Welcome to Publix Super Markets. We are the largest and fastest-growing employee-owned supermarket chain in the United States. We are successful because we are committed to making shopping a pleasure at our stores while striving to be the premier quality food retailer in the world. This site provides a wide range of information and special features dedicated to delivering exceptional value to our online community of customers and visitors.
Is Publix Super Markets legit?
Publix Super Markets (www.publix.com) has a 2.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. People frequently complain that prices have become excessively high across multiple categories compared to other competing supermarkets. Consumers also pointed out severe issues regarding grocery quality, mentioning things like rotten produce, bruised fruit, and expired meat items frequently found on the shelves.
Some reviewers were happy with certain staff members who provided exceptionally helpful and friendly customer service during their visits. Customers also warmly appreciated the deli options and the frequent buy-one-get-one-free sales available, making shopping occasionally worthwhile for specific household items despite the widespread dissatisfaction with costs.
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Hire a new assistant pharmacy manager, Will A. Was right on in his review . Our family will never set foot in a Publix again
My physician sent a prescription electronically, it was for a controlled substance. We were told the prescription would be ready in a week. 8 days later, my wife goes to the pharmacy to pick up my medication and is told by the associate that they do not carry that medication. My wife shows the prescription and how they accepted the prescription. She then ask the associate, why would you accept a prescription for something you don't carry a tell us to pick it up on a specific date. My wife has documentation in her hand, the electronic transcript and prescription.
The associate was flustered and the line was getting longer. The associate asked the assistant pharmacy manager Maria Elena, whom was on the phone like dealing with someone or something else, she yelled down that she didn't have time to deal with that woman and echoed what the associate said.
When my wife came home fuming and upset that she couldn't get my medication for the pain I was in following a spinal fusion.
I became livid, not about the medicine, but how she was treated at a store we go to for our entire family's prescription and shopping 2-3 times a week, guessing we spend about $50k a year.
So being livid I called Publix headquarters, good luck getting someone on the phone with a pulse. I finally did and there solution was to have Maria Elena call to find out what happened. She had lots of questions, but when I told her the rude associate in question was her. Her tone immediately changed into the rude person that spoke to my wife. She said it never happened, it's not her nature to be rude to a client, but here she was on the phone being rude to me. She insisted it wasn't her. I then asked, is there another assistant manager , older, heavy set with thinning hair, as you can expect, that didn't go well and she dug in harder and said my wife was mistaken. I then said, there is 2 sides to the story, one with nothing to gain and the other defending bad behavior. So I said, if you are telling me the truth, then you're telling me my wife made this up and is lying to me. Her response was you are putting words in my mouth , I said no I am not. If your story is true, my wife lied. But I know my wife, she fought for my prescription and held up the line. I said mam, you are a rude person that has no place in the service industry, you were to call me and apologize, instead, she treated me just like my wife.
Well PUBLIX, i know your a big corporation and we used to love shopping there, but we are taking our $50,000 dollars a year and going to Milan's, Walgreens any place other than Publix.
Based upon other reviews on this site, you have a problem and folks are growing tired of how we are being treated. We are just the beginning of folks making choices about the way they wish to be treated.
No need to contact me, I have already experienced how you handle your problems. No I don't need a fruit basket or a gift certificate...... there is a change coming and the message is out.
WHAT amazes me is reading all the reviews and that pharmacy has a 1.8 rating and Publix to my knowledge has done nothing.
Keep the reviews coming!
Called to place an order with the bakery. Employee was gruff and rude. I guess it's too much trouble to put a few pieces of dessert together and put it on a platter. Terrible customer service. Dunnellon Florida on Williams Rd.
Produce is so bad. Rotten in some cases. I can’t believe they have the nerve to try and sell some of this spoiled stuff. Additional, every time I shop there something I normally buy goes up by 20 to 30%. Case in point, last week a gallon of Publix purified water was $1.33, this week it is $1.59. Last year it was 99 cents and not to long ago it was 67 cents. Just one minor example. And some things have doubled in price over last year. I refused to buy it. Publix is just price gouging people because they can. I am trying to use Publix as little as possible. They are so damn greedy. They make me sick!
