're an officially certified member of the Leaping Bunny Program.The Beautypedia Reviews section of Paulaschoice.com is the definitive online source of reliable, in-depth researched information on cosmetic products. You'll find thousands of candid, research-supported reviews from international best-selling beauty author Paula Begoun and the Paula's Choice Research Team. You'll enjoy access to detailed, scientifically validated cosmetic critiques you won't find anywhere else online!Company OverviewSince 1995, we have been committed to a unique combination of research, reviews, and ongoing product development. Women and men all over the world turn to us for objective, balanced, and documented information about what works and doesn't for skin.
Written by the business, not verified by us.Paula's Choice, LLC - US and Canada (www.paulaschoice.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the skincare items and the professional, personalized guidance offered by knowledgeable staff members during consultations. Consumers also emphasize that the support team is consistently responsive, friendly, and efficient when handling shipping problems, lost packages, or general order inquiries. Some reviewers were not happy with product performance, mentioning occasional packaging leaks, formula changes, or items that did not deliver expected results. A few people also felt that reaching customer support could take longer than expected or that representatives occasionally lacked detailed information on specific products.
Auto-generated from all reviews of this business. For reference only.I love Paula’s choice products. I ordered and my order was missing a product. I called and they were able to resolve it with ease and sent a replacement.
Thank you so much for your review! We're glad to hear that were able to resolve your concern with ease. Please feel free to reach out with any other questions or concerns.
I have been buying Paula's choice products from the very beginning , when it was called Paula's select and Paula Begoun wrote books and sold big sizes of products, also make up . I have learned so much from her. Lately I cannot recognize the company, I know she sold the company and I do still use some of the staples. The products are now very expensive, and there are so many that it gets confusing. Paula at the very beginning she used to praise simplicity.I still use some of their products that are staples for me, but I am also buying from other companies now.
Thank you for your review, Claudia. We truly appreciate your feedback and will share it with our internal teams. We strive to keep prices as affordable as possible. Over the years, costs for manufacturing, ingredients, shipping, and basic operations have increased. What hasn’t changed is our commitment to providing effective, safe, and high-quality products that deliver real results. We understand that price increases can be challenging, especially for long-time customers. To help offset costs, we encourage you to join our Loyalty Program and take advantage of the frequent discounts we offer. While we understand if you explore other brands, we hope these savings make a difference and show how much we value your support.
They have great products and effective.
We're glad to hear that you've seen great results from using our products. Thank you for your review!
The products are high quality. I appreciate the instructions online on how to use the products. Customer service was great when I had an inquiry.
We're glad you enjoy using our products, and that you found the information on our website helpful. Thank you for sharing your experience.
Great products and even better customer service
We're glad to hear that you've had a great experience. Please feel free to reach out to us, anytime!
They are cruelty free, not overly expensive. They are effective and provide great information about their products.
Thank you so much for your review. We appreciate you taking the time to share your experience with us!
My experience with Paula’s Choice customer service was truly outstanding. Briana was incredibly patient, knowledgeable, and kind throughout our conversation. She understands my situation and even went above and beyond to offer a thoughtful one-time courtesy solution that completely resolved my concern. It made me feel valued as a customer, and it showed that the company genuinely cares about people, not just purchases. Experiences like this are why I trust Paula’s Choice and will continue recommending their products and service to my friends.
Thank you so much for sharing your experience. Our team is happy to help, and we are honored to have your trust. We're always here to help if any other questions or concerns come up.
Speedy customer service that addressed the issue at hand.
We're glad to hear it. Thank you for your review!
I needed help with an order I placed and received awesome customer service from David. Without my order ID, he quickly put my mind at ease by locating it for me, identified the issue and resolved it quickly. It was a very pleasant experience talking to David.
Thank you for your review. We are happy to hear about your experience, and that your concern was resolved quickly!
Very quick and efficient service from a great company.
We appreciate your feedback! We are happy to hear that we were able to assist you in an efficient and timely manner.
Wonderful products. Noticed improvements with a few days. Skin smoother and fresher. Customer service is great, staff very knowledgeable and helpful about products.
We are happy to know that you are noticing improvements after a few days and that you had a great experience with our team! We appreciate your support, and don't hesitate to reach out anytime!
My Paula’s Choice rep Patty was very helpful and resolved my issue quickly. I have used Paula’s Choice products for about 20 years and they are practically all that I use in the area of skin care.
We are happy to hear about your customer service experience and we appreciate your continued support throughout the years!
Excellent products, reasonable prices, autoship setup is easy and changes on shipments are great options.
We appreciate your feedback and hope you continue to enjoy our products!
I had a concern about one of the products I received and Paula's Choice responded quickly and explained the process. They also replaced the product I was questioning without me even asking, so that put my mind at ease.
Thank you for your feedback! We are happy to hear about the great customer service you received.
I have always received stellar, helpful customer service, especially today, from Alison. I called to see what the tariff or shipping cost would be for my VIP free product. The company waived all costs. I am so grateful. I’ve been a loyal customer since the beginning of the brand. My sensitive skin is in amazing condition, thanks to the fantastic products. I purchase from Canada and am looking forward to ordering from the Canadian website, once it’s up and running. The products are unscented, easy to understand, not animal tested, and effective. I am a customer for life.
We appreciate your comments! We are happy to hear about the wonderful customer service experience you had and thank you for your continued support!
Thank you for your comment!
Great products , great service.
Thank you for your feedback! We hope you continue to enjoy our products and don't hesitate to reach out to our team with any questions you may have along the way!
I sent in a request for a prepaid label to return product that leaked in transit. The request was sent on the Saturday before Christmas. I didn’t think I would receive a response before the holiday. Not only did I receive a response two days before Christmas, but they are sending me new product and I do not have to return the damaged item. Merry Christmas and thank you Paula’s Choice!
Sorry for the delay in response! We are happy to hear about the great experience you received from our customer service team.
Paula's choice has been the only cure for all my skin issues. My skin looks the best it's ever been. Customer service is also top tier
We are sorry about the delay in response! We appreciate your feedback and hope that you are still loving your products.
I received a sizable order but one item was missing. I contacted Paula's Choice through their chat box, which turned it into an email since PC was closed when I reached out. It took a couple of days but I received a friendly and professional email that a new order had been placed for me to fulfill the missing item. I appreciate their excellent customer service system and that they will complete my order at no cost to me.
We apologize for the delay in response! We are happy to hear that your issue was resolved friendly and professionally. Please don't hesitate to reach out if you encounter any other issues in the future!
100 reviews matching
Fragrance Outlet
smooche
FragranceMarket.com
FragranceNet
Glo Melanin
Hairqare
Glossier
Froya Organics