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Shopping & Fashion

PayBright

Claimed

200 reviews

4.0200 reviews
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About PayBright

Data updated
Website
www.paybright.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Replies to negative
66% (29/44)
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About this business

PayBright is Canada’s leading installment payments platform, providing shoppers with buy now, pay later solutions at your favourite retailers online + in-store.

Written by the business, not verified by us.

Is PayBright legit?

PayBright (www.paybright.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 66% of negative reviews. Last updated 2026-08-12.

What people say

G
Gregory · 1 review · Verified · Experienced 2023-06-13 ·

It was very easy to order

It was very easy to order and set up my banking payment option Nice services

D
Deepak · 1 review · Verified · Experienced 2023-06-14 ·

Initially I had issues with this app…

Initially I had issues with this app but they fixed it later on However the response was very slow and delayed.. that is what I would think u should work on responsiveness to complaints.. hence 4 star otherwise I am very happy with the service provided

I
Inderpal · 1 review · Verified · Experienced 2023-06-15 ·

Honestly

Honestly, quick and fast service, very literally seen.

D
Dawson · 1 review · Verified · Experienced 2023-06-15 ·

Nice and convenient

L
Leila · 3 reviews · Verified · Experienced 2023-06-14 ·

Happy with my purchase

The process of purchase was clear and smooth, I had some problems with my bank but the agent from PayBright helped me a lot patiently.

J
Joe · 1 review · Verified · Experienced 2023-06-14 ·

Fast and easy

Fast and easy. No hustle

S
Steve · 1 review · Verified · Experienced 2023-06-11 ·

Thanks PayBright!

Always a great experience with PayBright.

R
Ramakrishna · 2 reviews · Verified · Experienced 2023-06-10 ·

Easy approval process and effective way…

Easy approval process and effective way ti buy appliances (More so, for 0% or low or affordable interest rate).

R
Robert · 4 reviews · Verified · Experienced 2023-06-13 ·

Excellent experience

D
Dwight · 1 review · Verified · Experienced 2023-06-13 ·

One word simplicity!

B
Ben · 1 review · Verified · Experienced 2023-06-09 ·

Great experience

Great experience! Thank you.

A
AURORA · 1 review · Verified · Experienced 2023-05-23 ·

The staff were helpful

N
Nicole · 3 reviews · Verified · Experienced 2023-06-10 ·

So easy!

So easy! The process was incredibly simple and quick and with zero % financing, what's not to love?

N
Nathalie · 1 review · Verified · Experienced 2023-06-06 ·

Lasik MD

Lasik MD, merci

j
joekomada · 1 review · Verified · Experienced 2023-04-15 ·

I did like the payments when I…

I did like the payments when I purchased my Glasses ,I wonder if for us Seniors could we get a change because our pension monies come in at the end of the month- thanks joe

C
Carol Harman · 3 reviews · Verified · Experienced 2023-06-11 ·

Easy to follow

A
Andrea Cardenas · 1 review · Verified · Experienced 2023-06-10 ·

Was a great experience

Was a great experience. Was fast and easy, I’m so happy about your service.

S
Sarah Fleming · 2 reviews · Experienced 2023-06-07 ·

Not a trustworthy company, horrible customer service

I have previously used Paybright before to finance a tv purchase. I now want to use it to make a new laptop purchase, but it tells me it cannot confirm my account. When I call and finally get through to customer service after nearly an hour and give my phone number, I am told that the account is associated with a different name and that the account holder must confirm any changes. I am the account holder, I have had this phone number for 14 years, longer than paybright has been a company, live alone. I have emails to prove the account is mine from my past purchase. So they just let some scammer change my account at some point? Now locked out. Supposedly someone is going to call me back (couldn't just get transferred, god forbid), but the person I spoke with was quite rude. Since I started trying to make this payment the delivery date for the laptop has already changed by a week. They no longer monitor emails (which is absolutely insane), and their website contact form is broken, you cannot submit anything. This company does not want customers to contact them. Even if I do get access to my account resolved, how can I trust this account not to allow scammers to make purchases on my credit? edit: I emailed you last week, no one emailed me back. I have called 3 times. The most recent call I am now told it will take 10 BUSINESS DAYS for this "investigation". What is there to investigate? I can send all related information to my phone number to you, except that no one has emailed me to receive any. Absolutely horrible company with horrible customer service, your one star will not be changed.

Reply from PayBright2023-06-09

Thank you for providing us with your valuable feedback. You have our apologies, but would like to take a closer look. To facilitate a more thorough investigation, we kindly request that you reach out to us directly at [email protected]

M
Mera · 1 review · Verified · Experienced 2023-06-08 ·

Attempted to use pay bright twice…

Attempted to use pay bright twice through different merchants. Both orders did not go through. Spent too long on the phone and chat and email trying to resolve issues.

Reply from PayBright2023-06-09

You have our apologies for any inconvenience. As we await further communication from the merchant in this matter, your inquiry has been escalated with the appropriate team. Once new information is available you can be assured we'll be following up in more details.

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