Reeds Jewelers (www.reeds.com) has a 4.4 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Dear Anita, We appreciate your feedback! We are so happy to hear that you enjoyed the product and the quick delivery. We hope to provide you with another exceptional experience soon. Sincerely, Morgan
Dear Shirley, We're so happy to hear that you find the ring beautiful! Thank you for sharing your positive feedback; we appreciate it very much. Sincerely, Morgan
Prompt and great service. Attention to packing is superb.
Dear Sonia, We appreciate your positive feedback! We are so happy to hear that you were satisfied with our prompt service and packaging. We hope to provide you with another exceptional experience soon! Sincerely, Rhianna
The chain broke within a month. Very poor quality
Dear Holly, Thank you for providing us with this feedback. We are so sorry to hear that you are not happy with your order. We will be reaching out to you via the email address provided in your order to offer a solution. We look forward to speaking with you. Sincerely, Rhianna
Service was amazing, but the communication could be a little better. I did a price match, but never knew when the refund was coming. I also did a return and never knew what amount would be coming back, because there wasn’t communication.
Dear Javon, We appreciate your feedback regarding our service and the need for better communication. We understand your frustration about the lack of updates on your price match and return refund. We are actively working to improve our communication processes to provide clearer information. We hope we'll have the pleasure of serving you again soon. Sincerely, Rhianna
Great product I had to buy so many of the same item because all my family loved them. I had to buy for each of them
Dear Kathleen, We're so happy to hear that our product was such a hit with your entire family! It's wonderful to know everyone loved it. We look forward to serving you and your family again soon. Sincerely, Rhianna
Isla was wonderful and I recommend her to anyone who shops in reeds! Go and see her!
Dear Jasmin, We're so glad to hear Isla provided you with such a wonderful shopping experience! We truly appreciate your kind words, and hope to see you again soon. Sincerely, Rhianna
Dear Tina, Thank you for your kind words! We hope to have the pleasure of serving you again soon. Sincerely, Rhianna
Dear Marvina, Thank you for your kind words! We hope to have the pleasure of serving you again soon. Sincerely, Rhianna
Dear Ronnie, Thank you for your kind words! We hope to have the pleasure of serving you again soon. Sincerely, Rhianna
The Associate was very nice and they even cleaned my wedding band for free. They helped me order the promise ring for my daughter. The ring was not at the location so had to order on a chance. If it had been in store I would have given 5 stars.
Dear J, We're so happy to hear that you enjoyed your time with our store. We understand your desire for immediate availability and appreciate your feedback regarding the ring not being in stock. We hope to have the pleasure of serving you again soon. Sincerely, Rhianna
You had exactly what I was looking for and got it delivered in time for my grandson’s birthday.
Hello, We are so happy to hear that we had exactly what you needed and that it arrived in time for your grandson's special day! Thank you for sharing your wonderful feedback. We hope to have the pleasure of serving you again soon. Sincerely, Rhianna
Nice selection and options to buy merchandise
Dear Treia, We're so happy you enjoyed our selection! Thank you for your positive feedback and for choosing REEDS. We hope to serve you again soon. Sincerely, Samantha REEDS Customer Care
no problems ordering nor in shipment. Luxury packaging was a pleasant surprise - with good product avilability and competitive pricing.
Dear Customer, Thank you for sharing your positive experience! We're delighted to hear that your ordering and shipment went smoothly and that you enjoyed the packaging. We appreciate your feedback on our product availability and competitive pricing. Sincerely, Samantha REEDS Customer Care
You shipped a necklace crammed into a bracelet box.
Dear James, Thank you for taking the time to share this review with us. We are deeply saddened to hear how your necklace arrived. We have discussed this with the designer to ensure they follow our packaging procedures in the future. We are pleased to see that our team has shipped a proper necklace box to you in the meantime. If there is anything more that we can do to assist you, please let us know. We are always happy to help. Sincerely, Rhianna
I really like the sapphires on the earrings I bought and they fit well with my black diamond earrings both complimenting each other
Dear Alex, We're so happy to hear how much you like your new earrings! We appreciate your positive feedback, and we look forward to serving you again soon. Sincerely, Rhianna
Briggs is amazing! He knows how to make excellent recommendations and make a customer happy!
Dear John and Julie, We're so happy to hear that you enjoyed your time with us! Thank you for sharing your positive experience. We hope to see you both again soon. Sincerely, Rhianna
Love Reeds great customer service, fast shipping, beautiful jewelry and so happy they carry Pandora
Dear Theresa, We are so happy to hear you enjoyed your time with us. We appreciate your positive feedback, and we look forward to serving you again soon! Sincerely, Rhianna
Dear AC, We truly appreciate your positive feedback! We are so happy to hear that you enjoyed your time with us, and we look forward to serving you again soon. Sincerely, Rhianna
You guys sent me the wrong size necklace and I returned it, and it’s been 2 weeks and nothing from you guys. I called several times, nothing
Dear Joyce, We sincerely apologize for the delay and frustration with your necklace return. We are actively looking into this matter to resolve it promptly. We will reach out to you individually via the email address you provided on your order with a solution. Sincerely, Matt REEDS Customer Experience
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