Founded in 1996, Placid Express was formed on the simple premise that sending money home should be easy, affordable and safe. Like our customers, we send money to friends and family too and the experience should be as seamless as possible. Ridiculous fees and absurdly low exchange rates should not be a part of that experience. Since inception, we have transferred billions of dollars for our customers in the United States and Europe. With a mass movement to 'electronic everything', we make it easier for our customers to send money today by making our services available online.
Placid Express (www.placid.net) has a 4.3 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 75% of negative reviews; 52 of them were added in the last 12 months. Last updated 2026-09-03.
Dear KAZI, Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions. Placid Express.
Trust worthy, Fast, Quick response
Dear HOSEN, We appreciate you for your excellent review! We are appreciative to hear of your positive experiences with our service. Thank you for sharing these thoughts, and reach out to us if you require further comments or suggestions. Placid Express.
Dear Anisur, Thank you for your valued review. It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!. Our representative will contact you shortly by phone Placid Express
Dear Norma, We express our gratitude for your valued review! We're delighted to hear about your positive experiences with our service. Thank you for sharing your thoughts, and please don't hesitate to get in touch with any further comments or suggestions. Placid Express.
Dear Himanshu, We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations. Placid Express.
Dear Amin, Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions. Placid Express.
For last few weeks, the app problem is not solved. App is showing less dollar conversion to Pakistan rupees. Submit complaints to Placid but no resolution yet. I even send screenshot of the problem but no fixation yet.
Dear Rafi, Thank you for your valued review. It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!. Our representative will contact you shortly by phone. Placid Express.
Dear WILFREDO, We appreciate you for your excellent review! We are appreciative to hear of your positive experiences with our service. Thank you for sharing these thoughts, and reach out to us if you require further comments or suggestions. Placid Express.
Dear BISHOP, We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations. Placid Express.
Easy and fast transaction. It’s safe and good rate!
Dear SUSANA, Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions. Placid Express.
Dear Kazi, We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations. Placid Express.
Do not do business with Placid. They randomly demand documentation after you’ve already initiated a transaction and hold your money hostage without any accountability. In my case, I sent money and was later told they needed my travel plan documents — something that was never mentioned upfront. To make it worse, they waited until the last possible day to inform me that I had to call them to get the transaction approved. Completely unacceptable. Their customer service is one of the worst I’ve experienced. No other money transfer service behaves like this. Even after providing every necessary detail, Placid finds ways to create delays, confusion, and frustration. There’s zero transparency, zero consistency, and absolutely no urgency when it comes to your money. They wasted my time, blocked my funds, and caused unnecessary stress. Save yourself the hassle — go with a company that respects your time and doesn’t treat your money like it’s theirs.
Dear Vipul, We highly value your review and sincerely appreciate your feedback. As a long-standing customer who has had many successful transfers with us and always we expedited them. A simple procedure can protect you from any unforeseen circumstances and we tried to explain these over phone and emails however we apologize for any misunderstanding that occurred. It would be a great pleasure for us if you allow us to discuss the issue once again by phone with you. We will try our best to make your experience even better. We hope you'll use Placid Express again soon. Placid Express!
Transfer fees should be waived or lowered to $0.99 dollars & rates should be higher or same as Sonali Exchange rates when sending money to Bangladesh 🇧🇩.
Dear Shamsur, We greatly appreciate your review and thank you for sharing your feedback. We're grateful that you took the time to inform us about your experience with the imposed fee. Due to inflation and rising operational costs, we have had no choice but to end our promotional incentive and as such, fees are now reinstated. Trust us, we don't like fees either. Rest assured, you will continue to experience top notch service from Placid. One of our representatives will reach out to you by phone shortly to discuss this matter further. Placid Express.
Thanks for your support and promptness as always.
Dear SANDIPAN, Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions. Placid Express.
Dear Ahsan, We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations. Placid Express.
Dear RAHMAN, We appreciate you for your excellent review! We are appreciative to hear of your positive experiences with our service. Thank you for sharing these thoughts, and reach out to us if you require further comments or suggestions. Placid Express.
Dear Kamrul, We express our gratitude for your valued review! We're delighted to hear about your positive experiences with our service. Thank you for sharing your thoughts, and please don't hesitate to get in touch with any further comments or suggestions. Placid Express.
Lack of knowledge from the support team and poor web interface.
Dear Shamsur, Thank you for your valued review. It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!. Our representative will contact you shortly by phone. Placid Express.
Quick transition and respond truthfully.
Dear Syeda, We appreciate you for your excellent review! We are appreciative to hear of your positive experiences with our service. Thank you for sharing these thoughts, and reach out to us if you require further comments or suggestions. Placid Express.
1 star because of today’s rate, be careful and verify exchange rate before sending money. This is 2nd time in my 2-3 years of sending money experience, it happened before when I was sending money and the exchange rate was 30-40RS per dollar lower, I decided to wait couple of days and then it back to normal. Today I tried to send money and the rate was 75-80RS lower per dollar, I called their customer service and thought it was probably an error but was told this the rate today, I checked Google and rate was RS280.xx and western union app is giving RS281.xx per dollar. That’s a big difference and just wanted to share my experience. I did contact through the phone before leaving this review and was told that’s the rate for today.
Dear Memon, Thank you for your valued review. It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!. Please reach out to us by phone when you can. We are sure we can make this right ! Placid Express.
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