At the publix located at Cheshire Bridge is an employer in charge of making subs and serving hot food is the worst, she's a young lady with make up mostly around her eyes that carries such a attitude, it's unbelievable if you don't like your job find another. I had to stop going there because it's annoying to see someone that appears to be so angry. She tries to cover it up slightly but at the same time, it's not hard to tell. Don't fire her, move her so she don't have to deal with happy customers one on one, she's the worst and the only reason I stop going to this location.
I would never shop at Publix. Way over priced and they donate a lot more to the Republican party. Why? I have no clue. Their sales are clearly down due to the Tarriffs. Which is what they donated to
Usually i love to give great reviews. But meat dept employee verbally yelling at me " i dont work for you' was so strange and uncomfortable! I only shop at Publix once a month!
And i only have lived here 1 yr. So im looking to find other places to shop where i wont be verbally insulted by strangers!
I went to casselberry store and try to get some meats with my spendable card and they keep saying to pay cash and that card is for food I no longer go there and shop I go to windixi and I use it all the time what they doing is fraud and I going to look into it and complain to the state and report them
Im in a publix more than home, and even though the prices are high, I always felt they were a good store. Yesterday I needed a few bag of Green seedless grapes, more than 4 bags had mold in it. I took the bags out to hand to the fruit dept and they told me to put the bags back and that someone would come by to pick out all the moldy ones. But that's not how mold works. Some of the finer mold are near invisible, so someone could get sick if not washed thoroughly. And let not forget the quality of the grapes. If there's already mold, that means the bag will only last a day or two.
Needless to say, I will not be buying fresh berries or grapes (and fruits alike) at this store.
I had a deeply concerning experience at Publix Pharmacy. I rely on a critical heart medication that literally prevents a potential heart attack, yet the urgency of my situation was not understood or addressed. I already had a valid prescription, and all that was needed was a simple transfer from another pharmacy. While that was being figured out, I asked for at least a one‑day supply to ensure my safety, but I was denied. This lack of care and attentiveness in a life‑or‑death situation is unacceptable, and I hope Publix Pharmacy takes this feedback seriously to ensure patients in urgent need receive the compassion and timely support they deserve.
Well, this used to be where I did all my shopping but just recently I noticed that the prices I'm going way way too high it's ridiculous because they made enough money from all the loyal customers throughout the years nowadays I only go to Publix for small items and some of the deals that they have I do most of my shopping either Walmart or Aldi's which is a little easier on the pocket for the same items that Publix double charge so good luck to you guys but I don't see any light at the end of the tunnel you lost the loyal customer over 25 years
I used to enjoy shopping at Publix whenever I traveled south. But I spent the last 2 months touring Florida in my RV and was very disappointed in the high prices at the Publix stores I shopped at. Why does a 1/2 gallon of milk cost over $3? When I can get it at Walmart for $1.69? Just one example. I dont mind paying a little more to NOT shop at Walmart, but more than double on some items is not right.
I shop at Publix all the time. I have used the Bakery twice. I was disappointed both times. I purchased a fruit tray (in season) for a work function, only to find that the fruits were rotten and spoiled. Over half of the try. I ordered the sensation strawberry and peach cake for Thanksgiving. The strawberries were small, dried out, half yellow with no glaze on them. In addition, the entire row of strawberries pictured around the bottom of the cake was missing. I had to purchase strawberries and glaze to make the cake presentable. I mentioned it to an employee, and was dismissed. I guess I better learn to bake, and make my own trays after testing the fruits out for myself. 😊
Publix at Griffin Road in Lakeland Florida had no bag boys , only 4 lanes open and everyone was bagging their own groceries. Publix charges more than any other store because they are suppose to better. Didnt see that on November 20th 2025 at 1pm.
I was sitting in my car, awaiting for my sister to complete her shopping by the cart station. An employee came twice to roll the carts inside. Twice, the employee came out to roll carts, But instead played on his phone. Apparently Publix employees are not aware that their breaks are the time to play with their phones. Not while their supervisors view. This increases prices! No one wants to pay higher prices just so their employees can feel entitled.
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