Paula's Choice Skincare - US and Canada At Paula's Choice, our mission is to help you find the best for your skin, whether you use our products or someone else's.MissionAt Paula's Choice, our mission is to take brilliant care of your skin whether you use our products or someone else's!Paula's Choice products are fragrance-free, contain no added dyes, and clinically proven non-irritating. We've never tested our products on animals and we're an officially certified member of the Leaping Bunny Program.The Beautypedia Reviews section of Paulaschoice.com is the definitive online source of reliable, in-depth researched information on cosmetic products. You'll find thousands of candid, research-supported reviews from international best-selling beauty author Paula Begoun and the Paula's Choice Research Team. You'll enjoy access to detailed, scientifically validated cosmetic critiques you won't find anywhere else online!Company OverviewSince 1995, we have been committed to a unique combination of research, reviews, and ongoing product development. Women and men all over the world turn to us for objective, balanced, and documented information about what works and doesn't for skin.
Written by the business, not verified by us.
Is Paula's Choice, LLC - US and Canada legit?
Paula's Choice, LLC - US and Canada (www.paulaschoice.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the skincare items and the professional, personalized guidance offered by knowledgeable staff members during consultations. Consumers also emphasize that the support team is consistently responsive, friendly, and efficient when handling shipping problems, lost packages, or general order inquiries.
Some reviewers were not happy with product performance, mentioning occasional packaging leaks, formula changes, or items that did not deliver expected results. A few people also felt that reaching customer support could take longer than expected or that representatives occasionally lacked detailed information on specific products.
Auto-generated from all reviews of this business. For reference only.
I love Paula's Choice and have been a customer for over a decade. The products are great and they have a large selections to pick from. I have gotten good support when I had questions, returns or just wanted a little more help. I have combination skin and am now getting older, so have a wide range of issues that need addressing- and I am able to find good advice on picking exfoliants, moisturizers and treatments- and the Skin Restoring sunblock is to die for!
Reply from Paula's Choice, LLC - US and Canada2026-05-05
We appreciate your review, thank you so much. We're glad that you enjoy our selection of products, and that we were able to help with any questions that came up for you. We love Skin Restoring, too! Thanks again and please reach out to us anytime.
The Customer Service was excellent, especially for people like me who have been a 30 year Customer! I highly recommend this company and their products, as they are effective. The only issue I have had is with pumps that do not work, and that was resolved very quickly.
Reply from Paula's Choice, LLC - US and Canada2026-05-05
Thank you so much for you review! We're glad to hear that the pump issue was resolved. We're also very honored that you've been a customer for 30 years! Thank you for reaching out to us, and please let us know if you have any other questions.
X I called several times to get some one to answer the phone.
The person that answered did not have information regarding other product.
Reply from Paula's Choice, LLC - US and Canada2026-04-15
We're so sorry to hear that you had difficulty connecting with us, and once you did, the information you were hoping for wasn't available. We'd love to discuss this in more detail and have sent you a request to learn more. Thank you for your patience and we hope to assist you soon.
Excellent call. David helped me locate the item I had been searching for and took my order over the phone. Sounded as if he enjoys his job. I appreciate that.
Reply from Paula's Choice, LLC - US and Canada2026-04-15
Thank you for your review. We're so glad to hear that you had a great experience when reaching out to our team. We're always happy to help!
Very informative and knowledgeable about the products. Provided me with an email following our discussion and outline what products I should use am and pm
Reply from Paula's Choice, LLC - US and Canada2026-03-25
Thank you for your review! We're happy to hear that you received a consultation and a follow-up email afterwards. Along the way, please feel free to reach out and ask any questions you may have. We're always here to help!
The products are lovely to use and beautifully packaged but wildly overpriced. Which is one reason a bunch of companies (The Ordinary, "Geeks & Gorgeous" and etc.) have sprung up to sell effectively the same active ingredients.
Their rewards program feels like an utter scam. In the years I've been a member, or insider or whatever they call it, I've never accrued enough points to apply to a purchase...yet I'm always **just thisclose** to becoming a VIP or whatever they call it and actually getting a reward. I really need to unsubscribe from their emails so I'm not tempted anymore. Their products are budget busters.
Reply from Paula's Choice, LLC - US and Canada2026-03-25
Thank your for your review. We completely understand your frustration around pricing as it's changed over time. What has remained the same, is our goal to bring reliable, peer-reviewed published research, in addition to breakthrough science, to skincare and to more people at an accessible price—without cutting corners. At Paula’s Choice, our pricing continues to reflect real science, rigorous testing, and a commitment to making next-level skincare available to as many consumers as possible. If you’re wondering what’s right for your routine, our Client Service team is always here to help. We would love to help streamline your routine and find you the best deals possible, while also helping you become a VIP! We would be honored to speak with you, anytime.
Paula's skin products are some of the best I have used, and the prices for the products are reasonable. My only complaint is that it sometimes takes weeks before the products are shipped and delivered.
Reply from Paula's Choice, LLC - US and Canada2026-03-25
We're sorry to hear that your order took so long- unfortunately, we have had carrier delays recently due to various factors, one being weather which had an impact on their overall network. This made it appear as though the order hadn't shipped, even though it had. We're so sorry for the confusion. In any case, we're always happy to do what we can to assist. We're so glad to hear that you enjoy using the products and find that the prices are reasonable. Thank you for your review!
I Needed to call customer service about an issue with my order and they helped me quickly and were very professional.
Reply from Paula's Choice, LLC - US and Canada2026-03-25
Thank you for your kind review! We're glad to hear that the assistance you received was quick and professional. Please feel free to reach out to us if you have any other questions or concerns!
Excellent customer service when there was a mishap with my shipment. I didn’t realize it was being sent to an old address, but the customer service team quickly resolved the issue by submitting a replacement order to the correct address at no cost to me. They were friendly, helpful, and professional throughout the entire process. I truly appreciate their prompt and courteous support!
Reply from Paula's Choice, LLC - US and Canada2026-03-05
Thank you so much for your kind words! We hope you enjoy your products, and let us know if you have any questions or concerns now, or in the future!
I am new to skin care and these products work well! I took advantage of their free phone consultation after making some rookie mistakes with other products. Patty helped me find the right products to address my concerns. She was helpful, patient, and knowledgeable.
Reply from Paula's Choice, LLC - US and Canada2026-02-27
Thank you so much for your kind words! We are so happy that the products suggestions from our Private Consultant member Patty are working for you. We hope you continue to enjoy them, and know that we are here for you every step of the way!
A large selection of good products and lots of helpful information
A large selection of good, very well-researched products. And lots of very helpful information and resources to help the users.
Reply from Paula's Choice, LLC - US and Canada2026-02-27
Thank you for your kind words! We are so pleased that you are happy with the products and information Paula's Choice provides. We hope you continue to enjoy both, and let us know if we can ever be of assistance.
Great customer service by Kim and solving my inquiries about my order. Definitely buy from this brand great prices and discounts they won't disappoint.Also they actually respond to emails. Lastly become a member to get discounts. 😉💕
Reply from Paula's Choice, LLC - US and Canada2026-02-18
Thank you so much for your review! We’re glad Kim could help resolve your order questions and that you enjoyed the pricing and member discounts. We truly appreciate your support and recommendation!
The consultants are so knowledgeable and easy to talk to! I am only two weeks in and I can already see noticeable improvement in my skin!
Reply from Paula's Choice, LLC - US and Canada2026-02-18
We’re thrilled to hear you’re already seeing improvements and that our consultants have made the experience helpful and informative. Thank you so much for the kind words!
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