Paula's Choice Skincare - US and Canada At Paula's Choice, our mission is to help you find the best for your skin, whether you use our products or someone else's.MissionAt Paula's Choice, our mission is to take brilliant care of your skin whether you use our products or someone else's!Paula's Choice products are fragrance-free, contain no added dyes, and clinically proven non-irritating. We've never tested our products on animals and we're an officially certified member of the Leaping Bunny Program.The Beautypedia Reviews section of Paulaschoice.com is the definitive online source of reliable, in-depth researched information on cosmetic products. You'll find thousands of candid, research-supported reviews from international best-selling beauty author Paula Begoun and the Paula's Choice Research Team. You'll enjoy access to detailed, scientifically validated cosmetic critiques you won't find anywhere else online!Company OverviewSince 1995, we have been committed to a unique combination of research, reviews, and ongoing product development. Women and men all over the world turn to us for objective, balanced, and documented information about what works and doesn't for skin.
Written by the business, not verified by us.Paula's Choice, LLC - US and Canada (www.paulaschoice.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the skincare items and the professional, personalized guidance offered by knowledgeable staff members during consultations. Consumers also emphasize that the support team is consistently responsive, friendly, and efficient when handling shipping problems, lost packages, or general order inquiries. Some reviewers were not happy with product performance, mentioning occasional packaging leaks, formula changes, or items that did not deliver expected results. A few people also felt that reaching customer support could take longer than expected or that representatives occasionally lacked detailed information on specific products.
Auto-generated from all reviews of this business. For reference only.The account was pulled up and ready to be looked at at the time of my call. No fumbling trying to pull it up. Also Pat was able to expedite the sending of the new product even though it was the postoffices fault.
Incredible customer service and great products
I ordered the Lip Booster and every time I would open the cap, the product would come oozing out on its own and would leak through the bottom of the cap all over my purse. Left a huge mess and wasted a lot of the product. I let customer service know and they sent me a new tube that did exactly the same thing. I can’t use it because it oozes everywhere and makes a huge mess. Total waste of money.
Customer service was so great. Friendly, timely, went out her way
Great, quality skincare products that work. Outstanding customer service. I had an issue with locating my order so I reached out to customer support. I received response via email in a timely manner, with a potential problem solving solution. However, I was able to find my order and no longer needed help.
Their products are excellent and the advice is helpful. Their online free consultations are definitely worthwhile. I sent a follow-up question and got a response the following day. I have used their products for many years, with the specific products changing as my skin care needs change with age.
Thank you for having a consultation with our team! We're glad to hear that it was a great experience. Please feel free to reach out to us any time with any other questions or concerns.
Brianna is an awesome customer service representative! She helped me with an issue that I did not think could be resolved but she did resolved it effortlessly. This company provides excellent customer service. This is the first time I’m trying their products so I cannot speak on those just yet, however, I expect that the products will be excellent as well.
We're so happy to hear about your experience. Thank you for reaching out! We hope you enjoy the products.
Love Paula's Choice products! Never had an issue with shipments, but did for the first time in almost a year. Called customer service and it was taken care of right away.
We're sorry to hear that you had an issue with your shipment, but we're always here to help. Thank you for reaching out to us!
I've had a great experience with Paula's Choice. Their products have made a noticeable difference in my skin, and they truly deliver the results they promise. The quality is excellent, and their customer service has always been friendly, responsive, and helpful. I highly recommend Paula's Choice to anyone looking for effective skincare products.
Thank you so much for your review! We're glad to hear that you've seen improvements in your skin, and we're honored to have helped during your skincare journey.
I have been ordering Paula’s Choice products for over a year now and have consistently impressed with the quality. Recently I needed to contact their customer service and was really impressed by how timely and helpful they were.
Thank you so much for your kind words! It means a lot to hear that you’ve consistently been impressed with our product quality—and we’re especially glad our Customer Service team was able to support you in a helpful and timely way. If you have any further questions, feel free to reach out.
Outstanding customer service and awesome products!
Thank you so much for your kind review! We’re thrilled to hear you’re loving our products and had a great experience with our Customer Care team. Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
For the last four years I’ve exclusively used Paula’s Choice for my skin care. This was my first time needing help via customer service when my package was lost in transit. They were super kind and helpful. Glad to know their customer service is as great as their products!
Thank you for your loyalty over the past four years! We’re sorry about the lost package, but glad our team could help. It means so much to know our service matches your experience with our products—thanks for sharing! Feel free to reach out if you need further assistance.
Such a great disappointment from the unique, "Cosmetics Cop", Paula herself, that I have admired for DECADES. I bought her book. I trusted her, but not anymore. I refer to her Vitamin C Serum, at allegedly 25%; I say allegedly for a reason. I doubt it, judging from my results! I decided to try her supposedly more potent C Serum, and it is DEFINITELY not as good as the product I had been using which is a 20% Vitamin C Serum and cheaper!!! I have it two stars, begrudgingly, as it feels light and nice on the skin and pumps out as a white foam!! Super light!! I am 76 and the results I got immediately from that OTHER, superior, less expensive serum blow this one away. I received many compliments for my skin then. I figured 25% would be even better - wrong!! This serum should be called "C-Light and $". So sorry about this, Paula, a blow to the empire. So sad.......
We're sorry to hear about your experience and would be happy to assist in any way that we can. We completely understand that different textures and concentrations will work differently depending on your particular skin type, concerns, and preferences. Please reach out to us at [email protected] if you have any questions or concerns we can address.
Paula’s Choice offers quality products and knowledgeable customer support.
Thank you for your kind words! We’re so glad you’re enjoying our products and had a great experience with our Client Services team.
An honest company. Products are excellent, backed by science and do what they say they will. I really like how the products evolve and new products are available because of ongoing research. Excellent staff to assist with questions. It is pleasure to use Paula's Choice products. I have been using PC since 2006!
Thank you for your incredible 20 years of loyalty —we’re so grateful to have you with us! We’re thrilled you’re seeing results you can trust and appreciate our science-backed approach. It means so much to hear our team has been helpful along the way—thanks for being part of the Paula’s Choice community!
it’s not very common that you get clear answers but i did and i was very pleased
We're happy to hear that you received clear answers to your questions. Please feel free to reach out to us if you have others.
I’ve been a loyal customer since the product line originated.
Thank you so much for your support over the years! We hope you continue to enjoy the products.
Paula's Choice is clean and affordable. I am really enjoying all the products I have purchased over the past year.
We're glad to hear that you're enjoying the products you've purchased over the past year! If you have any questions, please don't hesitate to reach out to us. We'd love to help with your routine.
I was totally ripped off by your company. I was just charged 26.00 for a product that is 10.00 on Amazon. I will share my experience with every social media available!
We're so sorry to hear about this. We'd love to learn more, if you could contact us at [email protected]. Sometimes the size differences are not apparent while shopping, but we're not sure if this was the root of the issue. In any case, we'll be more than happy to help make sure you weren't overcharged.
I have not tried the products yet. But I've had interactions with staff and Paige (AI). I've found it's fairly easy to navigate their website and figure out what each product is and what it's supposed to do. I enjoyed the skin consultation, which helped narrow down the products in my daily regimen. I'm excited to try out these products!
Thank you for your review! It's wonderful to hear that your experience was smooth and informative overall, with the combination of PAIGE, and our in-house Client Service team. We hope you love the products and that you see great results!
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