Paula's Choice Skincare - US and Canada At Paula's Choice, our mission is to help you find the best for your skin, whether you use our products or someone else's.MissionAt Paula's Choice, our mission is to take brilliant care of your skin whether you use our products or someone else's!Paula's Choice products are fragrance-free, contain no added dyes, and clinically proven non-irritating. We've never tested our products on animals and we're an officially certified member of the Leaping Bunny Program.The Beautypedia Reviews section of Paulaschoice.com is the definitive online source of reliable, in-depth researched information on cosmetic products. You'll find thousands of candid, research-supported reviews from international best-selling beauty author Paula Begoun and the Paula's Choice Research Team. You'll enjoy access to detailed, scientifically validated cosmetic critiques you won't find anywhere else online!Company OverviewSince 1995, we have been committed to a unique combination of research, reviews, and ongoing product development. Women and men all over the world turn to us for objective, balanced, and documented information about what works and doesn't for skin.
Written by the business, not verified by us.Paula's Choice, LLC - US and Canada (www.paulaschoice.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the skincare items and the professional, personalized guidance offered by knowledgeable staff members during consultations. Consumers also emphasize that the support team is consistently responsive, friendly, and efficient when handling shipping problems, lost packages, or general order inquiries. Some reviewers were not happy with product performance, mentioning occasional packaging leaks, formula changes, or items that did not deliver expected results. A few people also felt that reaching customer support could take longer than expected or that representatives occasionally lacked detailed information on specific products.
Auto-generated from all reviews of this business. For reference only.I have used them for years and am now 80 years old. Their products are high quality and well-priced. I recently had an issue trying to sign out and their representative was knowledgeable and quickly fixed the problem.
Thank you for being a valuable Paula's Choice client. We hope you continue to enjoy the products. Please let us know if you need anything, and we're here to help!
it's simple. Paula's choice is quality products that provide real results. Their customer service team is friendly and resolves any issues you may have.
Thank you so much for taking the time to share your review. We’re delighted to hear that our products and service have met your expectations. We appreciate your support and are always here if you need anything!
My shipment was a bit delayed but I did not know what was happening. I contacted the customer support and they were super reactive and helpful. They even sent me a coupon for the inconvenience. Really impressed with the level of professionalism.
Thank for your review! We're so glad to hear that your conversation with our team was a good one, and that we were able to help. Thank you for your patience in receiving your order!
I placed an order on 1/23/26 and would of liked to receive notification on the delay of my package. I called many times and customer service was unavailable until 2/3/26 when I finally received an answer. We as paying customers should not have to wait that long on an answer for the product we purchased from Paulas Choice
We're so sorry to hear that your order was delayed, and that you had trouble reaching our team. We aim to respond much more quickly and will work to improve our response times and hopefully expand our hours of operation in the future. In the end, we are glad to see that we were able to assist.
Honestly, I've been using PC for over a year and I'm so grateful I stumbled across these products that one day. From excellent customer service, a user-friendly website, great deals, and the best skincare products I've ever come across- I'll be a loyal customer of PC forever.
We're so happy to hear that you've had an excellent experience on all fronts and we're honored to help you achieve your skincare goals. Thank you so much for your kind review!
I would recommend Paula’s Choice because I have seen real results from my own experience. The products truly work, improve my skin’s condition, and deliver visible results with regular use. I value high-quality formulas and proven effectiveness, and this brand consistently delivers that.
Thank you so much for taking the time to share this feedback! We’re happy to hear that you’ve seen great results and that our products are supporting your skincare goals.
All staff is very knowledgeable. They are patient with me and make sure I y before moving on.
Thank you for your kind words. We’re delighted to hear that our team was able to provide a great experience. We appreciate you taking the time to share this feedback!
Paula's Choice is QUALITY SKINCARE & SERVICE! I've been a long time user of Paula's Choice- and have tried many of their products. However, it's the SUNSCREEN that has me in a chokehold. I have been purchasing and using my favorite/most trusted SPF for over 8 years without fail. It's SPF/protection & Skincare in one go! I trust PC because of their commitment to educating customers. They have so many invaluable resources. I often find myself referencing their ingredient dictionary. I also have to give their customer service 10/10. They are always responsive and helpful. Have never had any issues.
Thank you for sharing this thoughtful review. We’re honored to be part of your routine, especially when it comes to essentials like sunscreen. We truly appreciate your trust over the years!
Excellent customer service! Very responsive.
We're happy to hear that we were able to resolve your concern to your satisfaction. Thank you for your review!
Everything discussed was accurate. No other interaction needed .
Thank you for your review! We're happy to hear that you found everything to be accurate and appreciate getting to speak with you.
I have used Paula's Choice for years and love the product results. I recently visited with one of their specialists, a service they provide. She was very kind and knowledgeable! I now have a comprehensive plan tailored to my specific needs.
Thank you so much for sharing your experience! We’re glad to hear that you’ve been enjoying Paula’s Choice for years and that our team was able to create a personalized plan for you. Your feedback means a lot to us! We're here to help you achieve your skincare goals.
He was amazing, truelly.
Thank you for your review! We’re glad to hear it and we're happy to help, any time.
Thank you for your review! We truly appreciate your support.
The customer service was thorough, helpful, she was kind, knew exactly how to help me . She didn’t act bothered that she had to help me and was super friendly!
We’re so glad your experience was helpful and friendly. Thank you for taking the time to tell us. We’ll share this, as it means a lot to the team. If you’d like a routine refresh or have follow‑up questions, we’re always here.
Great products, great CS, good price point, very customer-focused
Thanks so much for sharing! We’re thrilled you’re enjoying the products and felt taken care of by our team.
I’ve been using Paula’s Choice products for over a year now, and I couldn’t be happier. Not only is my skin better than it has ever been, but the brand is also incredibly professional. Every time I’ve needed help or had an issue with an order, their customer service has been fast, efficient, and genuinely helpful. It really makes a difference to trust both the products and the people behind them. Highly recommend.
Thank you for the thoughtful review and for sticking with us. It’s wonderful to hear our products and support are consistently meeting the mark. Your trust matters—and if you ever want ingredient guidance or order help, our consultants are ready to assist.
We love hearing this—it can be difficult to find the right products when you have sensitive skin. If you’d like, we can help tailor a routine around what’s working for you and suggest options to keep skin calm and comfortable. Just reach out; we’re happy to help.
I've been ordering from and using Paula's Choice products for a couple of years, never had any issues (from shopping and ordering, to shipping/delivery and the actual products themselves). In the holiday shipping madness, a bottle arrived damaged and in less than 2 hours Customer Service had a replacement shipped out. Absolutely stellar service, icing on the cake to products that I already love.
Thank you for your patience during the holiday rush. We’re glad the replacement arrived without hassle. If anything else pops up, don’t hesitate to contact us!
I didn’t receive the package, it’s been a month now. I’ve contacted support, but they claim to have a problem with the delivery and they said they would send the package again, don’t even know what that means… I asked for a refund, yet to see if they pay back.
Hi Álvaro, thank you for sharing this — we’re sorry you’ve had such a frustrating experience. This isn’t the level of clarity or speed we aim for. We’d like to review the order details and make sure you receive the resolution you’re owed. When you have a moment, please reply to the Trustpilot “Request Information” form or contact us at our Help Center so we can sort this out right away.
Love paulas choice! The customer service is ALWAYS on point!! Recommend to anyone who is looking for a great product & even better service!
Thank you so much! We truly appreciate you taking the time to share this. We love hearing that both the products and your experience with our team have been consistently great. If you ever need routine guidance, ingredient help, or order support, we’re always here for you.
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