Reeds Jewelers (www.reeds.com) has a 4.4 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Reeds shipped my daughter’s earrings fast and in a beautiful gift box with a bag and polishing towel. They have a great selection of jewelry at affordable prices. I will shop here again!
Dear KJ, We are so glad to hear you had such a positive experience with your daughter's earrings! We appreciate your kind words about our selection and prices. We look forward to serving you again! Sincerely, Samantha REEDS Customer Care
The people take the time to talk with you and see what you want. Very curious and friendly.
Dear Sue, We're so glad to hear you appreciated our team's friendly and attentive approach. Thank you for your kind words and for choosing REEDS! Sincerely, Samantha REEDS Customer Care
I’m the same person that wrote the review about my special needs son they are not going to return it and the watch was scratched when they sold it to him I wasn’t there with him but I know my son and they saw him coming I do not recommend shopping here
Dear Leighann, We are so sorry to hear that you had a bad experience in one of our stores. As a family-owned jeweler, we really take your feedback to heart. We are interested in hearing more about your experience. Please contact [email protected] to share your feedback with us. It is our goal to provide the highest quality of customer service and products. Your input is greatly appreciated. Sincerely, Rhianna
Quality product. Fast delivery. As described.
Dear Nicki, Thank you for your kind words! We're so glad you enjoyed your time with us, and we look forward to serving you again soon. Sincerely, Rhianna
Very nice piece and delivery was beautiful
Dear Yvette, Thank you for your positive feedback! We are so happy to hear you enjoyed your experience with us. We look forward to serving you again soon. Sincerely, Rhianna
I so LOVE my infinity bracelet! It's even prettier in person than it was online :-) Thank you so much!
Dear Donna, We are so happy to hear how much you love your infinity bracelet! We are glad it exceeded your expectations. We hope to have the pleasure of serving you again soon. Sincerely, Rhianna
Great service on the front end, but after I mailed my watch back for refund when it did not work, I never heard a word from Reed’s. An email advising their receipt and crediting my account seems basic. Surprised.
Dear Mary, We appreciate you sharing your experience. We understand your concern about not receiving an update after returning your watch. We are looking into this to improve our communication process. Sincerely, Rhianna
Super fast shipping and very carefully packaged. included a note and a bow! My husband was very happy with his watch
Dear PiaSQ, We are so glad to hear your husband loved his watch! We appreciate your kind words about our shipping and packaging. Thank you for your wonderful feedback. Sincerely, Morgan
Received my item before the promised date. Everything looks good
Dear Michele, Thank you for taking the time to share your feedback with us. We're happy to know that your item arrived early. We hope to have the pleasure of serving you again soon. Sincerely, Rhianna
Excellent selection of watch’s with fast delivery. I definitely recommend and will chose Reeds Jewelers in the future.
Dear Derek, We're so glad you enjoyed our watch selection and fast delivery! We appreciate your recommendation and look forward to serving you again soon. Sincerely, Rhianna
The color choices for the ring was a nice surprise! It came promptly & was packaged very nicely & securely.
Dear Andrea, We are so glad you were pleasantly surprised by the ring's color choices! We appreciate your kind words about our prompt and secure packaging. Thank you for choosing REEDS. Sincerely, Morgan
Happy with my purchase but every time I go in this location I am never greeted only got the watch at this location because I needed it before my trip otherwise I would’ve waited until another jewelry store was available to get it for me. The assistant manager was the one who got my watch for me was busy talking with a friend who was not buying anything when I was picking up my watch but finished her conversation before she came to see why I was standing at the register. So I did tell her not to unbox my watch because why would I want her touching anything I buy when she didn’t want to help me.
Dear Devin, Thank you for informing us of this situation. We take customer satisfaction very seriously, and this is not the experience we want you to have. We will be reaching out to you via the email address provided in your order. We want to hear more about your experience and see if there is a way that we can make this right with you. We look forward to speaking with you. Sincerely, Rhianna
quality product - excellent silver - fast response
Dear Vic, Thank you for your kind words. We are thrilled to know that you enjoyed your time with us, and we look forward to serving you again soon. Sincerely, Rhianna
Fast delivery. Great product
Dear Janet, We're so happy to hear you enjoyed your purchase and the fast delivery. Thank you for your feedback and for choosing REEDS! Sincerely, Samantha REEDS Customer Care
Dear Maria, We appreciate your feedback on our pricing and product quality. Thank you for choosing REEDS! We hope to serve you again soon. Sincerely, Samantha REEDS Customer Care
Went to location in independence mall for pick up horrible experience customer service is very bad
Dear Terika, Thank you for informing us of this situation. We take customer satisfaction very seriously, and this is not the experience we want you to have. We will be reaching out to you via the email address provided in your order. We want to hear more about your experience and see if there is a way that we can make this right with you. We look forward to speaking with you. Sincerely, Rhianna
Sent the wrong necklace twice. I mailed the first necklace back for an exchange. However, the second necklace came and it was the wrong necklace again. This was a gift that for my husband that I didn’t have for him.
Dear Tracy, Thank you for providing us with this feedback. We are so sorry that you received the incorrect item. We will be reaching out to you via the email address provided in your order to arrange for a replacement product to be sent to you as soon as possible. We look forward to speaking with you. Sincerely, Rhianna
I was pleasantly surprised at the care Reeds Jewelers took to complete a very small order. My item was packaged really well and was very prompt. I have never used Reeds Jewelers before, but based on my first interaction with them I will be purchasing from them in the future for larger items!
Dear Margaret, We are so pleased to hear about your positive first experience with us! We truly appreciate your kind words regarding our care and prompt service. We look forward to assisting you with future purchases. Sincerely, Samantha REEDS Customer Care
Quick and easy. No problem with shopping on line and pick up in store.
Dear L Hill, Thank you for sharing your feedback with us. We're delighted you found our online shopping and in-store pickup experience quick and easy. We hope to serve you again soon. Sincerely, Rhianna
The delivery was good and even came early, but the ring that I ordered, the gem was loose inside the ring.
Dear MH, Thank you for taking the time to share your feedback with us. We are saddened to hear that your ring arrived in less-than-perfect condition, but we're glad to know that our team was able to resolve this for you. Please don't hesitate to let us know if we can assist you further. Sincerely, Rhianna
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