Reeds Jewelers (www.reeds.com) has a 4.4 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Great staff at the West Town Mall store in Knoxville,Tennessee, they sized my Omega perfectly.
Dear William, Thank you for your kind words! We're so happy to hear our team provided excellent service. We hope to see you again soon. Sincerely, Rhianna
The item arrived sooner than I expected and was well-packaged. Happy about the price as well.
Dear LC, Thank you for taking the time to share your feedback. We're so glad your item arrived sooner than expected and was well-packaged! We look forward to serving you again soon. Sincerely, Rhianna
I love my bracelet. It has not fallen off my wrist since I put it in. I’ll definitely purchase more
Dear Almeta, We are so happy to hear you love your bracelet! Thank you for your wonderful feedback. We look forward to your next purchase. Sincerely, Rhianna
Dear Brian, Thank you for taking the time to share your review. We hope to have the pleasure of serving you again soon. Sincerely, Rhianna
I highly recommend Reeds Jewelers. They have hard to find/in stock Pandora pieces. I was able to recently find a Minnie Mouse charm I had been looking for, for over a year.
Dear NT, We are so happy to hear you found the Minnie Mouse charm you were searching for! We appreciate your kind words, and we look forward to serving you again soon. Sincerely, Rhianna
The timing of when I received my bracelet.
Dear Paula, Thank you for taking the time to share your review. We hope to have the pleasure of serving you again soon. Sincerely, Rhianna
I was looking for a specific Coach watch to replace my favorite old one that just broke and Reeds had it!! Their website was clean and easy to order through. Their notifications were just right and the shipping was quick w/ good packaging and follow-up. Thanks, Reeds, because I love my new watch👍🏼
Dear CAT, We are so pleased we could help you find the perfect replacement watch! It's wonderful to hear our website and service made your experience so smooth. We appreciate your kind words, and look forward to serving you again soon. Sincerely, Rhianna
Thank you. I love my necklace
Dear Joi, We are so happy you love your necklace! Thank you for your kind words. We hope to serve you again soon. Sincerely, Samantha REEDS Customer Care
Dear Samantha, We are saddened to hear this! Thank you for taking the time to share your feedback with us. I see that new items are on their way to you now. Please don't hesitate to let us know if you have any other issues. We are always happy to help. Sincerely, Rhianna
Fast shipping.. great customer service!
Dear Samantha, Thank you for your kind words! We're glad you had a great experience with our shipping and customer service. We hope to have the pleasure of serving you again soon. Sincerely, Rhianna
Order came quicker than expected, without any problems.
Dear J, We are happy your order arrived quickly and without problems. Thank you for your feedback and for choosing REEDS! Sincerely, Samantha REEDS Customer Care
The customer service when visiting the store. I had been to several jewelry stores and Reeds was by far the most considerate and helpful-even though they were extremely busy the day I was there. Top Service!
Dear JP, Thank you for sharing your positive experience! We are so glad to hear that our team provided such considerate and helpful service during your visit. We look forward to serving you again soon. Sincerely, Rhianna
Dear Samantha, Thank you for your kind words! We look forward to serving you again soon. Sincerely, Rhianna
3 associates working no one else in store shopping. I came in and knew exactly what items I wanted. One was slightly friendly but unaware of stock. Gentleman associate knotted and went towards back area. Another women associate that came to help the other- was not friendly and standoffish. I purchases some charms on spot they had available, had to order others - in which I spent more than basic 100. For shipping in which the standoffish order lady said I would have to pay shipping - which clearly I spent more than the minimum amount. I ordered my charms and left which I said have a good day. Unfriendly and unappreciated sales people said nothing. What happen to friendly service. Not feeling like I want to return to that for anything.
Hello Higher, Thank you for informing us of this situation. We take customer satisfaction very seriously, and this is not the experience we want you to have. We will be reaching out to you via the email address provided in your order. We want to hear more about your experience and see if there is a way that we can make this right with you. We look forward to speaking with you. Sincerely, Samantha REEDS Customer Care
Dear Melinda, Thank you for your 5-star review. We sincerely appreciate your feedback. Thank you for choosing REEDS! Sincerley, Samantha REEDS Customer Care
This was my third time dealing with Reeds Jewelers each time was a pleasant experience. Customer service was very patient. I’m not that computer savvy but with their help my order was completed with ease. Thank you so much.
Dear Shirley, We are so pleased to hear that your third experience with us was as pleasant as the previous ones. We are glad our team could assist you with your order. Thank you for your kind words! Sincerely, Samantha REEDS Customer Care
Tracy was fantastic. She was a great help and provided excellent customer service!
Dear Tish, We're so glad to hear you had such a wonderful experience. We appreciate your kind words about our team member! We hope to serve you again soon. Sincerely, Samantha REEDS Customer Care
I am in love with my beautiful cross necklace! Thank you! I received lovely service.
Dear Valerie, We are so happy you love your beautiful cross necklace! We appreciate your kind words about our service. Thank you for choosing REEDS! Sincerely, Samantha REEDS Customer Care
Horrible service and terrible customer support. I purchased a ring and needed to exchange it for a bigger size. During the process, they basically accused me of stealing the ring because, according to them, they never received it. They opened an investigation, took forever to respond, and never admitted that the mistake was on their end. Although I’m grateful that I eventually got my money back almost three months later, they never acknowledged that I had indeed returned the ring and that the issue was caused by their own mishandling. Very disappointing experience overall.
Dear Gabriela, I am truly sorry about the frustrating experience you had with your recent exchange. I understand your disappointment regarding the time it took to resolve the issue. My team is continuing to review your case with UPS, but I am also thankful that they were able to issue your refund in the meantime. Please don't hesitate to let me know if you have any additional questions regarding our processes. Sincerely, Rhianna
I ordered an engraved Birthstone ring on April 8 for Mother's day (May 10). The ring did not arrive in time so I had to purchase another gift. The REEDS customer service representative said I would receive a discount due to the ring being delivered late; I have not received that either. My ring finally arrived by the end of May and looks nothing like to photo. I'm so disappointed 😞. I won't send it back because it will probably be Christmas before it is returned to me. I have been a faithful customer for 6-7 years; this will be my last purchase.
Dear Terrie, Thank you for providing us with this feedback. We are so sorry to hear that you are not happy with your order and that it was significantly delayed. We will be reaching out to you via the email address provided in your order to offer a solution. We look forward to speaking with you. Sincerely, Rhianna
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